Rhenelle S. Monis

Address: Satellite Ville, City of Santa Rosa, Laguna Philippines 4026

Mobile: 096*-***-****/ 093*-***-****

Email: admse1@r.postjobfree.com

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

PROFFESIONAL SKILLS

Adept in Microsoft Office

Word

PowerPoint

Excel

Outlook

SAP

Salesforce

EDUCATIONAL BACKGROUND

Tertiary: TRIMEX COLLEGES 2012-2016

Poblacion, Binan Laguna (BSBA Graduate)

Secondary: CHILD FORMATION CENTER 2002-2006

Zavalla III Tagapo Sta.Rosa Laguna

Elementary: SRES CENTRAL I 1996-2002

Sta. Rosa Laguna

PERSONAL INFORMATION

Single, born on august 13, 1989 at Bangar La Union, Phil. Filipino Citizenship, Roman Catholic, and good command communication skills both in oral and written (English & Filipino). Able to Learn quickly, demonstrate flexibility and persistence. Responsible, punctual and hardworking. Can work well both independently and as a team.

ON-JOB-TRAINING ATTENDED

Development Bank of the Philippines Nov.16, 2013-Mar.06, 2014

Rizal Blvd. Tagapo, Sta.Rosa Laguna

Universal Storefront Services Corp. Dec.14, 2015-Mar.28, 2016

711 EDSA, Cubao 1109

Teletech Santa. Rosa

Sta. Rosa Market Robinsons, Old National Hi-Way, Dec. 26, 2016-Mar.6, 2017

Santa Rosa, 4026 Laguna

Position: (CSR) US Account

-Maintaining a Positive, Empathetic and

professional attitude towards customers at all time.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications and requests.

-Keeping records of customer interactions, transactions,

comments, and complaints.

-Billing

-Ensure customer satisfaction and provide professional

customer support.

Convergys Alabang

Muntinlupa, Vector 1 Northgate Cyberzone, June 2017 – Jan.2018

Alabang 3 Muntinlupa, 1781

Position: (CSR) AU Account

-Same job description above.

Universal Storefront Services Corporation

711 EDSA cor. New York Street June 2018 – March 2019

Cubao, Quezon City 1109, Philippines

Position: (Account Specialist)

-Prepares work to be processed by gathering, sorting, organizing

and recording data, information and documents.

-Completes enrollments by analyzing and auditing documents,

transmissions and resolving processing problems.

-Validating client through calls and emails.

-Presenting company to potential clients.

-Report to manager (everyday/weekly/monthly).

-Conduct training to clients.

-Maintain good work relationship with clients.

-Coordinate to other departments for other concerns.

-Review contract agreements with clients and maintain

open lines of communication.

-Fieldworks to visit and validate clients preferred location

for business proposal.

-Updates job knowledge by participating in educational opportunities.

-Attend and manage trading events.

-Assisting with day to day operation functions.

-Performs related job duties as required.

Sitel Philippines Corporation

Eton Cyberpod Ortigas (Corinthian) Oct. 2019 – Feb. 2020

Ortigas Avenue cor. EDSA, Quezon City

Position: (Email Support) AU Account – Project Based

-Responding promptly to customer inquiries.

-Assist with placement of orders, refunds, or exchanges.

-Advise Delivery ETA.

-Advise Order Status.

-Place or cancel orders.

-Coordinate with other department/s with regards to customer’s concern.

-Assist with Product Quotation, Product enquiry, Process enquiry.

-Assist Invoice details with valid PO.

-Call or Email customer for other information needed.

Emapta Versatile Services Inc.

5/F Saint Francis Square Building,

Julia Vargas Ave, cor. Bank Dr.

Mandaluyong, 1550 Metro Manila Mar. 2 – Sept 5, 2020

Position: (Loan Processor) Back Office AU Account

-Responding promptly to case.

-Check client’s application and documents.

-Coordinate with other department.

-App review or Indexing

-Encode borrower’s details from Salesforce to lenders site.

-Assisting the preparation, assessment and submission of loan application.

-Liaising with Australian brokers to finalize loan submissions.

-Ensuring compliance of mandatory credit and lender policies are in place.

RHENELLE S. MONIS

WORK EXPERIENCED

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