Lori-Ann Dias

*** *** ***** ***, **** *F, Derby, Ct 06418

Phone 203-***-**** Email: admr27@r.postjobfree.com

Personal

Experienced using Epic and Next Gen EMR systems. I communicate and work well with others in a compassionate understanding manner. I excel in de-escalating tense situations with my excellent customer service skills. My resume demonstrates my wide variety of office skills and experience. I enjoy problem solving, learning new skills and being challenged.

Education

09/1977 – 06/1981 Bullard Havens Bpt, CT

09/1981 – 01/1983 Housatonic Community College Bpt, CT

Work experience

02/2017- present Sleep Disorder Center of Ct., Norwalk, CT

Medical Secretary/billing Charges data entry

•Answering phone, greeting patients, scheduling procedures, customer service

•Schedule appointments, phones, register/update patient information, check patients in/out for appointments, collect copays/ balances

•Pre-authorize/schedule patient testing – strong knowledge of insurance requirements

•Faxing, E-faxing, scanning, emailing using EMR system

03/2016 –02/2017 West Haven Medical Group/Physician Alliance of CT

Medical Secretary – Internal Medicine

•Schedule appointments, phones, register/update patient information, check patients in/out for appointments, collect copays/ balances

•Pre-authorize/schedule patient testing – strong knowledge of insurance requirements

•Faxing, E-faxing, scanning, emailing using EMR system

06/2012 – 03/2016 United Healthcare, Shelton, CT

Tricare Contract Loader/Auditor/Broker Commission Analyst

• Investigate non-standard requests and problems, broker commissions and customer service

• Analyzes and investigates provider contracts, working with spreadsheet/ tracking statistics

• Prioritize and organize own work to meet deadlines

• Interpreting and loading/auditing provider contracts

10/2010 – 06/2012 Cardiovascular Physicians, Bpt, CT

Medical Secretary/Administrative Assistant

• Prepare patient chart for office visit with physician – have all necessary results/documentation for visit

• Electronic medical records charting/preparing for computer entry/updating

• Schedule and prepare patients for surgery (pre-op testing/authorization)

• Verify and identify insurance benefits

• Typing correspondence and follow up

• Medical Transcription

• Medical Billing entry/coding

07/2009 -9/2010 Community Health Network – Temp Position

Clinical Care Coordinator - Temporary Position (assignment ended – worked through Randstad Temp. Agency)

• Entering patient demographics and medical history into EMR system

• Tracking and reporting statistics using Excel spreadsheet

06/2005 – 07/2009 Advanced Behavioral Health, Middletown, CT

Medical Administrative Assistant

• Customer service and review information for authorization of clients for treatment

• Processing reports for tracking statistics

• Process and distribute electronic Faxes, Medical Transcription/Medical Billing

Skills/Summary

Prior to above listed employment, I worked at Meriden/Wallingford Hospital (currently MidState Medical Center) on several units including ER, Med/Surg and OR for a combined total of 10+ years. Other knowledge and experience include: Word, Excel, Outlook, Navinet and other online insurance referral/authorization online applications, EMR – Next Gen/EPIC, Multi-Line Switchboard, Sharepoint, Pulse, PCIS, data entry, preparing/scanning for electronic input/charting/updating records, good organizational/prioritizing ability and 30+ years Medical Terminology usage and understanding

Contact this candidate