ELSAYED MOHAMED

RESTAURANT MANAG ER

A B O U T M E

Dedicated and customer-focused Assistant Manager with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in training, team development, and delivering excellence. W O R K E X P E R I E N C E

Restaurant & Catering Manager–Pre Opening, National Corporation for Tourism and Hotels, Abu Dhabi. United Arab Emirates

Nov 2019 – Up to date

• In collaboration with supervisors, lead a team of 28 employees with education about changes in the menu and production of food items.

• Trained employees and introduced development programs to work more efficiently which resulted in increasing productivity.

• Supervised the hiring and training of new private dining staff and monitored their development.

• Responsible for managing inventory and ordering supplies and achieved 3.2% reduction in costs.

• Assessed the need for customer service at different areas of the store and deployed teams of employees accordingly.

• Handled customer complaint referrals from the customer service department, resolving serious complaints and issues to achieve continued customer loyalty.

• Ensured quality standards were maintained during preparation and serving of meals.

• Planned weekly menus and made arrangements for special events. All Day Dining & In Room Dining Manager-Pre Opening, RoyalM Hotels&Resorts, Abu Dhabi

Sep 2018 - Oct 2019

• Managed restaurant operations in terms of staffing and scheduling functions.

• Greeted guests and make arrangements to seat them.

• Interviewed, hired and trained personnel to work in a restaurant environment.

• Ensured smooth coordination between the back-end and the front-end activities.

• Booked entertainment that included music and comedy promoted and executed events that successfully increased sales.

• Led a marketing campaign to solicit new business and succeeding by meeting set goals effectively.

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C O N T A C T S

+971-**-***-****

admrxk@r.postjobfree.com

Abu Dhabi, United Arab Emirates

S K I L L S

Customer Service

Liquor, wine and food service

Computer proficiency

Cultural competency

Customer Satisfaction

Professional demeanor

Expense Control

Creative Problem Solving

E D U C A T I O N

Bachelor, Higher Technical

Commercial Institute, Cairo-

Egypt

2008

Major in Subject Hospitality

management and catering

technology.

L A N G U A G E S

Arabic: Native Language

English: Fluent

Italian

Restaurant Fine Dining Manager Italian Cuisine-Pre Opening, Qatar Airways, Doha. Qatar

Sep 2016 - Aug 2018

Directed activities for a food and beverage service. Ensured that food was prepared with correct recipe, portion sizes, presentation. Resolved customer complaints regarding food quality, service, and facilities. Coordinated cooking personnel and work assignments. Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. Checked delivery contents for quality, quantity, accuracy. Restaurant Fine Dining Assistant Manager Mediterranean Cuisine-Pre Opening, Jumeirah Messilah Beach&Spa, Kuwait.

Sep 2014 - Sep 2016

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the back and front of house. Optimized profits by controlling food, beverage, and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Counseled and disciplined staff when necessary.

All Day Dining & In Room Dining Manager- Movenpick Hotels&Resorts, Cairo. Egypt.

May 2013 - July 2014

All Day Dining & In Room Dining Assistant Manager- Intercontinental Hotels Group IHG, Cairo. Egypt.

Aug 2012 - April 2013

All Day Dining & Lounge bar Assistant Manager- Hyatt Regency International Hotels, Cairo. Egypt.

March 2009 - Aug 2012

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COMPUTER

SKILLS

• Microsoft word, outlook,

PowerPoint, excel.

• Experience in multiple

hospitality software’s such

as CRM,OPERA,FMC,OASYS,

ORACLE,ADACO&BridgeStre

et…

ACHIEVEMENTS

Leader of the quarter by

Jumeirah Hotels Group- 2015.

1st Step to Leadership by

Jumeirah Hotels Group-

February, 2016.

Be the Difference by

JMB- October, 2014

Problem Solving

Techniques by JMB-

January, 2016

Using Lobster Ink by JMB-

2014.

By my guest by IHG Hotel

Group- 2012.

CERTIFICATIONS

• Essential Food Safety

Training Certificate – EFST

Program by Abu Dhabi food

control Authority.

• Boecker Endorsed

Certificate – Food Safety

Course and Examination

Level-2

• HACP Level-3 Cerified by Abu

Dhabi Municipality.

PERSONAL DETAILS

Date of birth

10/11/1985

Nationality

Egyptian

Marital status

Married

Valid-UAE Driving License

& Vehicle

References

Upon request

Contact this candidate