Addie Samantha Von Merta

843-***-**** • admszr@r.postjobfree.com

Education / Professional Development

Associate Degree Liberal Arts

Florence Darlington Technical College

Skills

Problem-solving • Customer Service • Creative Thinking • Windows • PSP •Blender•Gimp

Microsoft Office • iWork • Lotus Notes • PeopleSoft • Adobe Photoshop • Adobe Illustrator • Excel

Spreadsheet • PowerPoint • CVR •NiteVision• Open Items database • WebSelfStorage • Sitelink

•Spectrum VoIP • Lockerfox • Vision Net • Ten key touch • Training • Artistic • Adaptive

Achievements

SC Art & Business Winner 4/97

Governor’s School of Art 6/94-6/96

Humane Society Volunteer 2/15-8/17

Professional Experience

Manager 11/19-5/21

SafeNest Storage

•Reporting information to Owners regarding facility operations.

•Interviewing, hiring, and firing of all part time employees as well as vendors.

•Supervising all part time staff to maximize work efficiency.

•Monitoring any maintenance issues outside of the scope of Manager ability

•Collecting payments for Units, Parking Spots, and all Merchandise.

•Targeting Delinquency below 5%

•Keeping excellent rapport with all customers.

•Managing customers moving in and out.

•Rate comparisons from surrounding facilities to keep below street rates.

•(Master Marketing) Advertising and building partnerships with surrounding companies.

•Self-sufficient with running facility with no supervision.

•Managing landscaping and maintenance vendors.

•Working Remotely from home in Sitelink with Move Ins, Move Outs.

•Providing great Customer Service answering tenant’s questions and concerns.

Bakery/Deli Associate Walmart-Darlington, SC 6/18-11/19

•Providing Responsive and Exceptional Service to customers by answering questions, making recommendations, and responding to request.

•Slicing, weighing, packaging, and pricing meats and cheeses.

•Preparing specials orders and party trays

•Dynamically selling products by providing customers with information needed to make product related decisions.

•Finishing products such as filling or icing donuts and pastries.

•Packaging, Labeling, and pricing products for self-service.

•Maintaining and filling bakery trays, display cases and ingredient bins.

•CVP products for quick sale.

•Unloading product upon Deliveries

Senior CSR Wingate by Wyndam/ La Quinta Inn & Suites Florence, SC 9/12-6/18

•Check In and Out Guest as well as ensuring their stay is enjoyable

•Accommodating Request of the guest

•Accurately billing companies, guest, and groups

•Refunding and Adjusting Rates

•Training new employees to meet company standards.

•Scheduling employees on a week-to-week basis

•Assist with Breakfast.

•Tendering cash and credit transactions.

•Informing customers of surrounding restaurants and events

•Handling complaints efficiently and effectively to ensure the Guest is 100% Satisfied.

(Took time off to be a Surrogate for my brother and his wife)

Assistant Manager Wendy’s Incorporated Florence, SC 3/08-4/11

•Assist General Manager in Day-to-Day operations.

•Managing staff and executing company policies, procedures, and programs.

•Maintaining inventory to meet company’s numbers and profits.

•Scheduling employees, Training new hires as well as terminating employees.

•Maintaining a safe and clean environment for employees as well as customers.

Night Auditor Wingate by Wyndham Florence, SC 9/05-12/07

•Balancing Revenue and Expense transactions.

•Check in and out Guest as well as ensuring their stay is enjoyable.

•Accommodating Request of the guest

•Accurately billing companies, guest, and groups

•Assist with Breakfast.

•Tendering cash and credit transactions.

•Informing customers of surrounding restaurants and events going on.

•Handling complaints efficiently and effectively to ensure the Guest is 100% Satisfied.

•Refunding and Adjusting Rates

Shift Leader Pizza Hut Florence, SC 3/99-9/05

•Assist General Manager in Day-to-Day operations.

•Ensuring Delivery drivers were up to date on policies and safety protocol.

•Managing staff and executing company policies, procedures, and programs.

•Maintaining inventory to meet company’s numbers and profits.

•Scheduling employees and Training new hires.

•Maintaining a safe and clean environment for employees as well as customers.

References

David Underwood – Mohawk Industries – 843-***-****

Sarah Underwood – Housewife – 843-***-****

Valerie Pierce – Facility Manager Mr. Storage (Salisbury) – 336-***-****

Jon Pokorny – Mr. Storage Owner – 704-***-****

Denise Newman – HR/Accountant Mr. Storage/ Canvass Management – 704-***-****

Amanda Eargle – Sales Manager for Laquinta Inn & Suites – 803-***-****

Angela Dublin – Ruiz Foods – 843-***-****

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