Data Clerk News Reporter

Lungile Nondumiso Lulane

Postal Address: P.O. Box 2636, Matsapha Mobile Number: +27-817******/ +268-********

Email: admtcf@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: 12 January 1994

Place of Birth: Big Bend

Sex: Female

Nationality: Swazi

Marital Status: Single

Criminal record- None

EDUCATION AND TRAINING

SECONDARY SCHOOL EDUCATION

Ndzevane High School, Big Bend, Swaziland. (December 2009)

Qualification Obtained: Swaziland Junior Certificate of Education

HIGH SCHOOL EDUCATION

Institution: U-Tech College, Big Bend, Swaziland. (December 2012)

Qualification Obtained: Matric.

TERTIARY EDUCATION

Institution: Limkokwing University of Creative Technology, Mbabane, Swaziland (May 2017)

Level: Graduate

Qualification Obtained: Associate Degree in International Tourism

ACHIEVEMENTS:

2009: School prefect at Ndzevane High School

2014: Participated in a Human Rights and Social Cohesion Training in Cape Town, hosted by Africa Unite

2015: Participated in the Youth Sexual Reproductive and Health (SRH) indaba, hosted by the Family Life Association of Swaziland (FLAS)

2015/16: Limkokwing student Ambassador

2016: Participated in the Rotary Youth Leadership camp, hosted by Rotary Swaziland

2016: Part of the 36th ordinary summit of the head of state and government as an usher

PROFESSIONAL EXPERIENCE

ORGANIZATION: Kruger View Chalets (07/01/2019 to date)

POSITION HELD: Front house lady, Lodge supervisor

BOOKING SYSTEM: NightsBridge

RESPONSIBILITIES:

Answering visitors' enquiries about a company and its products or services, directing visitors to their destinations.

Sorting and handing out mail, answering incoming calls on multi-line telephones

Setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks

Perform bookkeeping or cashiering duties

Supervise operations in all hotel departments. This includes the laundry room, housekeeping, and the kitchen.

Supervise staff members and delegate tasks as necessary.

Assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks.

Maintain the hotel’s inventory and order new items as needed.

Interact with hotel guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints

Inspect guest rooms and all other hotel areas for cleanliness and to ensure that lodge protocols are being followed.

Compile month end reports

Perform accounting duties to reconcile month-end financial reports

ORGANIZATION: Elangeni Lodge (01/04/2018 to 31/08/2018)

POSITION HELD: Receptionist/ Marketing Assistant

BOOKING SYSTEM: OPERA PMS version 5.0

RESPONSIBILITIES:

Deal with enquiries and room reservations made by telephone, online or email

Welcome guests on arrival to the lodge

Check guests in and out using a computerised system and make payments according to organizational requirements

Responded to complaints and situations that required immediate attention

Prepared proper billing procedures daily

Implement high-impact sales and marketing initiatives resulting in increased occupancy and profitability

Answer telephone within specified amount rings determined by property guidelines using correct greetings and telephone etiquette

Operate a computer reservation system and update information as rooms assigned, reserved, and vacated

Direct housekeeping and maintenance to address problems with rooms immediately

ORGANIZATION: The Swazi Observer (20/11/2017 to 31/03/2018)

POSITION HELD: Sunday Observer Entertainment/ News Reporter

RESPONSIBILITIES:

Conducted interviews of entertainment celebrities and composed feature-length articles on them.

Provided news coverage of entertainment industry events and composed feature stories

Assess and inform public about up-coming events and bands through social media sites and online blogs

Scripted, edited and presented entertainment-based segments, broadcasts and announcements

Operated and monitored camera during events

Develop Content for the Sunday Scene which is a lifestyle edition of the Sunday newspaper

Prepared and presented complete, factual, and interesting entertainment reports

ORGANIZATION: Study Consult Group/Study Abroad (05/10/2017 to 15/11/2017)

POSITION HELD: Freelancer in the Marketing and Communications Unit

RESPONSIBILITIES:

Develop content and produce the study consult group newsletter

Develop marketing programs for the Swazi office

Assist in the implementation of Organizational goals

Develop and oversee outreach programs

Develop company presentations

Manage company social media pages

Defined and implemented events and PR strategies

Designed internship programs that increased the clientele of the afterschool programme.

Helped construct internal information architecture

Wrote company press releases

ORGANIZATION: Swaziland National Trust Commission (16/06/2017 to 16/09/2017)

POSITION HELD: Intern, Tourism Department, Mantenga Cultural Village, Swaziland

BOOKING SYSTEM: HotSoft

RESPONSIBILITIES:

Register and process guests and their assigned rooms

Make reservations for guests or appointments for guests

Answer guests calls and record details of conversation for future follow-up

Assist in the compilation of monthly reports

Accommodate guests needs

Communicate with staff on the status of guest rooms

Up selling guest rooms and promoting cultural village services

Maintain constant communication with guests in advance for weddings, corporate events and other in-house events to ensure we’re prepared for them

Handlings cash payments

Report any accidents or injuries to senior management staff immediately

To capture data of visitors coming into the village

Maintain a clean neat front desk area

ORGANIZATION: Swaziland National Trust Commission (13/02/2017 to 05/05/2017)

POSITION HELD: Intern, Tourism Department, Mlawula Nature Reserve, Swaziland

BOOKING SYSTEM: HotSoft

RESPONSIBILITIES:

Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needs.

To take daily weather recordings for submission to the national meteorological centre.

Make reservations for guests or appointments for guests.

Answer guests calls and record details of conversation for future follow-up

Assist in the compilation of monthly reports

Meet and exceed guest’s expectations by anticipating the services the services they might require and suggest local venues.

Maintain constant communication with guests in advance for weddings, corporate events and other in-house events to ensure we’re prepared for them

Report any accidents or injuries to senior management staff immediately

ORGANIZATION: Family Life Association of Swaziland (05/02/2013 to 05/02/2014)

POSITION HELD: Youth Intern, Communications & Marketing Unit. Manzini, Swaziland

RESPONSIBILITIES:

To co-ordinate the MAXART project

To develop the content and host the FLAS radio program

To be in charge of The Press, which is a newsletter for young people written by the youth

Support YAM sites, community and school outreaches

Assist in the implementation of income generating projects for young people

Conduct data capturing for youth programs

Assist in the development of youth activity concepts

Develop concept notes

Wrote company press releases, published them on local newspapers

COMMUNITY/ VOLUNTEER WORK (UNPAID)

ORGANIZATION: Family Life Association of Swaziland

I volunteered as Outreach Coordinator of the Youth Action Movement Big Bend from 2009 to 2013. My responsibilities included organizing and coordinating community outreach activities for the youths in the Big Bend area. The main objective of these outreach activities was to conduct information sharing sessions focussing mainly on youth sexual and reproductive health and rights issues. I am still actively involved with the Youth Action Movement.

SKILLS

LANGUAGES: SiSwati (Native) English (Second Language)

INTERPERSONAL: Communication skills, Team player, listening skills, Problem-solving skills, Assertiveness, punctual, Positive attitude, organizational ability, Consistent Dependability,

COMPUTER: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher

HOBBIES AND INTERESTS

Playing Netball, Swimming, Reading. Poetry and Adventure

REFERENCES

Mr Mbongeni Mbingo Mr Shaun Brodell

Sunday Editor Owner

Swazi Observer Kruger View Chalets

Mobile: +268-******** Mobile: +278********

Ms Picasso Morgan Mr Teddy Dlamini

Front Desk & Data Clerk Officer Education Officer

Swaziland National Trust Commission Swaziland National Trust Commission

Mobile: +268-******** Mobile: +268-********

Mrs Nomvula Dlamini

Front of House Lady

Kruger View Chalets

Mobile: +286-********

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