DAVID J. PROST

**** *** **** **.

St. Charles, MO 63303

314-***-**** Cell

admrma@r.postjobfree.com

EXPERIENCE

Jim Butler Maserati & Alfa Romeo, 3050 S. Hanley Rd. Maplewood Mo. 63143 Director of operations.

Nov 2019-Present

Duties include creating valuable processes and guidelines that assist service & parts in focusing on maximizing Gross Profit potential. Working with the advisors on customer service handling skills and sales training. Creating a training schedule for the staff, handling warranty claims for both lines and balancing the warranty schedule. Writing service, Increasing CSI for both car lines. 68.7% GP growth in 2020 over 2019 in service and 13% growth in Parts. Handling customer concerns and requests.

Dealer-FX, 80 Tiverton Ct. Markham ON L3R0G4 Canada

Training and Process Consultant for Automotive Software

Sept 2018 - Present

Train service and parts staff on appointment, write up, and multi point inspection software. Assist in gaining gross profits and bringing another dimension of technology to the customer.

Royal Gate Dodge/Chrysler/Jeep/Ram, 15502 Manchester Rd. Ellisville, MO. 63011

Service Manager

June 2016-August 2018

Perform duties which include customer service, control department expenses and advertising, handle customer concerns, scheduling, warranty, payroll and bonuses. In charge of maintaining CSI and customer retention. Focus on gross potential for the overall department and service advisor goals. Implemented the Wi-Advisor and appointment ledger program and also converted from a central dispatch system to a team atmosphere in service. Responsible for a $700.000.00 annual parts and labor warranty increase with FCA.

Lou Fusz Chrysler/Jeep/Dodge/Ram, 3480 Hwy. K, O'Fallon, MO 63368 Service Manager

October 2014 - June 2016

Perform duties which include customer service, control expenses and advertising, handle customer concerns, write and sell service, scheduling, warranty, manage payroll and bonuses, in charge of maintaining CSI and customer retention. Implement Wi-Advisor and appointment ledger program.

Energy Petroleum, 2130 Kienlen Ave. St. Louis, MO 63121 Sales Representative (Heavy Duty Industry)

November 2012 – October 2014

Perform duties which include sales of bulk lubes, fuel and package goods to large construction companies, concrete plants, fleet trucking, transport trucking, railroads, and automotive.

Required to do shop and plant assessments, and put together proposals showing quality and savings.

Mid Rivers Chrysler Jeep Dodge, 4951 Veterans Memorial Parkway, St. Peters, MO 63376

Service Manager

December 2004 – November 2012

Perform duties which include customer service, control expenses and advertising, handle customer concerns, write and sell service, scheduling, warranty, manage payroll and bonuses, in charge of maintaining CSI and customer retention.

Awarded Service Manager of the Year in 2006 for the Midwest Business Center and Top Three in the Nation, for all Chrysler Jeep Dealers.

Royal Gate Dodge, 15502 Manchester Road, Ellisville, MO 63011

August 1994 – December 2004

Service Manager

Performed all Service Manager Duties for the last two years with Royal Gate Dodge.

Service Advisor

Performed all Advisor duties and led the department in sales for the first 8 years.

Team Work Rehab, #1 Westbury Square, St. Charles, MO 63301

Work Room Supervisor

November 1993 – August 1994

Supervise patients through exercise and fitness programs.

Stivers Lincoln Mercury, 15677 Manchester Road, Ellisville, MO

Automotive Technician and Service Writer

January 1990 – November 1993

Bob Downes Chrysler Plymouth, 4080 Mexico Road, St. Peters, MO 63376

Service Advisor, Writer, Dispatcher, and Night Manager

April 1989 – January 1990

Performed all writer duties and warranty.

Accent Lincoln Mercury, 9700 Manchester Road, Rock Hill, MO

Automotive Technician

June 1988 – November 1988

Glendale Chrysler Plymouth, Manchester Road, St. Louis, MO

Automotive Technician

November 1983 – June 1988

EDUCATION

1984 - 1986 Ranken Technical School - St. Louis, MO

1980 - 1982 Lewis and Clark Technical School - St. Charles, MO

1981 Graduated St. Charles West High S chool - St. Charles, MO

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