NYEELA DOZIER

adms62@r.postjobfree.com

East Cleveland *4112

216-***-****

OBJECTIVE

Energetic, professional with a solid medical and behavior background seeking an Employment position that will fit my background

EDUCATION

B.A. Business

Cleveland State University - Cleveland, OH

Anticipated graduation date 2018

A.A.S Medical Administration

Bryant & Stratton College - Cleveland, OH

April 2013

PROFESSIONAL EXPERIENCE

Call Center Patient Scheduling

Related Care 3615 Superior Ave ste 4406c Oh 44114

September 2018 to Present

Perform telephonic non-clinical screening to ensure the patient is seen by the right physician at the right time

Ensure all required information for pre-registering patients is captured and entered accurately and efficiently

Refer patients to a Registered Nurse when needed in specific escalation protocols

Ensure all existing patient information is verified as required and patient preferences are accurately reflected in their medical record (e.g. insurance coverage, mailing address, phone number, email)

Ensure patient receives all necessary disclosures and privacy information and provides electronic signatures for all required documentation (e.g. consent-to-treat) as appropriate

Verify and review patient’s and families’ insurance coverage and benefit eligibility, and document appropriately

Educate patients and families regarding insurance coverage and/or any related issues, and provide educational materials via patient’s and families’ preferred communication channels

Address patients’ and families’ various scheduling needs in a single interaction – This may include clinically pre-determined lab panels / diagnostic tests prerequisites for the requested services

Schedule patients / support service needs (e.g. interpreter / social / nutrition services) per providers’ orders / referrals

Review scheduled appointment information with patients and families, and provide appointment itineraries / corresponding documents via patients and families’ preferred communication channels

Review assigned work queues and address any pending scheduling needs

Investigate, resolve and document service requests in a timely and efficient manner, and contact corresponding stakeholders as needed

Other duties as assigned

Receptionist/ Social Services Assistant

Brookdale Richmond Heights – Richmond Hts., OH – March 2016 to Present

•Provides Administrative Support to various departments including Social Services, Human Resources, Admissions and the Business Office.

• Transcribes and communicates Physician's orders.

• Maintains patient records.

• Greets patients, family members and vendors

• Assists with patient discharges from skilled nursing facility

• Assists families transitioning back into the RH community with proper equipment.

• Prepares all documentation within the social services network

Receptionist / Scheduling

Faith Medical Associates 11201 Shaker Blvd .suite # 240 Cleveland, OH

November 2016 to 2018

•Provides Medical Administrative Support

• Transcribes and communicates Physician's orders.

• Maintains patient charts/ Medical billing and takes dictation.

• Greets patients, family members and vendors

• Schedules patient appointments

• Prepares referrals to Specialists, Surgery, and Mental Health

Administrative Assistant/Office Manager

Gateway Health Care Center - Euclid, OH - July 2013 to 2015

Administrative Assistant/Office Manager

Gateway Health Care Center - Euclid, OH - July 2013 to July 2015

Responsibilities

• Provided Administrative Support

• Human Resources, Conducted Orientation, Processed Payroll

• Business Office, Accounts Receivable, Accounts Payable

• Prepared patients with 9401/ File for Medicare and Medicaid

• A member of the Admissions team

Home Health Aide

Willcare - Cleveland, OH - November 2003 to July 2013

Monitors patient condition by observing physical and mental state, intake, output, and exercise.

•Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

•Assists patients by providing personal services, such as, bathing, dressing, and grooming.

•Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

•Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;

SKILLS

Knowledge of PC application including Microsoft Office Suite 2010 (PowerPoint, MSExcel, and MSOutlook)

Medical Internship

The Free Clinic - Cleveland, OH - January 2012 to April 2013

Provided administrative Support

• Transcribed and communicated Physician's orders.

• Maintained patient records.

• Maintained patient charts in regards to medical billing and dictation.

• Greeted all patients and family members

Excellent References Available Upon Request

Contact this candidate