Steven P. Sheronas, MBA

*** ******** ***, ************, ** 19460

Cell: 610-***-**** https://www.linkedin.com/in/stevensheronas E-mail: admrro@r.postjobfree.com

Risk Management, Process Engineering & Consulting Executive

Expert in Operational Risk, Compliance & Policy Governance.Visionary and adaptable leader with more than 30 years of progressive achievements leading FORTUNE 50 global financial services organizations and functionally diverse teams through all phases of business growth. Proven track record in the delivery of complex business initiatives by leveraging an MBA, broad risk experience, shrewd negotiating, strategic enterprise collaboration, diplomacy, technology/data management expertise and people development passion.

PROFESSIONAL EXPERIENCE

Wells Fargo & Co, Wilmington, DE 2016 to present

HEAD OF RISK OPERATIONS – Human Resources 2019 to present

Oversees a team responsible for the development, implementation and oversight of programs that support effective risk and compliance management in the first line of defense. Supports HR business leader adherence to the established risk framework and ongoing supervision of business controls. Accountable for the development and mentoring of a high performing team responsible for front line risk execution, program governance and policy compliance. Collaborate with Control team and process owners for risk & control self-assessments. Identifies control failures, facilitates risk and compliance remediation, leads internal and external audits and regulatory exams, and monitors the of first line of defense in an effort to minimize risk exposures and strengthen the overall control environment.

Led enterprise effort to address and resolve regulatory concerns related to Conflicts of interest. Drafted new enterprise policy and created an enterprise process with a technology support platform & customized training and communication material to ensure proper governance.

Established & grew a Risk Operations team from nothing to a team of over 60 highly effective professionals in under a year. Then transformed that team to a more efficient & nimble design that is both cost effective and more sustainable over time.

Led the Risk Operations workstream for our COVID taskforce for Response, Recovery and Return to Work planning. Represented HR in Cross-Discipline Decision forum to disposition expedited risk acceptances, policy exceptions and other urgent task force requests.

Primary resource accountable for driving HR work to meet deliverables related to front line action plan to address commitments to regulators for Consent Order & MRA issues.

HEAD OF CROSS-GROUP THIRD PARTY RISK – Corporate Risk 2016 to 2019

Led an enterprise team of risk professionals whose responsibilities are a hybrid of independent risk oversight combined with front-line execution of Operational and Third Party risks across several product lines and functions within Wells Fargo. Drove the creation, implementation and effective management of Operational & Third Party risk strategies, direction and thought leadership. Identified, escalated and remediated operational risk issues that had enterprise or cross-business impacts. Communicate with executive leaders and risk forums regarding significant operational risk exposure, remediation and acceptance.

Provided program-level recommendation for multiple initiatives to solve for process inefficiencies, resource redundancy and platform functionality issues (Corporate third party risk, Supply Chain COE, Enterprise Credit Reporting Agency management)

Point person for escalation & resolution of high-priority security breach incidents, control issues and regulatory/audit findings

Organized informal task force of Operational Risk & Control leaders to address and escalate risks that span LOBs or functions

Identified and managed the remediation of cross-LOB risk issues within the Operational Risk system of Record (SHRP)

Key member of Strategic Third Party Leadership forum, Credit Bureau Steering committee and Attribute Council.

Ensured evolving Third Party Risk policy requirements met for all key Credit Risk third parties and related engagements

JPMorgan Chase, Wilmington, DE 2002 to 2015

EXECUTIVE DIRECTOR, New Business Initiative Approval (NBIA) – Risk, Oversight & Control, 2014 to 2015

Drove executive engagement and the quality, consistency and efficiency of internal operational risk-assessments for new or changed products or services. Served as program lead for auto & student lending, domestic & Canadian card services, global commercial card and mortgage bank product lines. Represent Consumer and Community Banking (CCB) in Global steering committee, where policy and process changes are introduced, discussed and approved.

Created, presented and secured approval of corporate cross-Line of Business (LOB) engagement model and supporting framework for new business initiatives with impact spanning consumer and wholesale product lines.

Implemented new digital NBIA program and enterprise social media policy and governance structure.

Optimized process and implemented best practices for broadly diverse product teams. Efforts reduced post-implementation issues to 0% for over 50% of the total new initiative volume for CCB.

EXECUTIVE DIRECTOR, Third Party Supplier/Vendor Governance – Risk, Oversight & Control 2012 to 2014

Led the transformation and future evolution of the third party supplier oversight program office and associated operational & third party risk platforms ensuring high quality and consistency of execution across the firm and all product lines/processes. Ensured all risks and benefits of engaging third party suppliers were thoroughly vetted prior to moving forward with engagement. Provided thought leadership and tactical guidance for design and implementation of multidisciplinary vendor risk assessments. Directed/participated in on-site reviews for highest risk third party suppliers. Identified, evaluated and resolved business, operational or regulatory issues.

Led cross-functional enterprise risk assessment and enhanced on-site due diligence of a strategic third party supplier to address concerns noted in OCC notification. Uncovered 107 high risk enterprise and business-level issues that led to the adoption of significant program enhancements by corporate Third Party Oversight (TPO) for critical third party suppliers.

Led effort to define and document an enhanced & comprehensive enterprise operational risk assessment process for critical third party suppliers adopted by corporate Third Party Oversight program formally as SWAT Assessments.

Directed phases 1 and 2 of third party supplier optimization initiative for Card, Merchant & Auto (CMA) lines of business. Identified 786 (>50%) vendors eligible for disengagement based on optimization assessment.

Managed proposal, submission, review and approval process for CMA LOBs “Alternate Process” TPO exceptions that covered over 1,500 vendors.

Led evaluation and initial review of CCB TPO program issues that fed back into corporate program status and update of OCC Matters Requiring Attention (MRA) to regulators during closure process.

EXECUTIVE DIRECTOR, Third Party Supplier/Vendor and External Data Strategy, 2009 to 2012

Functioned as thought leader behind developing and directing strategy for integrated data solutions across multiple departments, functions and lines of business. Oversaw team in writing data/vendor evaluation plans and negotiating implementation and performance analysis to meet internal clients’ marketing, risk or operational objectives. Maintained strong relationships with third party suppliers, regulatory agencies and diverse internal client base.

Represented JPMC on TransUnion's Banking Advisory Board that drove product & service development.

Re-negotiated contract with exclusive third party provider of high-value risk decision data. Attained 30% reduction in pricing that netted annual cost savings exceeding $1.3M.

Drove enterprise project that eliminated 40% of “Give to Get” relationships. Assessed the cost/benefit of third party relationships requiring JPMC to furnish customer data in exchange for their consortium product/service.

Created innovative data production process to obtain and provide granular loan applicant tax return information from external providers.

Delivered centralized income, asset and employment database for the new cross-LOB segmentation scheme.

EXECUTIVE DIRECTOR, Strategic Third Party Supplier/Vendor Risk Data Solutions, 2002 to 2009

Established and ran a firm wide Center of Excellence that served as Operational Risk & relationship leader and process owner for all strategic credit data, analytics and technology third party suppliers across JPMC. Continually drove down cost & time to market while increasing profitability, productivity and operational consistency through process and platform innovation and contract negotiation. Served as compliance and legal subject matter expert for FCRA-related issues. Facilitated development and application of consulting, strategic planning, data, database, technology platforms, production processes, project management, vendor management and negotiation skills within the team.

Drove the identification, management and remediation of all Operational & third party risks related to vendors under our purview. Internal clients included Chief Risk Officers for all consumer product lines of business.

Responsible for annual spend for key risk and technology vendors of approx $500M and oversaw the operational activities that delivered annualized aggregate P&L benefit of $138M from revenue generation, loss avoidance and expense reduction.

Led merger contract evaluation and renegotiation of data, products and services across all consumer product lines. Realized initial cost reduction of $14.1M across top three expense categories and delivered an additional $32.1M savings in the first year.

Led the RFP and directed the complete systems replacement of our instant credit platform within the retail branch network, leveraging leading-edge technology and a variety of data sources.

Represented JPMC on Experian, Equifax and Dun & Bradstreet industry advisory committee/executive board.

SPS Enterprises 2001 to 2002

PRINCIPAL

Provided strategic, product and operational consulting services to e-commerce, financial services, marketing, data and research and online technology industries.

Digitas, New York City, NY 1999 to 2001

GLOBAL DIRECTOR, Channel Logistics, 2000 to 2001

VICE PRESIDENT, Database Marketing Services, 1999 to 2000

Recruited initially to establish and lead database marketing strategies practice. Promoted to chart course for online direct marketing using traditional database marketing techniques.

American Express Company, New York City, NY 1998 to 1999

VICE PRESIDENT, External Acquisition / Relationship Management

Reengineered relationship management organization and all associated operational external acquisition business processes, managed strategic initiatives and drafted/evaluated RFPs and third party suppliers for new prospecting platform/database.

MBNA America, Wilmington, DE 1991 to 1998

ASSISTANT VICE PRESIDENT, Database Marketing & Development, 1995 to 1998

Managed design, implementation and ongoing upkeep of marketing data warehouse; vendor selection, negotiation and relationship management; external data and credit bureau information overlays and server hardware acquisition and capacity planning. Controlled operational budgets of $1.1M in capital and $7.2M in expenses.

EARLIER MBNA EXPERIENCE: Automation Manager/ DB, 1994 to 1995; Division Analyst/Marketing Administrator, 1992 to 1994; Marketing Analyst, 1991 to 1992

EDUCATION

M.B.A. MANAGEMENT, Eastern University, St. Davids, PA 1998

B.A. GENERAL LIBERAL ARTS, Villanova University, Villanova, PA 1989

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