Objective:

To work in a challenging position where I can utilize my organizational, personal, training and

communication skills as well as my experience in customer service, management and sales to help the

organization reach its goals in alignment with the strategic plan.

Work Experience:

Sales Representative- Ashley Furniture Homestore 2015- Present

nMotivated sales representative achieving Million dollar producer 2016-2020

nRanked in top 3 total annual sales 2015-present

nBuild and maintain relationships with clients to increase repeat business

nProvide customer support from sales point through delivery

nDevelop and implement marketing and advertising plan through social media, videos, calls and referrals

nIdentify and clearly communicate customer financing options

Client Service Manager- CatamaranRx 2006-2015

nResponsible for conducting plan set-ups for all my clients (Total 24 clients; 85,000 lives); plan set-ups include co-pay updates, formulary updates, benefit changes, entering prior authorization data, processing financial and billing report requests, and cost and reporting of RDS (Retiree Drug Subsidy) requests for Medicare.

nProvide customer support to a broad range of clientele including Commercial, TPA, Worker’s Compensation, and Union; currently specialize in Union accounts.

nResponsible for effectively analyzing clients’ needs, troubleshooting and correcting issues and providing clients with the most cost-effective solutions.

nServe as a liaison for client needs with internal partners.

Regional Support Analyst- United Healthcare 2001- 2006

nServed as problem-solver of escalated claim issues for the Southeast Region (7 States).

nProvided customer support including taking provider calls, providing fee schedule and contract information, and routing issues to network management and internal business partners for resolution.

nConducted customer correspondence with clients by generating and distributing letters to health care providers

nEducated providers with contractual abuse awareness.

Sales Representative- Landers Chrysler, Dodge, Jeep 1996- 2001

nCustomer Service and Sales. Ranked in the top 10 of sales each month out of 50+ employees.

nHandled the negotiation of the sale as well as the delivery and followed up with the customer to make sure they were happy with their purchase and customer satisfaction surveys were completed.

Medical Specialist- United States Army 1991-1999

nServed as a Combat Field Medic (MOS 91B)

nResponsible for all first aid issues including dressing wounds, transportation of wounded, dispensing medications, etc.

nProvided medical support of all troop movements in the field.

Education:

nInterior Decorator License, 2017

nUniversity of Arkansas at Little Rock, General Education, 1992-1993; 2003-2004

nBryant High School, High School Diploma. 1991

Skills:

nComputer skills---MS Office Suite, Social Media, Prezi, Photoshop, Outlook, Outlook Express, Web Xtender Imaging software and Multiple Claim Adjudication Systems

nExcellent organization, detail-oriented, excellent written and verbal communication, leadership, teamwork

Community Service:

nBryant Athletic Association Baseball Coach (6 years)

nSecurity and Usher Family Church Bryant (3 years)

nBryant Youth Football Association Coach (2 years)

nHabitat for Humanity (2 years)

nSanta Train, College of the Ouachitas (1 year)

nUSSA Girls Softball Coach (1 year)

References:

Keesha Johnson, Director of Enrollment Management

Arkansas State University Three Rivers

Phone: 870-***-****

Email: admrj4@r.postjobfree.com

Darren Shaw, Sales Manager

Arkansas Blood Institute

Phone: 501-***-****

Contact this candidate