Robert Hernandez

Houston, TX *****

admr4z@r.postjobfree.com

713-***-****

Seeking a position in auto parts utilizing my skills and sales techniques in order to meet customers' demands and company goals.

Authorized to work in the US for any employer

Work Experience

Parts Sales Associate

Momentum Jaguar - Houston, TX

April 2019 to March 2020

• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.

• Reached out to vendors outside usual network to find parts not available from traditional sources.

• Stocked and managed stock of parts, verifying all properly and ready for purchase.

• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

Parts Sales Associate

AutoZone - Houston, TX

October 2018 to April 2019

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

• Organized parts storage and stocked inventory according to established guidelines.

• Trained and mentored junior employees on regulations, best practices and performance strategies.

• Maintained clean and neat parts counter and sales floor.

• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

• Handled all customer service issues quickly to maintain high satisfaction levels. Parts Sales Associate

Toyota Gulf Freeway - Houston, TX

October 2017 to October 2018

• Maintained excellent attendance record, consistently arriving to work on time.

• Drove operational improvements which resulted in savings and improved profit margins.

• Increased customer satisfaction by resolving parts issues.

• Monitored social media and online sources for industry trends.

• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Sterling McCall Ford - Houston, TX

February 2017 to September 2017

- Houston, TX

• Ordered parts from various distributors to fulfill demands.

• Completed all sales and service documentation for customer and business records and provided receipts of purchase.

• Assisted customers in finding appropriate parts promptly.

• Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.

Mercedes-Benz - Houston, TX

June 2015 to December 2016

• Sold parts for wholesale and retail.

• Regularly assisted clients in putting together project parts lists over the phone and then getting those orders ready for when the clients arrived.

• Dealt with customers involving special orders on smart keys.

• Listened to customers' needs in supplying a complete repair solution.

• Demonstrated the ability to interact with customers from diverse cultures and backgrounds. Counter Salesman Associate/Paint Mixer

Advance Auto Parts - Houston, TX

April 2013 to June 2015

• Greet customers in person and on telephone and provide required information.

• Assisted customers with selecting and identifying parts needed for project.

• Handle sales calls for commercial accounts and assist with the mixture of automotive paint using codes.

• Upheld top-quality workmanship and excellent customer service. Counter Salesman Associate

Bap Geon - Houston, TX

November 2005 to April 2013

• Handled foreign parts.

• Transformed difficult customers into loyal, repeat guests by leveraging strengths in premium service.

• Sold parts for wholesale and retail.

• Communicated effectively with customers on future problems and repairs that might need to be addressed.

Education

High School Diploma

Robert E. Lee High School - Houston, TX

1986

Skills

• Customer service

• Team management

• Budgets

• Relationship development

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