MRS TOSHI MOHABE

Lashkaribag, near nagsen Email: admrk0@r.postjobfree.com

Buddha vihar, Nagpur – 440017 Phone no: 098******** (What’s Up Calling)

Maharashtra, India

Objective: Highly energetic professional with 11+ years of experience in hospitality industry holding Resort Manager, Housekeeping Executive, senior F&B supervisor, F&B captain and assistant positions. Enthusiastic and fervent in providing guest service and exceeding organizational goals. Seeking challenging position suitable to my experience which will extensively utilize my ability to manage people and process, Creative, analytical, problem solver with excellent communication skills having ability to maximize profits and motivate staff

Experience:

The Machan (Lonavala)

Post: Executive Assistant Manager

12 September to Till Date

Front Office

Maximizing guest satisfaction and training the team to give the best possible service.

Working closely with other departments in the hotel and communicating clearly.

Managing all fire and health and safety in line with the hotel’s procedures.

Conducting guest satisfaction questionnaires and reporting the feedback.

Conduct daily nature's trail

Daily report maintaining.

Housekeeping

Manage the day-to-day activities of the housekeeping department.

Plan, schedule, and organize work to ensure proper coverage.

Communicate and enforce policies and procedures.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Develop and implement procedures for managing quality of housekeeping and laundry services.

Control expenses within all areas of housekeeping.

Tuli Veer Bagh Resort, Bandra, Nagpur 9th September 2013 to 10 September 2017

Resort Manager

Responsible to develop and manage the pre-opening and opening phase for business.

Responsible for opening all facilities including 15 cottages, 8 tent, restaurant and a banqueting area with the capacity of around 200 people.

Implementing various policies and standard in order to ensure smooth opening of the Resort.

Understanding the priorities of the owner pertaining to the operations keeping in mind the Brand of the Resort.

Taking part in the recruitment process to ensure proper staff is recruited.

Provide pre-opening support and post-opening reviews for operations units.

(Pre-opening)

Responsible to develop and manage the pre-opening and opening phase for business.

Responsible for opening all facilities including 15 cottages, 8 tent, restaurant and a banqueting area with the capacity of around 200 people.

Implementing various policies and standard in order to ensure smooth opening of the Resort. .

Taking part in the recruitment process to ensure proper staff is recruited.

Provide pre-opening support and post-opening schedule for operations units.

3 January 2013 to 29 August 2013 The Riverwood Forest Retreat Resort Pench

Assistant Resort Manager

Responsible for the proper, efficient and profitable functioning of the Day to Day operations of the Resort

Clarify duties and responsibilities of departments and ensure that work flows are in a logical and good order.

Ensure that the Resort is clean and well maintained throughout

Ensure proper staffing levels

Ensure that hot el standards, policies and procedures are understood and followed

Control and analyze departmental costs to ensure performance is within budget

Oversees hiring, performance appraisals, counseling, coaching, training, disciplinary action, etc, for respective department.

Attend/Lead daily morning briefings and any other meetings as scheduled

Develops annual priorities and operating plan and supports the hotel's long term strategy.

Lead, motivate, and engage at all levels

Work on special projects as assigned by the Director or Resort Head

Responsible for other administrative tasks like facilitation of payroll, reports inventory and budget.

Handling Guest queries /comments to ensure customer satisfaction and delight.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

July 15th 2011 to 30 December 2012 Tuli Tiger Corridor Pench Resort Seoni (MP)

Executive Housekeeper

Manage the day-to-day activities of the housekeeping department.

Plan, schedule, and organize work to ensure proper coverage.

Communicate and enforce policies and procedures.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Develop and implement procedures for managing quality of housekeeping and laundry services.

Control expenses within all areas of housekeeping.

Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

Conduct pre-shift meeting and review all information pertinent to the day's activities.

Establish par levels for supplies and equipment.

Replenish shortages and other business supplies for daily business.

Promote teamwork and quality service through daily communication and coordination with other departments.

Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.

Control inventories and costs of cleaning supplies, consumables and housekeeping equipment and

machinery.

15th February 2010 10th April 2011 Park Plaza Westminster Bridge London

Meeting and Event Supervisor

Understand menu content, any menu changes and promotional activities

To ensure service area clean and tidy and well prepared

Responsible for Still room

Be able to answer guest queries in a polite and helpful manner

Maintaining stock report monthly and order stock as per requirement

Responsible for quality control.

Accountable for every logistical elements of event, food and beverages, room set-ups, audio visuals, entertainment.

Supported the manager in overseeing the different functions of the food and beverage areas.

Managed and oversaw the schedule and training of staff and crew of the department.

Assured and obtained the success of all banquet events.

Maintained and obtained profitable operations and high quality products and service levels.

November 2009 to January 2011 Days Hotel Hounslow London

Head Housekeeper

To provide consistently high operating standards are delivered in every area.

Responsible for departmental objectives, policies and procedures, including Health & Safety and security.

Inspect all fixtures, fittings and appliances to check they are of the required standard and report to maintain for any actions to be taken.

Set budgets, inventories and effective cost controls.

Maintain good working relationships with all other department in the hotel.

To ensure appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.

Dealing with suppliers and contractors, among others.

1st July 2009 to 5th November 2009 Days hotel Hounslow London

Housekeeping Supervisor

Allocating work duties to Team Members.

Reporting and follow up on any maintenance defects or other issues.

Checking public area, clock room and corridors.

Responsible for training room attendants and other Team Members.

To providing excellent guest service, including VIP and other special requirements needs by management.

Maintaining deep cleaning and any other projects

Carrying out routine inspections of all check out rooms and spot checks of all occupied room.

Food and Beverage Associate

March 1st, 2008 to 25th June 2009 Hilton Brighton, Metropole, UK.

Responsible for the conference and banqueting halls for breakfast events and occasion dinners.

Trained at the Windsor specialty restaurant at Hilton, Brighton

Competent with Silver service, American type of service and wine waiting

Public Relations Assistant

August 29th 2005 to Nov 20th 2007, Orange City Hospital, Nagpur, India (ISO certified)

Responsible for room reservations, executive health checkups, customer feedbacks and customer query handling systems.

Played an important role of interaction between management and employee relations.

Up looking for hygiene and sanitation.

Sales Associate

15thSeptember 2003 to 25th February Piramyd Mega Store Nagpur India

Responsible for customer services by acknowledging the customer, identifying needs, assisting with purchasing decision.

Maintain merchandise presentation, stocking and rotating merchandise cleaning and organizing product display.

Receives and stock merchandise/ supplies from distribution center.

Locate merchandise, resolving customer issues and concerns, and promoting products and services.

Maintain safe shopping environment.

Industrial Trainee

May 25th, 2002 to July 15th, 2002 Quality Inn Regency, Nashik, India

Trained at the coffee shop, banquets and room service

Responsible for buffet setup and special event set ups

Basic training in Housekeeping Department.

Industrial Trainee

May 28th, 2001 to July 21th, 2001 Sterling Holiday Resorts (India) Ltd.

Trained for Food and Beverage service in coffee shop and Gulmohar specialty restaurant

Trained at reception, reservations and concierge services at the hotel.

Basic training in Housekeeping Department.

Education

February 25th, 2008- August 08th, 2008 Highgate Academy for Professional Development, UK

Post-Graduation in Food and Beverage Management

BTEC Adult Literacy English certification

Food and Safety Certification by Royal Institute of Health and Safety, Wales, UK

August 01st, 2000- July 10th, 2003 Government Institute of Hotel Management and Catering Technology, Nagpur (India)

Diploma in Hotel Management and Catering Technology.

Strength:

Good supervisory skills and delegation skills

Flexibility to respond quickly and positively to range of work situations

An interest in developing others to be part of a winning team

Has fair knowledge of Computers & comfortable with Microsoft Office

Other Achievements:

Served large banqueting dinners to professional companies, International conference and British royal family, as well as being part of the opening team of the largest, new build hotel in central London.

Certificate from Education minister Mr. Dilip walse Patil for the excellent service provide during stay at Nagpur for winter session in 2002.

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