Sheila Williams

Customer Service Representative/Sale Rep.

Metairie, LA 70002

admtl7@r.postjobfree.com

601-***-****

I have over 20 years' experience as a Customer Services Representative managing a wide variety of high profile

accounts. Strengths include: exceptional interpersonal relationship skills, cooperative spirit, loyalty, leadership,

commitment to doing the job, high level of integrity and ethics. Proven ability for position and progression

Work Experience

Customer Sales/Service Representative

Standard Glass and Mirror Company - New Orleans, LA July 2020 to May 2021

• Ensure every customer experience is top notch in quality

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues

• Take an active role in selling Standard Glass goods and services on inbound calls

• Provide support on product selection and application

• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

On-Site Service Specialist

W.W. Grainger Corporate Office - Elmwood, LA

January 2020 to May 2020

Works as a dedicated customer service resource aligned to a specific customer and manages indirect inventory at the customer’s location. In addition to standard Keep Stock, duties can include managing Grainger and Non Grainger inventory within a customer tool crib using Grainger or customer specific software and processes.

• Partners with the customer to provide Grainger inventory management services aligned with the Grainger or customer’s internal processes on the customer’s site.

• Performs hybrid Onsite Services, Customer Service, and Sales support activities established through custom scope of work processes designed specific to a customer.

• Onsite Services: Manages and stocks customer’s inventory levels for Grainger and Non Grainger inventory through Keep Stock programs and/or Crib management. Supports the customer’s inventory management and product procurement processes by managing the day to day integration of all in-direct inventory into the customer’s work stream processes. Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.

• Customer Service: Provides excellent customer service by resolving problems promptly and accurately in a manner that will retain and promote customer loyalty.

• Seller Support: Performs product search and select activity directly with customer in house for end users. Provides quotes based on customer request. Provides specialized reports requested by the customer.

• Utilizes continuous improvement methodologies to drive process costs from the Managed MRO operating model.

• Executes the standard work detailed for the specific customer requirements which they are assigned.

• Ensures compliance to documented policies for customer site and processes in order to provide superior customer service with the on-site service and to exceed customer expectations.

• Comply with the safety and inspection requirements of the facility where the service is being provided.

• Directly impacts the short and long-term financial results of Keep Stock Solutions and customer account growth

• Uses independent judgment to quickly solve a customer’s problem using limited standardized practices

• Empowered to make decisions that support Grainger’s Service Promise and commitment to the customer’s installed inventory management solution

• Work conditions are typical of a warehouse environment on a consistent basis

• Significant daily interaction with customers, OSS support team, branch team members and members of the Sales staff

• Reports directly to Manager, Onsite Services

• Some interaction with vendors, freight carriers and other internal business partners Sale Consultant

Premier Nissan of Metairie - Metairie, LA

May 2019 to February 2020

• Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses. • Be the vehicle expert. Know the ins & the outs of product offerings, optional packages & latest technology • Perform high-quality and professional demonstrations of new/used vehicles. • Follow-up with buyers to ensure referral business. • Learn to overcome objections and thrive in sales situations

Customer Service Representative

Pratt Industries - New Orleans, LA

April 2018 to October 2018

Received, build quotes, processed, and monitored customer orders in a build to specification manufacturing

environment. Adapt easily to change, which resulted in a 100% capacity performance in a short period in of time

Sales Representative - Work

PRATT INDUSTRIES - Jackson, MS

November 2016 to April 2018

with other to develop strategies to increase sale. Pursue new accounts through lead generation and cold calls. Build strong relationships with existing account, providing service when necessary. Research customer products to enhance knowledge of product in the market.

Sr. Customer Service Representative

Great Southern Industries - Jackson, MS

November 2007 to November 2016

Verifies purchase requisitions by comparing items requested to master list and recommending alternatives.

Forwards available inventory items by verifying stock and scheduling delivery. Prepares purchase orders by verifying information and obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department. Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders. Verifies receipt of items by comparing items received to items ordered and resolves order errors or issues.

Authorizes payment for purchases by forwarding receiving documentation. Keeps information accessible by sorting and filing documents using Amtech and Microsoft Office. Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends. Updates job knowledge by participating in educational opportunities such as outside sales. Accomplishes purchasing and organization mission by completing related results as needed. Store Manager/Sale

Thorton Co LLC/Sears - Brandon, MS

November 2006 to November 2007

Assist customer with their product shopping needs. Support the storeowner with the in and outs of daily business.

Manage floor and stock inventory. Manage with on hand training of new and current employees. Customer Service Representative

WEYERHAUSER - Richland, MS

2002 to 2006

2006-2002: Weyerhaeuser Company - Customer Services Representative Received, processed, and monitored customer orders in a build to specification manufacturing environment.

Manage high profile accounts. I acted as a liaison between the customers, the sales representative, production and accounting to ensure complete customer satisfaction. Handled customer complaints and solicited feedback

through the established customer satisfaction processes. Mastery of the key software applications - SAP, Witron, and KIWI as well as the Microsoft office family of products (Excel, Word and Power point), effective management of customer product stored in a warehouse

including quarterly inventories and participation in the company's wellness programs Quality Assistant

Weyerhaeuser Company - Richland, MS

2000 to 2002

Quality control is an integral part of the manufacturing process. All conversion begins with refer from the customer to the designing stage of the container and then the finish product. Machine Operator / Assistant

Weyerhaeuser Company - Richland, MS

1997 to 2000

Operator is responsible for running and monitoring the machine while it is operating. Education

Bookkeeping

Quachita Technical College - Malvern, AR

January 1990 to December 1990

Business Administration Degree

Henderson State University - Arkadelphia, AR

High School Diploma

Muskegon Heights High School - Muskegon Heights, MI Skills

• Customer Service (10+ years)

• Call Center (2 years)

• CSR (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Mastery of the key software applications - SAP, Witron, Amtech, Oracle Database and KIWI as well as the Microsoft office family of products (Excel, Word and Power point), effective management of customer product stored in a warehouse

• Time Management

• Retail Sales

• Purchasing

• Sales Support

• Negotiation

• Procurement

• Account Management

• Outside Sales

• TWIC Card (1 year)

• Warehouse experience

• Pricing

• Salesforce

• Order Entry

• Sourcing

• Auto estimating

• Documentation review

• Administrative experience

• Microsoft Office

• Cold Calling

Certifications and Licenses

Driver's License

January 2018 to January 2022

Assessments

Customer Service Skills — Familiar

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Working with MS Word Documents (Intermediate) — Familiar April 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar

Work Style: Conscientiousness — Highly Proficient

April 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity. Full results: Proficient

Customer Service — Highly Proficient

May 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Social Media — Completed

April 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Completed

Numerical Reasoning Skills — Familiar

May 2019

Quickly and accurately perform basic mathematical operations, recognize numerical sequences, and interpret graphs.

Full results: Familiar

Verbal Communication — Familiar

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Data Entry — Familiar

April 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar

Sales Skills: Influence & Negotiation — Highly Proficient April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Organizational Skills — Proficient

April 2019

Arranging and managing information or materials using a set of rules. Full results: Proficient

Attention to Detail: Inventory — Proficient

May 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

May 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Work Style: Conscientiousness — Proficient

November 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Food Service: Customer Situations — Highly Proficient December 2019

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Passed Hvac Safty course for Grainger as a Service Rep

Contact this candidate