Curriculum Vitae

NEERAJ RAWAT

E-mail: admtk8@r.postjobfree.com

Mobile: +91-783*******

Present Address:

House No. 853

Near Mahagun Mall,

Sector- 3F, Vaishali

Ghaziabad, UP - 201010

PERSONALITY TRAITS:

Having a passion for perfection I am confident and sincere in every aspect of life. Being an initiator from the very beginning I have leadership capabilities and passion to excel.

Academic Qualification:

High School from Uttaranchal Board in the year 2004.

Inter-mediate from Uttaranchal Board in the year 2006.

Graduation (BSc) from H. N. B. Garhwal University in the year 2009.

Other Qualification:

One-year Computer Certificate in MS- Office and D.T.P.

Experience

Worked at Teleperformance Global Services Pvt Ltd as Senior Customer Service Executive from August 2019 to July 2020, at Okhla, New Delhi.

Job responsibilities

Daily inventory check of bookings in sabre.

Handy experience on excel, pivot table, VLOOKUP.

Manage crew booking according their schedule.

Review and response on last-minute/urgent bulk emails/chat.

Manage booking in CRS/GDS (1A, 1S, 1P).

Billing and settlement handling after analysis booking on IATA Portal.

Worked at IGT Solutions Pvt Ltd as Sr. Process Associate from March 2017 to August 2019, at Gurugram.

Job responsibilities

Daily inventory check in queue.

Prepare report to management team in excel using Pivot table/VLOOKUP.

Client reporting.

Managing daily/weekly/monthly reports and data escalation.

Managing pending data of daily escalations and monthly pay-outs.

Assist management with training/development of team members.

Response on urgent e-mail, social media escalations.

Clarifying customer/client doubt over e-mail.

Exception Handling via e-mail.

Billing and settlements handling after analysis booking on IATA Portal.

Pay-out through payment gateway.

Worked as Fare-Analyst with Onkar infotech - (Southall Travel, UK) from August 2016 to Feb 2017 at Gurugram.

Job responsibilities

worked with UK-based travel agency to optimize their revenue for brand with leading competitors in international market.

Search and optimization of fare in meta-sites.

Generating revenue for the brand through various meta-sites.

Work on meta-sites like; skyscanner, kayak, momondo, cheaplights.

Fare comparison and Fare updation.

Fare calculation, check seasonality and FBC according to fare rules.

Provide cheapest air-fare of the routine direct to customer through the booking portal.

Optimize revenue for brand with leading competitors in international market.

Worked with RDM INDIA PVT LTD – (Lufthansa subsidiary) as Team Member (Reservation support executive) from Feb’12 to Jul’15 at Gurugram.

I worked under the Lufthansa Airlines to provide data management & support services to leading Global Distribution Systems.

Job responsibilities

Daily inventory check of PNRs in queue.

Manage booking on travel booking software Amadeus.

Fare calculation, check seasonality and FBC, fare-rules.

Inventory check and manual calculation for seat bid-price.

Rebooking, insert Ticket number of groups and modification in group PNR's.

Handle transfer cases from LH office and monitor force-booking.

Handle other airlines (OAL) request related to amendments of the routing.

Response on emails from LH offices and other Airlines worldwide.

Personal Details

Name: NEERAJ RAWAT

Father’s Name: MR. PURAN SINGH RAWAT

Permanent Address:

Village: Aagar

Post: Aagarkhal

District: Tehri Garhwal

State: Uttarakhand (INDIA)

Pin Code: 249175

Communism: Hindu

Nationality: Indian

Date of Birth: 19May, 1989

Sex: Male

Marital status: Married

Language Spoken: Hindi, English.

Hobbies: Yoga, traveling, playing-games.

Date:

Place: (NEERAJ RAWAT)

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