Alicia Cruz-Rosselle

Jensen Beach, FL *****

admrh8@r.postjobfree.com

772-***-****

Top notch, bilingual, extremely organized, sales professional, people-person with keen attention to detail, friendly, warm, caring, people-person offering exceptional communication, interpersonal and organizational skills combined with an industrious and entrepreneurial nature. Effective at building and maintaining loyal customer base to maintain consistent revenue streams, proactive problem solver able to efficiently prioritize assignments, projects and exceed sales objectives. Self-motivated, independent and self-directed with excellent time management skills. Bilingual (English/Spanish), State of Florida Notary Public, State of Florida Remote Online Notary, Florida Registered Paralegal, Type 60 wpm, Microsoft Office (Word, Excel, Power Point), Outlook, Intuit Quick Books, Salesforce.com, Attorney Info Manager AIM® (PerfectLaw All-in-One® Legal Case Management software), AmoCRM software, RamQuest and Double Time real estate closing software, client relations, retention and account management, lead development, email marketing, cross-selling and upselling, customer follow-up, cold calling, quoting and pricing policies, customer advocate, data collection, self-motivated, building strong relationships, sales presentations Authorized to work in the US for any employer

Work Experience

Florida Registered Paralegal

McCarthy, Summers, Wood, Norman, Melby & Schultz, PA - Stuart, FL January 2019 to Present

Assisted attorney in drafting Estate Planning legal instruments including Wills, Trusts, Durable Powers of Attorney, Advanced Health Care Directives, Living Wills, Amendments and Codicils utilizing Lawgic® software. Meet with high net worth clients to collect data regarding clients' assets such as savings accounts, investments and real estate holdings. Maintain attorney's appointment calendar, post billable hours and manage large case loads utilizing Attorney Information Manager (AIM® Perfect Law) database. Support attorney by transcribing dictation, drafting legal correspondence, coordinating Zoom video conferencing meetings, attending and performing signing ceremonies with clients while carefully observing COVID safety protocols. Florida Remote Online Notary and Notary Public. Legal Assistant

Law Offices of John J. McGlynn III, PLLC - Stuart, FL January 2017 to December 2018

Legal Assistant to John J. McGlynn III, Esq. Attorney and Accountant. Assisted attorney in drafting legal documents related to business asset sales and purchases and stock purchase agreements, organized and managed due diligence items, handled closing documents and wire transfers, performed closings with attorney and title insurance agent for residential and commercial real estate deals. Managed attorney's case-load and maintained client files. Assisted with business formations (limited liability companies, profit corporations and non-profit corporations, Met with and interviewed clients to discuss legal matters and collected case information. Coordinated and maintained attorney's calendar, travel, client meetings and telephone conferences.

Sales Recruiter

Synergy Medical Recruiters, Inc - Port Saint Lucie, FL January 2015 to December 2016

Sourced candidates, sorted job applications, vetted applicants and recommended individuals for key positions in the medical device, biotech and pharmaceutical industries. Executed recruiting campaigns across multiple platforms (LinkedIn, First Interview Network, Medreps.com). Educated applicants of expected job tasks, compensation and benefits to set clear expectations. Partnered with Fortune 500 human resources and hiring managers to find best-fit candidates for openings and achieve desired results.

Inside Sales Manger

Aid in Recovery, Inc - Stuart, FL

January 2013 to January 2014

Met and exceeded sales goals by cultivating and strengthening customer relationships to drive revenue growth for key accounts in South Florida: detox and substance abuse treatment centers. Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport building to needs assessment and solution delivery.

Inside Sales Manager

Keller Medical, Inc - Stuart, FL

January 2010 to December 2012

Met and exceeded sales goals by cultivating and strengthening customer relationships to drive revenue growth for key accounts in the US: plastic surgery centers, medispas, hospitals and clinics. Maintained detailed account records and contact logs utilizing Salesforce.com. Educated plastic surgeons and surgical techs on the product features, benefits and technical details of the Keller Funnel®, a medical device utilized in breast augmentation and reconstruction surgery. Real Estate Sales Assistant

Rosselle Real Estate Group, LLC - Jensen Beach, FL January 2005 to December 2009

Coordinated sales listings through each stage and tracked completion for broker. Organized and maintained systems to track leads coming from social media, website and other funnels. Maintained agent contacts database using Salesforce and Constant Contact. Created and distributed outbound print marketing materials and advertisement copy to promote new properties. Wrote purchase agreements, disclosures and other contractual documents.

Pharmaceutical Sales Representative

Eli Lilly Pharmaceuticals, Inc. - Indianapolis, IN January 2003 to December 2004

Pharmaceutical Sales Representative in South Florida (Miami District) Pharmaceutical Sales Representative

Pfizer US Pharmaceuticals, Inc. - New York, NY

August 1998 to December 2001

Pharmaceutical Sales Representative in Northern Virginia (Washington, DC District) Education

Bachelor of Business Adminstration in Marketing

Inter American University of Puerto Rico Rio Piedras - Rio Piedras, PR 1993

Skills

• Constant Contact

• Account Management

• Email Marketing

• Legal Drafting

• Salesforce

• Legal Research

• Transcription

• Bilingual (English/Spanish) (10+ years)

• Office Management

• Adobe Acrobat

• CRM Software

• Inside Sales

• Calendar Management

• Case Management

• Social Media Management

• Time Management

• Proofreading

• State of Florida Commissioned Notary Public and Remote Online Notary (5 years)

• The Florida Bar Registered Paralegal (2 years)

• Type 60 wpm (10+ years)

• Microsoft Office (Word, Excel, Power Point) (10+ years)

• Microsoft Outlook and Calendar (10+ years)

• Intuit Quick Books (4 years)

• Microsoft Powerpoint (10+ years)

• Salesforce.com (10+ years)

• Attorney Info Manager AIM® (PerfectLaw All-in-One® Legal Case Management software) (4 years)

• AmoCRM software (4 years)

• RamQuest and Double Time real estate closing software (4 years)

• Customer relationship management (10+ years)

• Customer retention (10+ years)

• Account management (10+ years)

• Lead generation (10+ years)

• Email marketing (10+ years)

• Sales (10+ years)

• Upselling (10+ years)

• Customer service (10+ years)

• Cold calling (10+ years)

• Pricing (10+ years)

• Customer retention (10+ years)

• Data collection (10+ years)

• Marketing (10+ years)

• Guest relations (5 years)

Languages

• Spanish - Fluent

• English - Fluent

Links

https://www.linkedin.com/in/alicia-cruz-18945636/

Certifications and Licenses

Florida Registered Paralegal - The Florida Bar

Present

#1025679

Florida Remote Online Notary - State of Florida

May 2018 to May 2022

GG216364

Certified - National Association of Pharmaceutical Sales Representatives Present

National Association of Pharmaceutical Sales Representatives Certification #626232016 Assessments

Customer focus & orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call center customer service — Highly Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Inside sales — Expert

July 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Expert

Sales skills — Highly Proficient

July 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Legal skills — Proficient

August 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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