AMIT BHATIA admsu2@r.postjobfree.com +91-997*-***-***

Noida, India

www.linkedin.com/in/kooldudeamit/

C-SUITE LEADERSHIP IN THE GLOBAL TECHNOLOGY SERVICES SECTOR

Program/SLA Management Commercial Acumen Business Transformation IT Governance Strategy Enablement

A pioneering IT/Business Leader able to leverage technology to transform business cultures, build values, drive growth and create an environment of continuing improvement. Exceeds all measurable metrics for customer satisfaction, managing high-performance teams with highly skilled expertise and development management, ensuring stakeholder engagement by presenting the full strategic picture and aligning initiatives with corporate mission and goals.

Offering core capability in end-to-end business transformation and impact spanning multiple business units regionally, and deep experience in consulting, system integration and support services, sitting at the intersection of commercial activity and technology with an impressive record in developing global IT infrastructure and services.

PROFESSIONAL EXPERIENCE

Religare Broking Limited – Is one of the market leading securities firms in India serving over 10 lakh clients across both Offline and Online platforms. Through its extensive footprint extending to over 400 cities, the company offers broking services in Equity, Currency and Commodity (through its subsidiary Religare Commodities Limited) as well as depository participant services.

Chief Information Security Officer, Noida, India 2019–Present

Chosen to manage and optimise IT and product technology operations, transforming a siloed business with inadequate processes, controls, access and strategic planning. 79 staff through a Data Centre, with coordination of enterprise functions spanning Networks, Compliance, Cyber Security, Customer Service, IT Operations and Corporate applications. 9 direct reports and a US$7M budget.

• Successfully turned operations around to reduce a US$9.8M operating cost by 35%, increasing infra/network uptime to 99.9% from a previous low of 73%, delivery SLA to 99.9% from 81% previously, and client NPS elevated from -3 to an impressive +16 in 2020

• Led and built the AI and Big Data analytics team for a product and oversaw the price intelligence & forecasting BU, supported anticipated revenues of US$3M

• Consolidated technology and roadmap planning, embedding best practice data security and process delivery policies. Directed cloud strategy, transitioning from Amazon cloud IaaS platform to Google PaaS for broking framework

• Direct and approve the design of security systems, ensure that disaster recovery and business continuity plans are in place and tested

• Review and approve security policies, controls and cyber incident response planning

• Constantly update the cyber security strategy to leverage new technology and threat

Amit Bhatia Page 2 admsu2@r.postjobfree.com +919***-***-***

Protection at various infra level, some of the tools implemented like Qradar for SIEM, Akamai, Trustwave, Mimecast, Manage Engine APM, OPmanager, DAM for databases, PIM, SailPoint,

• Brief the executive team on status and risks, including taking the role of champion for the

overall strategy and necessary budget

• Implemented productivity tools for production WFH solution, some of the tools worked

upon Asana, Google Docs, JIRA, confluence, DocuSign, Slack, Proofhub

• Lead & administer domain migration project, wherein migrated Infra, services and

Applications from corporate common Infra to Religare Broking limited domain and data

centres

• Implemented Oracle fusion for finance department for various modules like Account Payables,

receivables, cash management, fixed assets, general Ledger wherein before finance was on

Zoho & other financial platforms

RATEGAIN – A leading provider of cloud-based innovative solutions for the Travel and Hospitality Industry, offering rate intelligence, price optimization, seamless electronic distribution and brand engagement. 12,000 clients globally.

Senior Vice President – Operations, Noida, India 2015–2019

Chosen to manage and optimise IT and product technology operations, transforming a siloed business with inadequate processes, controls, access and strategic planning. 61 staff through a Data Centre, with coordination of enterprise functions spanning Networks, Compliance, Cyber Security, Customer Service, IT Operations and Corporate applications. 4 direct reports and a US$4M budget.

• Championed strategic plans that ensured an innovative and collaborative ecosystem was in place with relevant process and procedures across technology operations facilitating compliance from other business units.

• Consolidated technology and roadmap planning, embedding best practice data security and process delivery policies. Directed cloud strategy, transitioning from Amazon cloud IaaS platform to Google PaaS for rate shopping framework, augmenting scalability at no expense and contributing to a 22% increase in business volume.

• Led overall IT & product integrations during acquisition of U.S based company, optimizing the technology sprint by consolidation to reduce expenses by an expected 31% at end of 2018. During this time I worked in U.S for multiple months working closely with acquired IT & business teams, ensured technology systems and procedures operated in parallel to strategic commercial objectives and business goals.

Amit Bhatia Page 3 admsu2@r.postjobfree.com +919***-***-***

• Successfully turned operations around to reduce a US$5.8M operating cost by 35% to US$4M, increasing infra/network uptime to 99.9% from a previous low of 73%, delivery SLA to 99.9% from 81% previously, and client NPS elevated from -3 to an impressive +16 in 2018.

•Successfully implemented SolarWinds security event manager, Sandbox, Fire eye, Forcepoint, Trend Micro IDLP, Checkpoint, Cisco Cloud mailbox defence, AMP, ASA, NGFW,NGIPS.

•Migrated entire organization from Microsoft O365 to Gsuite collaborative platform,

implemented google sites for internal / Intranet web portals

• Outstanding performance recognised with promotion in 2016 to Senior Vice President, and in 2018 with expansion of role to incorporate responsibility as Data Protection Officer.

INNODATA INC. – A global digital services and solutions company with Digital Data Solutions (DDS), Innodata Advanced Data Solutions (IADS) and Media Intelligence Solutions (MIS). 2014 revenue US$59.1M.

Assistant Vice President – IT Global operations, New Jersey, USA 2007–2015

Hired to organise and optimise international IT operations in a global management infrastructure and corporate role, with a brief to centralise resources, process and infrastructure. Authority to lead multiple IT Department teams with a budget of US$3.1M, 93 staff and 6 direct reports.

• Achieved impressive cost savings of US$900,000 in software development by virtualising application development and transitioning to the cloud, and astutely integrated corporate applications licenses for platform consolidations.

• Increased service SLA’s from 70% to 99% utilising ITIL framework in liaison with Business Unit Heads, and effectively changed the escalation resolution process to improve productivity by 7%.

• Greatly improved control of Information Security over IT Operations and was awarded the ‘Performer Award’ for exemplary performance in project delivery and profitability initiatives.

• Refocused team expertise across training and knowledge gaps and established the Business Unit as an independent entity generating revenue of ~US$1M.

PEROT SYSTEMS – Was a Fortune 1000 corporation and information technology services provider servicing health care, government, manufacturing, banking, and insurance. 2010 revenue US$2.8B.

Associate – Infrastructure Solutions, Noida, India 2005–2007

Selected to establish and lead Indian support teams managing infrastructure and services for clients in the USA. Offered a line of sight across data centre servers and services, data integrity, and the provision of emergency data processing needs.

• Initiated comprehensive analysis and planning, culminating in the effective transition of group support from the United States to India, supported by a team of 130 support professionals.

• Delivered inspiring planning and leadership to engage and motivate both United States and Indian staff members in the project, delivering success with no downtime, under budget, and in line with all key performance metrics.

Amit Bhatia Page 4 admsu2@r.postjobfree.com +919***-***-***

COMPUTEC SYSTEMS – Offers a full range of IT services including outsourcing, onsite support, remote support and project management, as well as Managed Network Services.

System Administrator, Gurgaon, India 2000–2004

Recruited to ensure server and application support and to maximise serviceability of related infrastructure. Deployed as a System Administrator in Pepsi India with an ambit for in-house applications and server operations.

• Successfully delivered high-calibre professional and technical services that ensured effective disaster recovery contingencies were in place, and that productivity and service uptime were maintained.

EDUCATION AND INDUSTRY CERTIFICATION

MBA (Information Technology Management) – Sikkim Manipal University, 2012

Bachelor of Commerce – Sri Aurobindo College, 2001

Executive Leadership Program – AIM, 2011

ITIL – V2 Foundation Course (IT Service Management)

CCNA Cisco Certified Network Associate

MCSE Microsoft Certified System Engineer

CISSP Certified Information Systems Security Professional – In Progress

HIPAA Health Insurance Portability and Accountability Act (USA) Certified

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