Jennie Tonihka, PharmD.

Los Lunas, NM 505-***-****

admr7g@r.postjobfree.com

Pharmaceutical Professional

10+ years’ success leading pharmaceutical and business innovation for high-growth organizations

Repeated success guiding pharmaceutical operations through expertise in medication safety, quality assurance, hospital compliance, and overall daily operations, continuously assessing problems, and initiating new programs to enhance the department as a whole.

Highlights of Expertise

●Formulary Management

●Automatic Substitutions

●Pharmacy Intervention Programs

●Patient Quality Standards Compliance

●RPMS & ScriptPro Expertise

●Strong Customer service

●Strong Business Acumen

●Process Redesign / Change Management

●Staff Development Programs

●Team Building and Leadership

●Drug & Medication Protocols

Career Experience

Pueblo of Isleta Healthcare Clinic

Streamline operational processes through the accurate and timely distribution of prescribed medications, provision of essential information to patients regarding information regarding medication and preventative health care strategies, and collaboration with physicians and other health practitioners on the range, dose, interactions, contraindications, and side effects of prescribed medications.

Staff Pharmacist (2015 to Present)

Communicate with patients, physicians and other healthcare professionals relative to drug-related issues and concerns including order clarifications, dosages, drug interactions, and therapeutic duplications.

Provide strong customer service and support. Conveyed information in a clear, concise manner, developed rapport, and established strong relationships with customers.

Train, supervise and coordinate pharmacy technicians' duties related to preparation, labeling and delivery of various medications or supplies according to prescriptions.

Maintain strict drug inventory control. Ordered and stored medications keeping them safe, pure and effective and kept complete and accurate records.

Lovelace Ardent Pharmacy

Championed clients through facilitation of day-to-day pharmacy operations, including budgeting, achievement of business objectives, and minimizing wait time through exceptional facilitation of medication therapy management, comprehensive medication review, patient education, monitoring, physician consultations, patient compliance consultation, and targeted intervention programs.

Staff Pharmacist (2004 to 2015)

Managed day to day operations of pharmacy, organizing and maintaining physician, insurance and drug databases, as well as pricing format for all medications, consistently adhering to BOP, HIPAA and departmental policies and procedures

Accurately filled prescriptions, consulting with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients' safety and satisfaction.

Coordinated education calls to patients improving drug information retention, regimen adherence, compliance with follow-up physician appointments and overall patient satisfaction.

Focused on customer needs and satisfaction, ensuring customers are provided World Class Customer Service through use of best practices and prompt communication with physicians.

In-depth knowledge of billing procedures to improve customer service, reimbursement/billing, and collection efforts.

Additional Experience

Staff Pharmacist (2002 to 2004) Walgreens, Los Lunas, NM Transitioned from Pharmacist Intern to Staff Pharmacist due to exceptional achievement of corporate, team, and individual goals & objectives.

Education & Credentials

University of New Mexico, College of Pharmacy (1999 – 2003)

Member of NMPhA

Pharmacology of Infectious Diseases & Immunizations for Advanced Practice Clinicians seminar

Pharmacy Diversion Awareness Conference: Drug Trends, Combating Pharmacy

Diversion, Drug Theft Prevention and others

Understanding and Performing Tuberculin Skin Testing in New Mexico Pharmacies.

Professional License & Certifications

Basic Life Support (2019) Naloxone Protocol Training (2015) Tuberculin Skin Testing – New Mexico Pharmacies (2013) Managing Gaps in Pharmacy Care (2011) Prescribing Vaccines and Immunizer (2007 – Present) New Mexico BOP: License number RP00006599 (2003-2020)

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