Shop Assistant Control Room

Personal information

Name: Ferdie Geduld

Adress: 97 Golf Street

Parkdene

George

6529

ID Number: 970**********

Contact Details: 063-***-****

*************@*****.***

Languages: Afrikaans & English

Gender: Male

Marital Status: Married

Personal Abilities

I am confident and creative,I have excellent communication skills,goal driven,Hardworking and Perseverance,Able to work under pressure,Flexible and Professional,Can use initiative and imagination,Organise and plan,willing to work overtime,willing to learn more.

Education:

School: Parkdene Secondary School

Highest Grade: Grade 12

Year completed: 2015

Computer literacy:

MS Office (Word,Excel,Powerpoint,Email,Publisher,Notes)

Tertiary studies:

Qualification: Human Resource Management

Institution: IQ Academy

Year: 2018

Qualification: Skills Development Facilitator

Institution: Academy of York

Year: still busy studying

Qualification: Communication skills for community education training

Institution: Ukuphela Training

Year: 2017

Qualification: Customer Care & Communication

Institution: BM Skills Development

Year: 2019

Employment History

Company name: Hidden Treasure

Position: Shop Assistant

Duties:

Help customers

Meet and Greet customers

Cash ups

Do admin

Company name: Mini Pick n Pay

Position: Security

Duties:

Handling packages at the door

Checking the store room

Checking every Ile of the store

Search every employee before cash ups and closing time and before they take lunch

Company name: Go George (Bus Services)

Position: Ambassedor & Call Centre Agent ( Customer Services)

Duties:

Log all incoming enquires and complaints on a logsheet (Excel Spreadsheet)

Provide feedback telephonic to the customers where required

Tracking of busses

Handling the Radio’s

Handling the control room alone sometimes

Escalate urgent issues to the supervisor if necessary

Handling difficult customers professionally and respectfully,friendly,calm,and patiently

Must be able to swap between Administrative rolls

Fill in for or assist a colleague

Perform any other task requested from time to time (In consulting with management and the employee)

Answering incoming calls and assist customers in their specific enquires.

Handling the reception sometimes

Update the database( OMS)

Liasion Officer from time to time

KPI’s dashboard reporting

Communication Ambassador

Helping in other departments

Do Weekly Reports for meetings

Company name: South Cape Recruitment

Position: Recruitment Consultant

Duties:

Demonstrate understanding of the Recruitment Industry

Briefing candidates and clients on the recruitment process

Building up a talent pool of candidates with a scare skill

Advertise jobs on careers24,social media and other platforms

Interview candidates,reporting,profiling and database management

Profiling candidates on placement partners

Select and recruit candidates according the clients needs

Ensuring that candidates CV’s are up to date,grammatically correct,legible

Scheduling interviews

References

Anne-Marie

Ukuphela

Manager-082-***-****

Basil Myners

BM Skills Development

Call Centre Manager (Go George)-073-***-****

Elizabeth Uithaler

Supervisor (Go George)-072-***-****

Yvette Meyer

South Cape Recruitment

Manager -084-***-****

Contact this candidate