Insurance Agent Receptionist
Resume:
Andrea Abrahamson
San Jose, CA *****
*****************@*****.***
SUMMARY
10+ years of customer service and administrative experience in a demanding, multi-tasking, and multi-cultural professional office environment.
COMPUTER SKILLS
Proficient in Outlook, Word, Excel, NECHO, Agent Business System, Philabert Life Insurance System, and Point-Of-Sales computers.
EXPERIENCE
Oracle. Santa Clara, CA 12/11-02/20
Information Coordinator
●Greet domestic and international employees and clients upon their arrival and departure.
●Ensure all employees have their proper identification. Otherwise, verify their information and log their entrance and exit.
●Log ingoing/outgoing packages and make sure they go to the appropriate destination.
●Answer and transfer calls to the correct employees and dept. while screening out fraudulent callers.
●Log in visitors & off-campus employees, assign them a visitor badge, and notify their local contact to come and retrieve them.
●Direct employees/visitors to their correct campus destination.
●Call taxi/car services for people and log their exit from the campus.
●Write and publish weekly team announcements and meeting minutes.
State Farm Insurance. San Jose, CA 06/08-12/11
Insurance Agent
●Answer phone, process payments, change insurance policy information, process certificates of insurance and cancelations.
●Provide excellent customer care while taking claims from dramatized clients who had just been through an accident.
●Conduct marketing campaign by networking and sending out letters and quotes.
●Write quotes and policies for auto/vehicles, home, renters, apartments, churches, earthquake, flood, life, health, disability, long-term care, businesses, workers comp, personal articles policies, umbrella policies, E&O, bank accounts, and loans.
●Meet sales quotas by analyzing sellable markets.
Receptionist
●Greet all customers/clients and ensure that they feel comfortable and welcomed, and are quickly addressed by the appropriate agent.
●Extensive data entry and filing and faxing of confidential documents.
●Provide professional, yet friendly, customer service to stressful clients.
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