CURRICULUM VITAE

Arun Francis A

*/***, *

rd

Block, Mogappair West, Chennai - 37.

Contact No: - +91-934*******

Email ID: - admt03@r.postjobfree.com

Profile

Regional Team Leader with demonstrated organizational skills, customer service, and teamwork, communication in both verbal and written excellence, managing for daily improvement, lean vision and rapid continuous improvement skills. Seeking a position within your company utilizing cleaning skills and exceptional physical abilities to maximize the company efficiency.

Experience

Team Leader – Sales & Customer Support

Navigator - 12/2017 – 10/2020

Tourism Industry Chennai, India

Assisted with determining appropriate production methods and labor levels to meet service level agreements by understanding the impact of workflow on productions by meeting performance standards.

Worked and communicated with the Manager, Team Members, and other Departments to meet client SLA and key performance indicators as required.

Provided ongoing information to manager regarding team member performance and participate in performance discussions.

Promoted 5-S to maintain a clean, organized and safe work area, complied with all safety and quality policies and conducted audits where assigned.

Provided input on order management processes to ensure excellent quality standards toward client satisfaction.

Coordinated resolution between various departments to identify event issues for successful event fulfillment, processing, and deliver to clients. Customer Support Executive

Intelenet Global Services Pvt. Ltd. – 01/2015 – 08/2017 Chennai, India

Execute adequate and timely collection and initiate recovery activities in order to minimize risk costs and optimize returns.

Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps

Communicate with debtors by telephone and in writing to manage debtors and arrears process

Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request

Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection / recovery

Education

B.Sc. Visual Communication

Madras University Chennai, India

HSC – 65%

Scared Heart Mat. Hr. Sec. School Chennai, India

SSLC – 69%

Britannia Hr. Sec. School Chennai, India

Skills

Customer Services Expert, Team Management, Sales and Tele Marketing, Excellent communication and presentation skills, MS Office Suite oriented, advanced problem-solving skills to resolve complex issues, Automated dialer Experience, Excellent interpersonal skills.

Achievements

• Always complete work on time.

• Appreciated for maintaining smooth workflow

• Achieve daily target as per company standards regularly

• Maintain each records and knowledge transferred to all employees

• Records of other colleagues were sent to client in 100% of sales

Personal Traits

• Good at managing time

• Able to work alone

• Very challenging and goal-oriented

• Able to handle any kind of situation

Other Interest

• Reading books

• Surfing in Net

• Drawing / Painting

• Singing

• Boxing

• Working out @ GYM

• Playing indoor, outdoor and mobile games

Personal Information

• Name : A. Arun Francis

• Father’s Name : T. Alexander

• Mother’s Name : A. Muthulakshmi

• Date of Birth : 02.02.1991

• Gender : Male

• Nationality : Indian

Languages Known

LANGUAGES READ WRITE SPEAK

TAMIL

ENGLISH

Declaration

I hereby declare the above statements are true to the best of my knowledge and belief. Place: Chennai Yours faithfully,

Date: Arun Francis A

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