IT Helpdesk professional transitioning into software development
Resume:
ANGELIQUE JAMES
SOFTWARE ENGINEER
CONTACT
**** ******* **. **, ***********, NM 87120
************@*****.***
To Whom It May Concern,
I have strong critical thinking and problem-solving skills that I leveraged in my extensive helpdesk experience. I’ve worked with SQL, designed and created more automated solutions to manual processes, and have experience with JavaScript, Python, Java, and common web technologies.
I believe my skills and experience can be a great addition to a software development team. Please contact me by email or phone to schedule an interview. The best time to reach me by phone is between 10:00AM and 10:00PM Mountain Time
Thank you for your time and consideration. I look forward to talking with you.
Sincerely,
Angelique James
Enclosure
Angelique James
6809 Marigot Rd. NW, Albuquerque, NM 87120
************@*****.***
SUMMARY
Highly experienced helpdesk professional, transitioning to developer.
COMPUTER SKILLS
Languages
●HTML
●CSS
●Java
●Python
●SQL
Software
●Microsoft SQL Server,
●Microsoft Access
●Active Directory
EXPERIENCE
IT Helpdesk Representative
12/2019-present
Fidelity TalentSource / Fidelity Investments
●Launch and support of work from home guidelines during remote work transition
●Troubleshooting end user computer issues
Technical Solutions Consultant IV
10/2011-11/2018
HP Inc.
●Given multiple Star Awards by peers
●Developed technical solution to convert UUIDs to proprietary hexadecimal format
●In-depth data analysis and presentation in relation to center operations
●Developed tools and trained other members of Data Team in their use
●Supervisory duties as the Intern Lead for Federal CAPS team
●Team Subject Matter Expert
●Specialization in Accidental Damage Protection
●Troubleshooting end user computer issues
EDUCATION
American Intercontinental University
Schaumburg, IL
Bachelor for Information Technology; Concentration in Software Development
In progress Expected Graduation Date: September 28, 2021
10/2019-present
Central New Mexico Community College
Albuquerque, NM
Associate’s Degree in Applied Science; Integrated Studies
Certificate in Health Wellness Public Safety
4/2017
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