Kristina Rock

Senior Technical Writer

Active Confidential Security Clearance

Technical Writer/Editor

April 2017-October 2017/Newport News Shipbuilding Company/Newport News, VA

Worked as part of a dynamic team in the Command Media document center, where the group was responsible for the publication and up-to-date management of 3000 technical documents.

Revised, edited, wrote, and published technical, quality, and business documents coming in from all over the company. Company products included military-grade aircraft carriers and nuclear submarines.

Technical Writer/Editor/ISO 9001 Administrator

March 2016-September 2016/Iris Kim, Inc. dba I-Tek, Inc./Hampton, VA

Wrote quality assurance system documents leading to ISO 9000 certification of small technical company.

Edited/assisted in writing two proposals for government contracts for ballistic-resisting panels for U.S. Marine and Air Force recruiting stations.

Business Owner

January 2015-2018/Kris Rock Ghostwriting & Editing Services/Newport News, VA

Provided writing and editing services for a wide variety of audiences, including formal scientific reports, memoirs, training materials, patent applications, technical manuals, and business proposals, among other types of documents.

Ghostwrote and edited eight memoirs.

Prepared speeches, edited master’s theses, and wrote resumes.

Technical Editor

February-July 2015/High Tide Publications/Deltaville, VA

Major project included editing a memoir by John Newcomb, a NASA engineer, who described his experiences working on the lunar and Mars space landers and orbiters.

Nursing School Math and Science Tutor

Jan 2004-July 2006/NWTC/Green Bay, WI

Held the position of chemistry and science tutor in the NWTC nursing school.

Sr. Technical Writer

September 2001-December 2001/Hall Kinion @ J.D. Edwards/Englewood, CO

September 1999-May 2000

Wrote User’s Guides for human resources, financial, accounting, and benefits software programs.

Sr. Technical Writer

October 2000-September 2001/AIC @ Jones Knowledge.com/Englewood, CO

Planned, designed, and implemented ISO 9001-2000 procedures for ISO registration of a company producing online learning systems for K-12, university, and business applications.

EXPERIENCE (continued)

Sr. Technical Writer

May 2000-October 2000/Manpower @ IBM/Boulder, CO

Updated and composed new sections of a user's guide and a

system administrator's guide for Bell South billing software and hardware printing system.

Sr. Technical Writer

February 1999-August 1999/Motorola, Inc./Arlington Heights, IL

Composed online help documentation for CAMPS, a diagnostic monitoring tool used to optimize performance of CDMA cellular phone networks.

Composed a quick installation guide for setting up CAMPS software and hardware systems.

Technical Writer

June 1998-December 1998/Aerotek @ Lexmark, Inc./Lexington, KY

Composed installation guide for Single Inline Memory Module for addition of euro symbol to Lexmark printers.

Composed a technical white paper for Macintosh-ready printer.

Composed Word templates for monthly marketing bulletin.

Awarded an STC Certificate of Merit for “Introduction to MarkVision,” a software network program for managing printers.

Quality Control/ISO 9000 Specialist

October 1996-March 1998/Plas-Techs, Inc./Oconto Falls, WI

Planned and executed ISO 9000 implementation program that resulted in successful certification of Badger Paper Mill's Flexible Printing Division.

Awarded Perry and Johnson's Lead Auditor of Quality Systems certificate

Performed internal and external ISO 9000 quality audits

Set up and implemented company quality control procedures.

Performed product quality inspections.

Trained company employees in ISO 9000 and lab procedures.

Wrote manufacturing, sales, and management procedures for Intranet ISO 9000 implementation

EXPERIENCE (continued)

Technical Editor

September 1992-August 1993/Mason & Hanger @NASA LaRC/Hampton, VA

Edited formal reports dealing with advanced scientific research in aeronautical and physical sciences, mathematical theory, and engineering

Advised authors regarding grammar, composition, spelling, and format of scientific manuscripts

Coordinated typesetting, layout, and graphics phases of publications

Prepared monthly time study reports on quality and efficiency of contract editing group using concepts of Total Quality Management

Technical Writer

May 1987-October 1989/Aeroquip/TEDECO, Inc./East Glenolden, PA

Composed and edited technical documents leading to FAA certification of electronic and electro-mechanical parts used on military and commercial aircraft systems, such as the V-22 tilt rotor aircraft and the B-2 bomber

Wrote proposals and prepared illustrations for diagnostic electronic and mechanical systems used in aircraft engines

Wrote data items required for DoD, FAA, and NATO contracts

Prepared cost estimates for environmental testing of electronic parts

Technical Writer/Test Technician

May 1984 - May 1986/ERDA, Inc./Peshtigo, WI

Designed, planned, and executed structural test program for aluminum honeycomb and composite aircraft seats. Resulted in successful FAA certification of executive aircraft seats

Tested adhesives and materials used in seat production and wrote manufacturing procedures and specifications

Developed operations, assembly, and installation manuals for over 200 styles of executive aircraft seats

Process Operator

Oct 1975-Sept 1979/Amoco Oil Refinery, Power Station Division/Wood River, IL

Operated all equipment in the Power Station, including boilers, generators, water systems, oil piping systems, water treatment plant equipment for waste treatment facility and boiler water delivery systems.

SUMMARY

Over 30 years’ experience as a Technical Writer and Editor in aerospace, engineering, shipbuilding, and financial applications. Wrote reports and test documents for FAA airworthiness certification of aircraft parts. Recent experience is in financial software applications.

Wrote dozens of proposals for military contracts in aerospace and naval applications.

CONTACT

757-***-****

86 St. Croix Dr.

Newport News, VA

admrax@r.postjobfree.com

SKILLS

Proficient in Microsoft Office 365, SharePoint, Adobe Pro, and other software programs. Worked with FrameMaker and Interleaf. I am proficient in Word, Excel, Visio, and PowerPoint.

Strong engineering and technical background in aircraft and naval certification procedures, advanced by education and on-the-job training.

Certified in ISO 9001 Quality Assurance Systems.

At one time was certified in ISO 9000 Quality Control Auditing.

Experienced proposal writer of military contracts.

EXPERIENCE

Senior Technical Writer

March-May 2021/Capital One/Richmond, VA

Wrote and edited procedures for using updated audit system

Planned schedule for documentation and training project

Senior Technical Writer

October 2018-March 2021/ IT Coalition at U.S. Coast Guard Financial Center (FINCEN)/Chesapeake, VA

Presently writing and editing Standard Operating Procedures and Desk Guides for Oracle e-Business Suite changeover from an older version to R-12.2.7.

Involved in training employees on new procedures and documenting interviews with SMEs on how they do their jobs.

Won a National Award for best IT Coalition team

EDUCATION

M.B.A./American InterContinental Online University/2005-2006

B.A./University of Illinois, Chicago/1970-1072

Liberal Arts/Purdue University 1967-1969

Mechanical Engineering University of Minnesota /1978-1983

Nursing Curriculum/Northeast Wisconsin Technical College/2003-2006

*Others available upon request.

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