Rossin Guaves Pilpil

Contact no. +971*********

Email add: admrgj@r.postjobfree.com

admrgj@r.postjobfree.com

CAREER OBJECTIVE:

To be able to join an industry that offers self-motivating opportunities for career growth and self-worth defined career path.

WORK EXPERIENCE:

JETEX FLIGHT SUPPORT

Customer Service Agent/ Admin Receptionist

Reception/ Administration Department

Building 6, East Wing, Block A, Office 807

Dubai Airport Freezone Authority, Dubai UAE

March 27, 2015 up to present

JOB Descriptions:

Attending incoming and outgoing calls on a daily basis with the use of high standard in telephone etiquette.

Assisting all call inquiries regarding charter flight bookings, services, flight status and manage flight details.

Greeting the guests upon arrival in the Jetex office and make sure that they will give a warmth welcome with a smile and offer them refreshments.

Ensure immediate action for any transportation requests of the guests or crew.

Always make sure to log all the important information’s at all time.

Arrange the driver’s schedule for the daily tasks.

Responds to all email correspondence.

Arrange all documents/ non documents for any shipments thru TNT, DHL, or FedEx.

Receiving cheques / cash from the Accounts for payments or deposit cash etc. and make sure to assigned driver to do the task.

Logged all the couriers from different shipments for the records.

Make inventory and do orders for all office and pantry supplies.

Manage vendor relationships related to ordering and updating office supplies and miscellaneous office equipment maintenance and repair

Make sure that the reception is always tidy and organize.

Arrange meeting rooms for any meeting requests by the Head of the Department for their clients/ guests.

Distribute mail and faxes.

Make travel arrangements.

CONRAD DUBAI

Guest Service Officer

Spa and Recreation

World Trade Center

Sheikh Zayed Road,

Dubai UAE

December 2, 2013- March 24, 2015

JOB DESCRIPTIONS:

Greeting the guests upon arrival in the Spa and make sure that they will give a warmth welcome with a smile.

Attending to any inquiries and information regarding the treatments and products that we are selling.

Making the daily checklist.

Make sure to respond for all the correspondence.

Making appointments/bookings for the guest’s treatments.

Explaining the rules and regulations upon the laws of the management.

Upselling of the products, treatments and membership.

Preparing the invoice for the guest’s bill and make sure that everybody are paid for their treatments.

Do the cashiering and make sure that all transactions tally.

DERMACARE SKIN CENTER

Receptionist/ Admin Assistant

Villa 306, Al Wasl Road, Jumeirah 1

Dubai UAE

June 1, 2013- October 2013

JOB DESCRIPTIONS:

Greeting the patients upon arrival and make sure that they will give a warmth welcome with a smile.

Making a Patients List appointment of the day.

Make sure that all new patients will be given a file folder for them able to put all the information and contact details.

Answering incoming and outgoing calls for inquiries.

Preparing the patient’s bill and do the cash up transaction of the day.

Printing all the necessary emails and distribute it to each person in charge.

Checking all the stationeries and other stuffs for making purchase requisitions.

Follow up the necessary documents for the Dr.’s approval or signature.

Making sure that the reception desk will be tidy and organize.

Entertaining guest complaints.

JEBEL ALI GOLF RESORT

Guest Service Agent

Sheihk Zayed Road, Exit 13

Dubai UAE

October 7, 2012- May 27, 2013

JOB DESCRIPTIONS:

Ensures incoming guests are given the highest possible personal service and giving them welcome drinks upon arrival and offering them to use the facilities of the hotel.

Maintains effective communication with all related departments to ensure smooth service delivery.

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

Greets guests on their arrival ensuring they feel expected and welcome.

Ensures the guest receives the accommodation he/she is expecting.

Maintains an up to date knowledge of hotel and local services and supply information respond to the guest queries.

Deals swiftly, efficiently and sensitively to guest complaints and follows through.

Using computerized Front Office System (PROTEL System), process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.

Receives payment by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.

Provides currency exchange services.

Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.

To regularly check the reception is organized and operating and efficient standard and checklists are completed and forwarded to supervisors.

Promotes the hotel outlets and special events at all times.

AMWAJ ROTANA HOTEL & RESORT

Front Desk Agent

Jumeirah Beach Residence

Dubai UAE

March 2010- January 2012

Reason for living: Maternity

JOB DESCRIPTIONS:

Ensures incoming guests are given the highest possible personal service.

Maintains effective communication with all related departments to ensure smooth service delivery.

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

Greets guests on their arrival ensuring they feel expected and welcome.

Ensures the guest receives the accommodation he/she is expecting.

Maintains an up to date knowledge of hotel and local services and supply information respond to the guest queries.

Deals swiftly, efficiently and sensitively to guest complaints and follows through.

Using computerized Front Office System (OPERA System), process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.

Receives payment by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.

Provides currency exchange services.

Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.

To regularly check the reception is organized and operating and efficient standard and checklists are completed and forwarded to supervisors.

Promotes the hotel outlets and special events at all times.

LIGHTHOUSE SOFTWARE CEBU INC.

Receptionist/Administrative Assistant

MEPZ II, Lapu-Lapu City

November 2009-February 2010

Reason for Living: Better Opportunity

JOB DESCRIPTIONS:

Responsible for reception, telephone coverage and accepting deliveries.

Distribute mail and faxes.

Coordinate mailing, shipping and courier requirements.

Coordinate internal company correspondence (e.g., email announcements)

Work independently and within a team on special and ongoing projects.

Make travel arrangements.

Inventory and organize office supply area and break room.

Manage vendor relationships related to ordering and updating office supplies and miscellaneous office equipment maintenance and repair.

Maintain contact with property manager as needed to ensure property is kept in functioning order.

Perform general administrative assistant duties including: typing, copying and filing.

KNOWLEDGE, SKILLS and ABILITIES:

Knowledgeable in OPERA System

Knowledge in Microsoft applications such as Word, Excel, etc.

Adapts easily to new Responsibilities and tasks

Engaging of sports

Effective verbal and listening communication skills

Enjoy dealing with people and be able to vary approach depending on the guest.

Personal attributes like being honest and trustworthy, be respectful, possess cultural awareness, be flexible, be able to multi-task, be patient and tactful, be methodical and well organized.

TRAINING’S ATTENDED:

PROTEL System

OPERA System

Reservation Training

Up selling Training

I’m ROTANA

Managing your Career

Fire Training

Telephone technique Training

PERSONAL DETAILS:

Age : 38 years old

Height : 5'’2

Nationality : Filipino

Gender : Female

Marital Status : Separated

EDUCATIONAL BACKROUND

Bachelor of Science in Nursing [October 2006]

Misamis University

Ozamiz City

Philippines

REFERENCES:

Ms. Larra May Pusta Mr. Timur Ilgaz

Business Development & Administration Assistant General Manager

Email: admrgj@r.postjobfree.com Email: admrgj@r.postjobfree.com

Ms. Bianca Virkus Ms. Stavroula Kardasi

Director of Front Office Spa and Recreation Manager

Email: admrgj@r.postjobfree.com Email: admrgj@r.postjobfree.com

Contact this candidate