DALE GRDNIC

**** ******** **., ******, ** *****, C: 412-***-****, H: E: 724-***-**** admrxa@r.postjobfree.com

COMMUNICATIONS, WRITER, EDITOR, PROOFREADER

Accomplished media professional with 40-plus years of communications experience that includes editing, features and technical writing and reporting on a wide range of topics for websites, newspapers and magazines with extensive knowledge of style guidelines.

PROFESSIONAL EXPERIENCE

Eligibility Rep (Rare Disease)

Accredo Specialty Pharmacy (Cigna), Warrendale, PA 10-5-2020 to present

Implement and maintain benefit eligibility for clients who need expensive medications and therapies for rare diseases. Interact with partners, external clients and vendors to resolve eligibility issues for patients and to ensure their data is installed in an accurate and timely manner.

Care Connect Elite Agent

Allegheny Health Network, Pittsburgh, PA 5-29-2018 to 1-22-2020

Provided customer service at Call Center, scheduled appointments for AHN providers, designed, wrote and produced monthly company newsletter, along with various staff communications, such as a feature on Martin Luther King for MLK Day and individual stories for Black History Month. I also have had rookie agents listen to my calls for training purposes and have worked with the Care Committee to plan site-wide events.

Sales Associate and Cashier

Walmart, Inc., Economy, PA 10-16-2016 to 5-25-2018

Provided customer service and handled freight in Sporting Goods, Lawn and Garden and Hardware departments, along with work as a full-time Cashier in the final year.

Internal Communications Assistant

Beaver Valley Nuclear Power Station, Shippingport, PA 9-28-2015 to 4-1-2016

Technical features writer, editor and photographer for plant’s six-day newsletter during the refueling outage, Sept. 28 to Nov. 2, 2015, along with a weekly corporate newsletter called Generation Online. Originated, designed and produced a four-page safety newsletter every two months. Developed and released Site Communications and monitored Management, Communications, Human Performance and Safety meetings; Primary Communications rep for Safety Top-10 Subcommittee. Worked closely with Site Management and the Senior Communications Representative for this contract position.

Freelance Writer and Editor

Pittsburgh, Pa. 6-1994 to 9-2015

• Author: Pittsburgh Steelers Glory Days, 206-page hardback book.

• Author: Pittsburgh Steelers Tales from the Sideline, 248-page hardback book.

• Backup writer: Associated Press, Steelers, Pitt football, basketball coverage.

• Publisher, writer, editor, photographer: Pitt websites -- Panther247.com and PantherDigest.com.

• Beat writer: Steelers 2005, 2008 and 2010 Super Bowl runs; Worked seven AFC championships, one college bowl game, 10 Penguins NHL playoff runs, 1994-2004.

Modular, Sales Associate and Cashier

Walmart, Inc., Economy, PA 4-2014 to 9-2015

Assembled and reworked displays to improve product placement. Began as a Sales Associate in Sporting Goods when the store debuted. Also was an overnight Cashier.

Copy Editor

Edison Learning Center, Pittsburgh, PA 2-2012 to 8-2012

Developed middle and high school online and hard copy projects with English, social studies, math and science workbooks, instructors' guides and assessments under intense deadline conditions during this fixed-term position.

Advertising-Marketing Director and Staff Writer-Editor

Blue White Illustrated, State College, PA 5-1992 to 5-1994

• Provided game coverage and features for all 31 Penn State athletic teams.

• Sold and designed ads for the biweekly magazine.

• Directed increase in sales nearly 40 percent.

• Guided circulation through a steady improvement.

• Covered Penn State in NCAA and conference championships and two bowl games.

Sports Editor

Keystone Gazette, Bellefonte, PA 7-1991 to 4-1992

• Features writer, reporter and copy editor for the weekly newspaper.

• Directed small, part-time staff.

• Reported on all Penn State and Centre County high school athletics.

Sports Writer

Centre Daily Times, State College, PA 7-1984 to 6-1991

• Wrote daily game and feature stories.

• Reported on all Penn State and area high school sports during the regular season and in conference, league, state and all postseason events.

• Handled incoming calls and edited copy on nightly sports desk for daily newspaper.

• Provided extensive coverage when Penn State joined the Big Ten Conference.

CUSTOMER SERVICE HONORS

Walmart:

Two awards for customer appreciation, dedication to service.

Management award for excellence as a Cashier.

AHN:

Praise from AHN’s Manager of Patient Experience, Darla Brown, to Call Center management for how well I handled a disgruntled patient who wished to file a complaint about a provider.

A handful of personal kudos from patients who relayed their praise to a Supervisor.

ACHIEVEMENTS

First Place, sports feature, Keystone Press Award

First Place, sports feature, Pennsylvania Newspaper Publishers' Association and Pennsylvania Society of Newspaper Editors

Fifth Place, enterprise reporting, sports series, AP Sports Editors of America

PROFICIENCIES

Associated Press Style Guide and The Chicago Manual of Style

Microsoft Word, Outlook, PowerPoint, Publisher and Adobe Acrobat

WordPress, Office Outlook, Office Excel, Google Docs, Chrome and Internet Explorer

Extensive Macintosh work, QuarkXPress

EDUCATION

• Master of Arts, Journalism, Public Relations, Penn State, University Park, PA; Classwork completed 1986

• Bachelor of Arts, Speech Comm., Broadcasting, Penn State, University Park, PA; Graduated 1981

• Academic Studies, Freedom Area High School, Freedom, PA; Graduated 1977

REFERENCES

Kristal Slie

Call Center Team Lead

Allegheny Health Network

4 Allegheny Center, Second Floor

East Commons Professional Building

Pittsburgh, Pa. 15212

C: 724-***-****

admrxa@r.postjobfree.com

John McPherson

Senior Communications Representative

FirstEnergy Service Company

765 South Main Street

Akron, OH 44308

C: 412-***-****

admrxa@r.postjobfree.com

E.J. Borghetti

Executive Associate Athletic Director for Media Relations

The University of Pittsburgh

P.O. Box 7436

Pittsburgh, PA 15213

O: 412-***-****

C: 412-***-****

admrxa@r.postjobfree.com

Mark Brennan

Publisher and Editor

FightOnState.Com

State College, Pa. 16801

C: 814-***-****

admrxa@r.postjobfree.com

Will Graves

AP Sports Editor

Pittsburgh, Pa. 15222

C: 412-***-****

admrxa@r.postjobfree.com

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