ANTOINETTE SEYMORE

Charlotte, NC • 704-***-**** • admtqd@r.postjobfree.com

CLIENT RELATIONS OFFICE OPERATIONS BUSINESS ADMINISTRATION

Performance driven client administrative professional with ten successful years facilitating support services and working in fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

RELEVANT SKILLS

Medical Billing, I C D 10

10.000 Keystrokes

Microsoft Office Suite

Customer Service/Relations

Basic Bookkeeping

Detail-Oriented

Office Machines and Databases

Problem-Solving

Multi-tasking, Planning and Organizational

WORK EXPERIENCE

Novant Health 2021

Physician Service

Meet and greet patient, verify patient personal data.

Review patient demographic data before check -in

Provide timely and accurate recording of patient demographic, and insurance information

Reschedule appointment if needed.

Allied Barton Security Services 2011-2014

Security Officer

•Provide excellent customer service

•Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures

•Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers

IQor 2008-2010

Collection Agent /Customer Service Representative

•Responsible for providing excellent customer service and administrative support for several accounts on a daily basis

•Handled customer inquiries, complaints, billing questions and payment extension/service request

•Professionally answered a high volume of call types as assigned for a utility company

•Effectively scheduled service appointments for current customers in a proficient and courteous manner

•Managed follow up calls to customer in a timely manner

•Conducted trainings for new hires on system and standard operating procedures

•Trained temp and new staff members on standard call center procedures application, tools and resources while speaking with customers

•Working knowledge of Microsoft Office Suite

Department of Juvenile Justice 2005-2007

ANTOINETTE SEYMORE

admtqd@r.postjobfree.com

Correction Officer

•Maintained organization's stability and reputation by complying with legal requirements

•Ensured the security, safety and well-being of all personnel, visitors and the premises

•Adhered to all company service and operating standards

•Remained in compliance with local, state and federal regulations

•Provided supervision and intervention service to criminal offenders

•Patrolled the facility, maintain inmates head counts, gate and door security

•Observed any sudden change in inmates, monitored C.C.T.V

Holiday Inn and Suites Hotel 2004-2005

Front Desk Clerk/Night Auditor

•Extensive experience in desk clerk duties: appointment scheduling and coordination, customer relations, mail distribution, general administrative support, project management, records management, office management, and collecting outstanding receivables.

•Tracked bookings and reservations, events, filings, and intermediate and final deadlines.

•Communicated clearly with guests and management.

•Demonstrated clear, concise written communication.

•Coordinated rooms, update statuses with housekeeping

•Balanced all cash, checks, credit cards and city ledger accounts through verification.

•Computer knowledge: Microsoft Office Suite (Word, Excel, Access), PeopleSoft Database

EDUCATION

Strayer University, Charlotte, NC

Business Administration w/ concentration in Healthcare Administration 2022

Qualifications;

Know how to use the (EMR) Electronic Medical Records. The doctors can track patient data.

Locate patient medical history or personal physicians and medications that they use.

Confirm notes that is need in the (EHR) system Electronic Health Record for physician.

Seek doctor signature for procedure, contact insurance company for payments or patients and

Third party if there is one. Have knowledge of Coding ICD-9 and medical billing.

Familiar with the different medical insurance, (HMO) Health Maintenance Organizations.

Medical billing billed the insurance company for the service that was as provide on patients, Send

out letters to the patients for the bill that is due, Call patient about the unpaid balance on bill.

Contact this candidate