Certified Medical Billing and Coding Specialist

Debra Morgan

276-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Thirty plus years of customer service experience. Fifteen years overseeing the Fixed Operations. Certification as Medical Billing and Coding Specialist. Currently working to obtain Certification as a Pharmacy Technician. Working as a team to exceed customers/patients expectations. Coached staff of forty employees. Instituted team building exercises. Evaluating processes and implementing new procedures to help the company grow. Hazmat training as well as OSHA and state requirements for employment/employees and business. HIGHLIGHTS

● Maintaining reporting systems

● Coding claims

● Attention to detail

● Analyzes claims for compliance and trends

PROFESSIONAL EXPERIENCE

Walgreens Pharmacy

May 2021 to Present

Pharmacy Technician Trainee

On the job training program for Walgreens University, NHA Now, and PTCB Pharmacy Technician Certification Greeting patients updating demographics including current insurance information. Receive new prescriptions, refills, sending requests to providers for refills and data entry into Walgreens database including all demographic information along with current insurance and contact information. Filling prescriptions with daily necessary inventory processes and procedures. Provide exceptional customer service to patients, demonstrating understanding and care for the patients. Submission of prescriptions filled to insurance for adjudication and patients co-pay. Covid testing and screening for immunization.

CVS Pharmacy

February 14, 2021 to May 2021

Pharmacy Technician in Training

Training for NHA Pharmacy Technician

Working with customers drop off and pick up prescriptions. Providing Exceptional Customer Service to Every Customer. Learning to fill prescriptions correctly, COVID Testing, and COVID Immunization. Advance Auto Parts July 2020 to Present

General Manager in Training

Cash handling for registers and safe. Reviewing daily reports for discrepancies to take appropriate action. Training, coaching, supervision, monitoring and support of employees. Communicate goals to increase profitability. Required to monitor aging reports. Including sales versus gross and expenses. Manage inventory to obtain a set return on investment, as well as shrinkage.

Jim Mills/Blue Ridge/Gunter CDJR of Martinsville January 2016 – July 2020 Fixed Operations Manager

Cash handling for registers and safe. Reviewing daily reports for discrepancies to take appropriate action. Training, coaching, supervision, monitoring and support of employees to provide exceptional customer service. Communicate goals to staff of offering “Plus Ones” as well as preparing the customers for the needed and upcoming services with an estimated cost. Required to monitor aging reports. Including sales versus gross and expenses. Manage inventory to obtain a set return on investment, as well as shrinkage.

Review, abstract documents and code claims. Review all claims prior to submission to ensure compliance and accuracy. Analyzes claims to identify trends to develop strategies to address process issues. Review daily aging claims report for corrections and payment adjudication.

Empire CDJR August 1996 – January 2016

Fixed Operations Director

Cash handling for registers and safe. Reviewing daily reports for discrepancies to take appropriate action. Training, coaching, supervision, monitoring and support of employees.

Communicate goals to staff to increase profitability. Offering "Plus Ones" as well as preparing customers for needed and upcoming service needed with an estimated cost.

Required to monitor aging reports. Including sales versus gross and expenses. Manage inventory to obtain a set return on investment, as well as shrinkage.

Review, abstract documents and code claims. Review all claims prior to submission to ensure compliance and accuracy. Analyzes claims to identify trends to develop strategies to address process issues. Reviewing aging claims reports daily for corrections and payment adjudication. PROFESSIONAL ACCOMPLISHMENTS

2021 Certified Medical Billing and Coding Specialist 2021 Registered as a Pharmacy Technician Trainee with PTCB 2007-2020 Fixed Operations Manager Certification

Hazmat Certification, KPA/OSHA Certification, and Forklift Certification 1996-2007 Service Advisor FCA Certified Factory Training in providing Exceptional Customer Service EDUCATION

Walgreens Pharmacy Technician Certification Walgreens University/PTCB/NHA Now February 2021 to Present

● On the job training program for Pharmacy Technician Certification Patrick Henry Community College January 2021-April 2021

● Certified Medical Billing and Coding Specialist

Wilkes Community College May 2005-2006

● Associates Degree/CNA Certification

Herndon High School Herndon WV

1978 - 1983

● Diploma

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