Elsa Baires

Operations Manager

Bay Shore, NY ***06

admr1w@r.postjobfree.com

631-***-****

Proactive, highly self motivated professional with a history of supporting leaders in fast-paced environments. Recognized and valued as a discreet and knowledgeable manager with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts.

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Chief Operating Officer

Nuworld Lighting Solutions - Edgewood, NY

June 2016 to Present

Played pivotal role in the growth of the business that started as a $75,000 company to a now $5,000,000 company. Provided assistance to company leader in every stage of the growth process by implementing internal processes that continuously helped the company and the staff adapt to the constant growth while never compromising the customer service we provided and performance of the company staff. Performed and excelled at every job I took upon inside the company from door to door sales representative, phone sales to overseeing all business operations. My goal was to provide value every time I walked into the company and fell in love with the growth process.

• Worked cohesively with the CEO while managing the company's day to day operating activities.

• Developed short-term and long-range strategic business goals to be executed.

• Managed all financial commitments

• Established performance expectations for all areas of the business assess policies and procedure to determine best practices.

• Seek new business relationships with vendors to reduce cost of our product.

• Started and developed a Government Contracting Department (NYS State)

• Managed multiple departments and directly managed 5 employees.

• Created training material and directly trained employees to be able to perform all activities in the office

• Took part in the recruitment and interview process and implemented ways of measuring and monitoring performance.

• Worked with bookkeeper and accountant and maintained QuickBooks (Daily updates) to manage and monitor all financial information of the company.

• Worked on customer acquisition plans with CEO and Sales director

• Used computer skills to resolve any issues that would arise with any equipment in the office to keep processes and staff always working effectively.

• Created and executed plans for different marketing avenues (Social Media, Email Marketing and Direct Mail Campaign.)

Tax Preparer

Smartbiz LLC - Bay Shore, NY

September 2014 to Present

• Informing clients or employers on the tax preparation process

• Inputting data from financial records into tax return software or databases

• Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities

• Preparing simple to complex tax returns for individuals and small businesses

• Reviewing financial records such as income statements and documentation of expenditures

• Interviewing clients to get a thorough picture of financial situation

• Building customer relationships to promote and expand the business

• Helping taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government

• NY Public Notary

• Building customer relationships to promote and expand the business

• Local Business Services for multiple businesses, logo creation, entity creation and payroll services. Operations Manager

Douant Pools & Spa, Inc - Massapequa, NY

April 2015 to June 2016

• Responding to customer inquiries and complaints

• Supervising and monitoring the work of secretarial, clerical and administrative staff

• Delegating tasks to junior employees

• Attending meetings with senior management

• Organize orientation and training of new staff members

• Co-ordinate office staff activities to ensure maximum efficiency

• Creating spreadsheets to establish methods of record keeping

• Manage CRM

Medical Data Entry Clerk/Spanish Speaking Eligibility Representative Royal Healthcare/Child Health Plus/Suffolk Health Plan - Islandia, NY February 2011 to September 2014

• Processing and entering large amounts of data for medical insurance company.

• Creating daily reports Maintain logs of activities.

• Reviewing and performing specified manual checks on the data to ensure consistency.

• Answering and managing incoming and outgoing calls while recording accurate messages.

• Responding to member eligibility questions and verifying enrollment status

• Verifying of health insurance benefits to ensure coverage and eligibility prior to claims submission. Education

Certification in PMP Certification (Project Management) Master of Project - Remote

Present

Associate in Computer Science 2022

Suffolk County Community College - Brentwood, NY

Present

High School Diploma

Brentwood High School - Brentwood, NY

2010

Skills

• Executive assistant

• Organizational skills

• Customer service

• Quickbooks online

• Android

• Ios

• Cloud storage

• Quickbooks

• Excel

• Microsoft outlook

• Microsoft outlook 2010

• Outlook

• Outlook 2010

• Word

• Microsoft windows

• Publisher

• Operations

• Wordpress

• Governance

• Lighting

• Office Management

• Data Entry

• Scheduling

• B2B Sales

• Operating Systems

• Team Management

• Contract Negotiation

• Outside Sales

• CRM Software

• Door-to-Door Experience

• Business Development

• Email Marketing

• Project Management

• Acquisitions

Additional Information

Skills

• Reliable and professional with a good sense of humor

• Strong customer service orientation. Highly responsive

• Management of staff

• Strong detail orientation

• Strong administrative, communication and organizational skills

• Able to apply policies, procedures and regulations related to the business functions

• Work within a team environment with good cultural sensitivity

• Proactively develop an in-depth insight in operations, activities and products including an understanding of

organization structure, governance and key stakeholders

• Desire and ability to rapidly learn new applications Executive Assistant to CEO 12/2015 to Present

Nuworld Lighting Solutions Inc. Bay Shore, NY

• Hired and managed employees

• Developed in concert with team and Chief of staff Offices Processes for Energy Efficiency (PSEG) Computer Skills

QuickBooks Online

Microsoft Programs (Advanced): Word, Excel, Publisher, Power Point, Office, and Adobe. Email Management: Microsoft Outlook 2010, Gmail 2.3, 5.2 Cloud Storage/Note taking Dropbox 1.2 / Google Drive Operating systems: Microsoft Windows

Mobile Computing: Apple IOS/Android

Social Media

WordPress (Basic Skills)

Smart Sheets

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