Office Assistant Manager

Professional Summary

Experienced Office Manager and Administration Professional with over six years’ experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and a reliable support team member and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Work well under pressure and enjoys a challenge. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support staff and management.

Skills

Performance Management

Microsoft Office Suite

Regulatory Compliance

Team Management and Supervision

Handling Customer Complaints

Meeting Coordination and Support

Honesty and Integrity

Remote Work Coordination

Payroll Administration

Administration and Operations

Goal Setting

Documentation and Recordkeeping

Work History and Responsibilities

Office Manager 08/2018- 03/2021 3 Sis General Contractors Ltd.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Arranged corporate and office conferences for company employees.

Coordinated special projects and managed schedules.

Maintained computer and physical filing systems.

Prepared meeting materials and took clear notes to distribute to stakeholders.

Sourced vendors for special project needs and negotiated contracts.

Evaluated employee records and productivity to complete employee evaluations.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Developed standard operating procedures for all administrative employees.

Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Conducted Weekly and Monthly meetings with employees, business partners, potential clients and existing clients.

Prepared timesheets, NIS, PAYE and payroll slips for employees.

Liaise with employees daily for greater company production production .

Customer Service Representative/ Supervisor 02/2014-12/2018 -Klass 101 Model Management

This company is a promotional agency, I worked on weekends marketing products for a variety of companies that would have sub-contracted the agency.

Regularly exceeded daily sales and product add-on quotas.

Responded to customer requests for products, services and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Recommended products to customers, thoroughly explaining details.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Exhibited high energy and professionalism when dealing with all levels of clients and staff.

Customer Care Representative 01-2018 / 06-2018 – Cable and Wireless Communication

Restocked and organized merchandise for customers

Maintained current knowledge of store promotions and highlighted sales to customers.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Worked closely with shift manager to solve problems and handle customer concerns.

Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Quickly and accurately counted drawers at start and end of each shift.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record all transactions accurately and efficiently.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Recommended products to customers, thoroughly explaining details.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Boosted sales revenue by skillfully promoting diverse service options.

Answered constant flow of customer calls with minimal wait times.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Responded to customer requests for products, services and company information.

Office Assistant 12/2015 – 12/2017 – 3 Sis General Contractors Ltd.

Coordinated, scheduled and arranged business meetings.

Delivered clerical support by handling range of routine and special requirements.

Verified accuracy of business records by consistently updating customer information.

Oversaw automated tracking and documentation of data, client correspondence and office operations.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Created presentations and proposals for use in meetings, assisted in bookkeeping.

Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Completed clerical tasks such as filing, copying and distributing mail.

Maintained staff directory and company policy handbook for human resources department.

Developed correspondence letters, memos and emails.

Interacted with customers by phone, email or in-person to provide information.

Drafted common document templates for use by executives and employees.

Edited legal letters, job letters and other documents to keep all company materials free of grammar errors.

Office Assistant Intern 07/2013- 08/2015 – Iron Masters Fabrication and Construction Ltd.

Answered incoming phone calls and transferred to staff members or provided requested information.

Delivered clerical support by handling range of routine and special requirements.

Assisted in calculation of payroll and timesheets.

Restocked office supplies and retrieved files for staff.

Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.

Upheld office schedule and calendar to coordinate workflow and meetings.

Interacted with customers by phone, email or in-person to provide information.

Completed research, compiled data, updated spreadsheets and produced timely reports.

Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.

Developed correspondence letters, memos and emails.

Education

BSc – English Literature, 2021

University of the West Indies- St. Augustine

Pending Result

Certificate – Waste Water Operation, 2017

I.G Training and Consultancy - Chaguanas

Certificate – Technical Theatre

University of the West Indies, St Augustine

Schools Attended: 2001-2008: Guaico Presbyterian School

: 2008-2013: Lakshmi Girls’ Hindu College

: 2013-2015: St. Augustine Secondary School

Developing New Skills

I love reading, reading helps me to train my mind and explore new adventures. With reading, comes better written and communication skills. Also, I love learning new things and challenging myself, therefore I grasp at any opportunity given to make me a better person so that I can strategically deal with any obstacle I face.

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