Switchboard Operator Receptionist

COVER LETTER

OF

KARABO ENOGIA MASHILO

** ****** ******,

Marlboro,

2063,

RE: APPLICATION FOR Receptionist

I wish to submit my CV and copies of my certificates to be considered for the above position.

I believe I am a suitable candidate for the following reasons:

I have experience on; but not limited to:

Receive and transfer calls from the board to the relevant department.

• Assist with calls that are directed to the Senior Manager's office.

• Provide solutions to irate customers on the Switchboard.

• Own the process for all calls that are coming through my line.

• Be the first avenue of help to customers that are calling about any promotional

products of the company.

• To have knowledge about any event and promotion that are done in different

departments of the company

Also, my analytical ability has propelled me to take on every task with a holistic view. I am a self-motivated person who values morals, ethics, and good behavior. I am a firm

believer with ethical conduct that is highly valued in the industry and in the professional world at

large. I am quick to grasp new ideas and concepts, and I am optimistic individual who wants

to change the world with innovative ideas and their implementation. I am eager to learn and

willing to engage with different professionals on issues that matter.

I understand the commitment that will be required of me on this position. I understand that I must work hard and be dedicated throughout. This is an opportunity that I am willing to make sacrifices for as it can change my entire life.

I would appreciate the opportunity to be interviewed and to answer any further questions you might have for me.

Your Aspiring Receptionist

MASHILO KE

KARABO ENOGIA MASHILO

PROFESSIONAL SUMMARY Karabo Enogia Mashilo is an Aspiring Receptionist holding her General Certificate Secretary from Boston City Campus and Business College. Karabo further have more than six months switchboard operator experience working in the Telecommunications industry as a Switchboard operator and a Filing Assistant. Karabo always believes that her hands-on experience coupled with the growing knowledge she gained during her studies and during field work prepared her to can make a solid contribution in any Administration and Switchboard,receptionist,Call Centre positions related field. With a solid foundation in General Secretary, Karabo is always prepared to put her knowledge and abilities to deliver the best results in everything that she does, while gaining immeasurable experience and skills to advance in her career pursuit. Karabo is a self-motivated, goal orientated, driven and an individual who believes in lifting and empowering others through the knowledge she has acquired, and experiences gained overtime.

PERSONAL DETAILS

Contact : 079-***-****/067-***-****

E-mail address : admqv9@r.postjobfree.com

Location : Johannesburg, Gauteng

Nationality : South African

EE : Black Female

Licence : Code10-C1

CORE COMPETENCIES

•Competent in Microsoft Word, PowerPoint, Excel, and Outlook.

•Good understanding of applicable laws, standards, and specifications.

•Excellent Switchboard operating and Administrative skills.

•High levels of accuracy by keeping attention to detail and correctness.

•Logical reasoning and problem-solving skills.

•Excellent Intercultural sensitivity and language skills.

•Always maintain a proactive approach in the working environment for ease in taking ownership and accountability.

•Ability to accurately track inventory and compile reports.

•Highly motivated, energetic, Sound judgement and good reasoning abilities.

•Good managerial and interpersonal skills and ability to work under pressure.

•Time management, Organizational and planning skills.

•Great team player and can work well independently.

•I have high level of leadership and decision-making skills.

•Excellent verbal and written communication skills.

EXPERIENCE

[Merchandiser] [AVI National Brands]

October 2019-Present]

Duties Include:

Packing stock on shelves.

Conduct pricing management and promo dates of the stock.

Provide support to customers regarding promotional stock and non-promotional stock.

Assist in being the first Avenue of help to irate customers in the store.

Maintain daily register and update my floor walk booklet.

Assist with all stock movement related issues.

Recommend strategies for promotional stock to sell quicker.

[Switchboard operator] [MTN South Africa] [April 2018 – November 2018]

Duties Include:

Receive and transfer calls from the board to the relevant department.

Assist with calls that are directed to the Senior Manager's office.

Provide solutions to irate customers on the Switchboard.

Own the process for all calls that are coming through my line.

Be the first avenue of help to customers that are calling about any promotional products of the company.

To have knowledge about any event and promotion that are done in different departments of the company

[Filing Assistant] [Boston City Campus and Business College]

[February 2017– October 2017]

Duties Include:

Organizing and maintaining files of students applying for placement in the institution.

Updating information of students on the system.

Preparing documents that need managerial signatures

Organize and maintain personnel records.

Update internal databases (e.g., record sick or maternity leave).

Sort the documents in numerical or alphabetical order.

Assist internal employees with needed files for their projects and events

Participate in Admistrative projects (e.g,School Induction Projects).

EDUCATION

Institution : Boston City Campus and Business College

Qualification : General Secretary Certificate

Status : Completed

GOALS

To achieving my set goals and keeping myself dynamic in the changing scenario to become a Receptionist.

To become an excellent Administrative, Switchboard operator and Customer Helpdesk Specialist taking up challenging works in the Industrial structure with creative and diversified Projects and to be part of a Constructive and fast-Growing World.

To make a position for myself in the competitive corporate world and contribute to achieving the goals on both professional and personal level.

To work in an environment that challenges me to improve and constantly thrive for perfection in all the tasks allotted to me so that I can be able to showcase my General Secretary Certificate skills.

VOLUNTEER WORK

During the 2020 Covid-19 lockdown period: (In my spare time)

I volunteered to assist by tutoring grade 12 learners in my local high school.

I was empowering other students from University as well by volunteering and tutoring them thus adding value and quality to the community and education development.

I was assisting in screening people in my community and asking them questions for possible Covid-19 symptoms.

HOBBIES AND INTEREST

I enjoy being involved in community outreach, cultivation projects that afford me the opportunity to make an impact on society. I enjoy going on a new outdoor adventure as well as fitness training I also take joy in forming part of the preparations team at my church which has taught me a lot on what it takes to coordinate and organize events and gatherings.

REFERENCES

Available upon request

Contact this candidate