Aynun N. Ali (Ana)

E mail: adms16@r.postjobfree.com - Phone: 972-***-**** ©

Address: **** ******* **. ***** ***** 75075 USA

BUSINESS ANALYST/PROJECT MANAGEMENT PROFESSIONAL

A proven IT Professional with over 10 years of experience, in IT & Banking Industries, executed large scale IT Projects in the areas of Project Management, Portfolio Planning, Business Analysis. Banking Domain, lending servicing /Default Mortgage servicing, Bankruptcy/Default Mortgage Insurance/Vendor Management Services/ Health Care Management- (PBMS)

Core Competencies Includes:

Business Analysis

Project Management

Operations Management

Tools and Technologies:

Business and Functional requirements gathering.

Global web Application Development Life cycle

Project Management-Process re-engineering at Default Mortgage servicing industries.

Manages and oversees the Software Development Life Cycle (SDLC).

Default mortgage process flow analysis- Tools User BMS, LPS desktop.

Application, Regression QA testing. Test plan, test case creatiin and execution. Defect management in UAT and QA-Manual and automated software testing.

SQL Server basic querying.

Rx claim or Iseries/AS400.

HP Quality Center -ALM V11, MedHok and Surescripts web application, Cover my Med, Sales Force.

Certified Scrum Master- Agile software methodology.

Visio/Power Point/Salesforce

Managing TFS Portfolio

Creating MS Project Plan

Use case /User story creation .- Tools used - JIRA and Bule Print application.

Reporting Tools: BI and Cognos

SELECTED ACHIEVEMENTS

Successfully implemented/delivered Work force Data control -Global Application (Phase 1 and 2) for Global HR control and compliance for CITI Group.

PROFESSIONAL EXPERIENCE

Virtusa Corporation

October 2019 to February 2021

Business Analyst

Project: Global Workforce Data Control for CITI- Human Resource Control and Compliance.

Project Description: Application Development & mobile Application

Role: Business Analyst/ Project Manager

Responsibilities:

Maintain healthy professional relationship with stake holders.

Involving in business calls and understand the complete requirements from business

Assign task to team on regular basis.

Responsible to get the updated project progress from team in daily standup calls.

Responsible in analyzing the requirements and any gaps.

Conducting the technical feasibility study with the team about requirements.

Involve in preparing the use cases using with Blue print and explain the requirements in walkthroughs to the team.

Responsible for UAT and UAT testing procedures with business users

Responsible in posting the reports to business about the project on regular basis.

Responsible in assigning the tasks to testing team and get the updates from them on daily basis.

Responsible in preparing the project estimations

Responsible in reviewing the use cases and getting the sign off from business.

Responsible in reviewing the test cases and provide sign off.

Responsible for Creating Weekly and Monthly status report for Management.

Project: #2

Business Analyst: Virtusa Corporation – Client: Citi Group: October 2018 to October 2019

6460 Las Colinas Blvd. Irving, Texas 75039

GCT Data & Analytics Team, Event cloud Platform.

Project Description: Event cloud Platform. Developing a process flows for key events. Customer data that are triggered by actions event hub enabled to consume these customer events…enabling real time customer interactions.

Project Responsibilities:

Gathering the requirements for Event Taxonomy for each LOB for Cards, Mortgage, Retail, Fintech/ Real state.

Event Cloud Taxonomy - integration with CMP and Admin UI platform.

Integration of Amazon Connect “Connect Flow” with Customer data using API’s

Admin UI Platform development

Negative Data sharing project.

Planning, deploying, and managing the testing effort for any given engagement.

Creating Monthly and Weekly status Report.

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Insight Global Inc. Client: National General Lender Services, Dallas, Texas Feb 2017 – October 2018

Sr. Business Analyst – IT

Creating business requirements, process flows for small to large enhancements requests.

Responsible for conducting kick off calls for small to large enhancements project

Creating Project schedule based on estimated work hours.

Responsible for conducting project walk through with Business stakeholders, Developers and QA /UAT testers.

Creating Traceability Matrix

Provide BA support to the developers during design, coding and unit testing phase.

Provide support to QA and UAT application testing utilizing Quality Center and SQL server querying.

Provide BA support for post-production validation and warranty.

Conducting daily scrum meeting.

Ensure all project artifacts are attached to the project share point site.

Report creation using BI tool.

Creating Monthly and Weekly status Report

CVS Health, Richardson, Texas

July 2014 till February 2017

Consultant- Clinical Service Medicare- Part D

Responsible for reviewing BRD and ADD and process flow. Test case creation and code testing in UAT /QA environment for PBM software.

Managing defects and variances

Cross-functional understanding of Medicare Part D processes

Perform Part D setups at the client level for areas such as Benefits and Pharmacy Networks, Claims Adjudication and Formulary exception process.

Developing Business priority scenarios in the area of User Acceptance Testing.

Research, Analyze and interpret CMS rules and regulations. Review BSR and ADD

Project Completion: Electronic Prior Authorization project, Medicaid Gap and configuration.

Tools using- RX Claim- As400, MedHOK, Sure scripts. Cover my med, Sales Force, HP QAT and HP Quality Centre.

Bank of America, Plano, Texas

October 2013 – February 2014

IT Business/Reporting Analyst

Data Reporting Analytics & Advances Systemic Treasury / FNMA Reporting

Project: Implementation of CFPB-CRDE (Consumer Finance Protection Bureau) compliance and data reporting regulations for default loan servicing.

Exception report creation.

QA and UAT testing to validate the HSSN bulk upload processes and re-mapped reporting required columns and logic due to CFPB changes.

Preparing test scripts using HLD and LLD, test plan, execution and post-implementation support.

Validating HSSN logic that has been extended to include non–delegated loans.

Validating Campaign ID’s determination logic to verify they are accurately categorizing each work out type.

Validating the new felds required for non MHATrial and official batches are correctly populated.

Ensuring various FNMA required fields are firing to relevant QC rules.

Validating all delegated and non delegated loans are being systematically reported from initial batch creation through to XML generation and respone file processing.

Responsible for identifying and resolve potential data-integrity.

Data analysis and data mapping.

Tools used: SQL Server 2005/2008, Quality Centre (test application), As400/Iseries, HSSN NextGeneration-Fannie Mae Reporting system.

HSSN- (HomeSaver Solutions Network): Reports loan-level data to Fannie Mae about their loans serviced by Bank of America that are delinquent and/or in loss mitigation workouts.

CRDE- Centralized Rules and Decision Engine.

Vendor Resource Management, Carrollton, TX April 2013 – October 2013

IT- Business Analyst- Contract

VRM Mortgage services deliver solutions for servicing, default and VA asset management through evictions and dispositions. The Vendor Management System’ is VRM’s proprietary tool used to manage vendor’s REO asset information and VA property assignments.

Amongst the tasks performed are:

Scheduled and lead JAD sessions with Business Units to gather requirements for BRD creation.

Creating wireframes and process flow.

Capturing all questions from development team and works with Business Units to provide answers and reports the gathered information back to development team.

Creating Project Plan.

QA and UAT testing to validate the new functionalities.

Preparing test scripts, test plan, execution and post-implementation support.

Tracked and managed defects.

Project Completions:

oVendor Scorecards

oImplementation of new VMS functionalities.

Bank of America, Plano Texas

June 2012 – January 2013

Business Process Analyst

Project involvement: Independent Foreclosure Review Remediation Fulfillment/PMO.

Assisted the team to build the Non Cash Remediation system by providing the data needed to fulfill all methods of remediation.

Remediation system components: Entitlements, User Management, Front End User Interfaces, Remediation Work Flow, Remediation Data base, Inbound and Outbound FTP Channels, Shared Drives used for Inbound Consumption and Out bound delivery of files and E mail delivery for defined notifications and exception handling.

Gathered and wrote Business requirements based on multi-generational project plans.

Wrote User Authentication and Functional Test cases through reviewing BRD and HLD.

Defined multiple business scenarios, contingency options.

Focused on common areas first for automation with manual work around.

Collected required data elements from BAU units.

Executed User Acceptance and Regression Testing. Tool used: HP Quality Center,version11.

Managing defects.

LPS Configuration Testing and Enhancement of LPSD on Non Cash based Remediation LPSD process for the Remediation of Credit Bureau Correction, Fee Waiver, Forced Placed Insurance, Improper Escrow, Deficiency Judgment, Loan Mod Adjustment and Service Right Transfer.

Capital One Financial, Plano, TX July 2011 - May 2012

Project Manager- Process Improvement Re Design Engineering-Loan Fulfillment.

Project Everest: Process Improvement Engineering-Loan Origination Fulfillment.

Oversaw the deployment of new mortgage products into mortgage operations.

Worked with LPS Empower Loan Origination application development team.

Responsible for managing and leading assigned process improvement projects within mortgage fulfillment areas.

Responsible for identifying and scoping business requirements and deliverables.

Responsible for creating goals, milestones and project plans. Identified documents and managed scope or deliverable change requests as required.

Created and maintained activity and status reports for internal customers, Coordinated daily tasks and assigned project resources.

Ensured the success of the project while remaining within the scoped time and budget.

Managed and helped to ensure client satisfaction in partnership with the internal team.

Properly notify the internal team of any risks, weaknesses or opportunities that could impact the success of the project, escalating to upper management as needed.

Plan for and controls quality by reviewing items before delivering to clients; work with internal teams on needed revisions/enhancements.

Coordinate and participate in periodic project and program reviews and strategy meetings.

Tools used: Microsoft Project 2007, Knowledge Link, Clarity, Power Point, Visio, and Excel

IT Business System Analyst, EVC Software Inc. Dallas, TX August 2010 - June 2011

Client: Prommis Solutions LLC, Atlanta, GA

Project Manager /Business Analyst- Process Automation Project

Prommis Solutions is a leading national provider of processing services to the real estate finance industry. Prommis provides technology-enabled services that support many aspects of the real estate lifecycle including default mortgage services.

Was responsible for project tracking and analysis. Conducted project meetings and scheduling. Managed project change control, developed the statement of work, project justification, plan, roles, responsibilities, and reporting structure. Was responsible for setting frequency and type of interactions with the steak holders and resolved any disputes.

Created and maintained required project documentation artifacts. Provided technical analytical support to project team members. Analyzed existing case management systems for enhancements needed to integrate with third party systems.

Responsible for gathering information, creating Business Requirements/Designing Specifications documents for LPS Desktop Integration Automation Project to process Bankruptcy Proof of Claim and Plan Review. Developed and coordinated detailed UAT & QA testing plan. Successfully completed CalWestern - LPS desktop, imaging and VendorScape integrations amongst others.

Brice, Vander Linden & Wernick, P.C. March 2009 - October 2010

& National Bankruptcy Services, Dallas, TX

IT Business Analyst

National Bankruptcy Services (NBS) provides administrative foreclosure, bankruptcy & loss mitigation services to the law firm of Brice, Vander Linden & Wernick, and P.C. for secured lenders in the real property and auto loan markets during the course of default.

Created and maintained CaseAware sequences, reports and custom fields.

Helped integrate CaseAware with multiple third party systems.

Performed UAT on CaseAware software implementation, upgrades and integration with document imaging and documet generation.

Performed analysis of all existing documents used by Loss Mitigation.

Created consolidated data model for the company. Recreation of legal documents in CW and helped in day to day FC CW Maintenance.

Created NBS loss mitigation Case ware user manual.

Worked with MSP/AS400 for loan modification and created extracts/ data loads for CaseAware Application.

Create process flow for business needs.

Worked with KMCIS for bug resolution.

Worked with doc imaging, doc gen apps.

Countrywide Financials, (Bank of America) Richardson, TX February 2008 - March-2009

Mortgage Loan Modification Analyst III

Worked with Countrywide borrowers and private investors to pursue foreclosure prevention solutions. Analyzed potential and delinquent accounts for the possibility of deferments, repayment plans, Loan modification, short sales, and Special forbearance plan for the accounts and process the plan accordingly.

Conducted training for the team to utilize all loss mitigation tools for delinquency control.

Regularly interfaces with other financial institutions, Investors, Attorneys and borrowers. Responsible for handling highly complex workout cases such as, Foreclosure and Bankruptcy related properties. Used Countrywide systems that included AS400, Home Base, Home Saver, Loan Modification Analysis Calculator.

Experian Credit Bureau, Allen, Texas 2003 - 2007

IT Business Implementation Analyst

Conducted System Testing and troubleshooting using TRANSACT software system engine (a client server solution software, designed to collect and process information in order to derive credit decision) to ensure the data returns accurately from 3 major Consumer Bureaus to the Clients. Identified, researched objectives, conducted analysis, summarized results, presented reports on findings and made recommendations based upon findings. Responsible to analyze and generate reports for failed Test Cases.

Tools used: Mercury Test Director. Transact, Seibel, SQL Database.

Reviewed 3 Credit Bureaus Technical Release Guides and functional specifications to compare and update any internal change that benefits the company.

Analyzing 3 Credit Bureau data, technical release and acted upon the changes.

Actively involved setting up employee’s personal sub codes and password to access company’s test database. Created installation process document on Pinion software to user’s system.

Prepared training documents on investigation scenarios and process of Trouble Shooting and analysis.

Played a major role on developing and maintaining database on Clients Accounts and their services.

Was involved in various activities of the projects like information gathering for business requirements, analyzing the information gathered, documenting the functional or business requirements. Wrote test plans and test cases of the business process or application.

Excel Communications Inc. Carrolton, Texas

1999 - 2001

Network Traffic Analyst

Analyzed and created report on the routing of Excel’s Network Traffic and carrier ID codes. Ran and compiled provisioning reports to place request for test calls with the LEC. Identified CDR to utilized database interface.

Performed pre- and post-test of the EOS and TANDEMS to optimize the LATA.

Identified End Offices that did not migrate to Excel’s Network by viewing CDR database and LERG VIEW.

Compiled traffic drops and increased reports (including CIC reports) using SQL queries. Worked with CYTRIX application to view and analyze the Network’s CDRs in detail.

Created EOT process documents for the group benefit. Performed daily CDR File Transfer Process (FTP) through Telnet using UNIX commands. Collected CDR files from backup directories into daily directories. Recorded daily AMA sequence range into complete XLS files. Zipped and archived files into the DAT tapes.

Tools used: PL/SQL, ORACLE, CYTRIX, ACCESS, EXCEL, UNIX, MS Outlook

EDS (Electronic Data System), Plano, Texas 1996 - 1999

IT Business Analyst

I was responsible for charge back client billing. Provided support for the maintenance, development, and enhancement of business solutions using Information Technology based on the Client’s need. Setting up the billing for Infrastructure Service Request (ISR) activities for EDS*LANS, PDS, and EDS*LINK.

Added the Connection Ids to LMS and CCI to provide accurate and timely billing for internal clients.

Enhanced and documented billing process.

Provided customer service and support on EDS Consistent Office Environment (COE) software, hardware, and desktop services. Performed online debits and credit adjustment to the IBS systems. Maintained EDS*LANS Time and Material charges.

Anticipated, researched, identified and developed solutions to customer’s billing related questions and issues. Interacted with other support groups toward the understanding of the customer’s business.

EDUCATION AND CERTIFICATIONS

B.A. Sociology /Hons graduate, University of Chittagong, Bangladesh

Grad studies at East Texas State University (Studied 1 year -did not graduate)

Collin County Community College, Plano TX (Course completed on Computer Technology, CCNA (Cisco), Data Base (Access, Sql, Oracle 11g and ‘C’ Programming Language)

Portsmouth College of Technology- Portsmouth, UK (Associate - IT Hotel Management and Tourism)

Certifications and Professional Training

Certified Scrum Master

General Networking (certified)

HP Quality Center,version11

Databases: ORACLE 11g, SQL 7.0 and SQL server 2000 (Couse completed)

Software: MS Office, Vantive, TSO/ISPF, Test Director, Siebel ACP, Microsoft Visual Studio

Software Testing, Execution, Defect Submission. Troubleshooting and Analysis

Operating Systems: Windows Server

Technical Training: Computer Support A+ and CCNA

Mortgage Loan Officer Training 2007 ( Champion School of Real Estate)

Attended seminars and courses on Team Building, Personal Management and Administration, Professional Selling, Leadership Counseling, Software Life Cycles, Transact V4 and V5, A Guide to VPN Technical and Business Issues.

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