Morgan Westfahl

****** E County Rd. ** Isabella, OK 73747

580-***-**** admtoz@r.postjobfree.com

Education

Oklahoma State University December 2019

Bachelor of Science in Business Administration GPA: 3.2

Major: Management Minor: Entrepreneurship

Work Experience

Account Specialist June 2020-Presesnt

Paycom Oklahoma City, OK

Proactively acted on all payroll instructions, arranged payment methods, monitored, validated, and acted on any highlighted red flags in each payroll run. Communicated payroll status quickly and accurately both internally and to the client. Troubleshooted payroll problems as needed in real time.

Strived to resolve client inquiries and achieve same call resolution. Email inquiries were responded to as quickly as possible with the majority resolved on the same day with clear and actionable instructions that were 100% accurate in terms of technical knowledge. Also, provided background support to team members’ clients if their main contact was unavailable.

Understood the impact of service quality on client satisfaction. Received unsolicited feedback from clients regarding the clarity of their communications, technical knowledge, patience, and problem-solving abilities. Strived to form a productive partnership with each client, following up on all problems and inquiries to ensure a full resolution.

Bank Teller May 2017- June 2020

The Bank N.A. Stillwater, OK

State Guarantee Bank Okeene, OK

Responsible for handling $15,000 in cash daily, managing closed accounts, updating IRA accounts, balancing general ledgers, distributing customer information, assisting with internal auditing, in charge of handling night deposits, and running the drive through window.

Completed training for the Bank Safety Act, robbery and burglary, confidentiality, legal currency, and bank asset safeguarding.

Maintained ethical actions, integrity, punctuality, professionalism, and business etiquette.

Management Internship May 2019- August 2019

Dillard’s Oklahoma City, OK

Focused on hands-on management participation such as reviewing sales, evaluating staffing, coaching, creating schedules, recruiting, computer applications, and conducting store meetings.

Evaluated store goals, gross margins, stock levels, inventory controls, damages, chargebacks, purchases, and selected candidates and conducted interviews.

Planned and executed a selling event, created visual statements, merchandised areas and directives, set selling goals and objectives.

Leadership Experience

National Panhellenic Sorority Executive Officer, Panhellenic Delegate

oRepresented my chapter at all Panhellenic Meetings, communicated to members about events and places, responsible for external philanthropy events, managing a budget of $3,500, over seeing a chain of command, meeting with council advisory boards, and communicating with other officer positions.

oSET Leader, Recruitment Area Chair, Greek Public Relations Committee, Panhellenic Diversity and Inclusion Committee

Oklahoma State University President’s Leadership Council

Oklahoma State Junior Greek Life

oFundraising Committee

Okeene Municipal Hospital Administration Intern

Scholastic Honors

National Society of Leadership and Success, Creating Opportunities for Responsible Development orange cord recipient,

and Most Outstanding Freshman Banquet

Activities and Volunteer Experience

Girl Scouts of America volunteer and mentor, Sports Management Club, Tulsa Regional Food Bank, Wings of Hope, Stillwater Police Department Christmas Giveback, Into the Streets, Will Rodgers Elementary School Reading Buddy, Okeene Historic Preservation Group, Stillwater Humane Society, and Oklahoma Children’s WONDERtorim

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