Reham Mohamed Eissa

New Cairo

Cairo-Egypt

cell: (010*-***-****

admqrl@r.postjobfree.com

PERSONAL Date of Birth: May 30

Place of Birth: Dubai-UAE

Citizenship: Egyptian

OBJECTIVE Versatile Administrative Manager who applies exceptional organizational skills while overseeing both smaller and larger administrative teams. Adept at coordinating meetings and conference calls planning itineraries and designing detailed spreadsheets. Focused on ensuring efficient office operations through effective management methods.

EMPLOYMENT MEDAF Financial Investment

Projects Operation Manager (June 2019 – Oct 2020)

Provide inspired leadership for the organization.

Develop, implement and review operational policies and procedures.

Assist HR with recruiting when necessary.

Help promote a company culture that encourages top performance and high morale.

Oversee budgeting, reporting, planning, and auditing.

Work with senior stakeholders.

Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Work with the board of directors to determine values and mission.

Identify and address problems and opportunities for the company.

Build alliances and partnerships with other organizations.

Support worker communication with the management team. Capital Medical Technology for Equipment and Medical Devices Admin & HR Manager (Aug 2018 – April 2019)

Supervising day-to-day operations of the administrative department and staff members.

Hiring, training, and evaluating admin department employees, taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Building new and expanding existing skills by engaging in educational opportunities.

Develop staff job descriptions and personnel.

Manage Sales team reporting system and visits schedule. MG Development – Real Estate

Office Manager & Personal Assistant (Jan 2017 – June 2018) Key Functions:

Assist the Executive Director with his daily schedule and duties, to include managing his calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.).

Provide general administrative support.

Receiving and interacting with visitors.

Answering and managing incoming calls.

Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal.

Arranging meetings and conference calls (including coordinating all meeting logistics, developing agendas and meeting materials, etc.).

Drafting correspondence and presentations.

Recording, transcribing, and distributing notes/minutes of meetings.

Providing other daily support to staff as needed.

Perform general office/facilities management duties to include: o Managing the inventory of office supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed.

o Planning space allocations, layouts, and floor moves as required. o Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep.

Reconciling invoices and filling out payments request with proper coding.

Responsible for management of Central Office petty cash with the support of the Receptionist.

Ensuring office lease agreements are in place and renewed, and payment raised in a timely manner with accounts department. EITESAL (NGO)

Office Manager (Feb 2010 – Jan 2017)

Calendar Management, Meeting & Appointments

Manage and maintain the Chairman’s calendar and be able to prioritize and monitor any schedule/diary conflicts

Plan and schedule meetings and appointments for both internal and external meetings, exhibitions and business travel

Update the Chairman of upcoming deadlines for both internal & external commitments and engagements

Coordinate meetings, discussions and appointments including preparation of materials for discussion and other amenities

Attend and prepare minutes and records of various Weekly/ Monthly meetings.

Distribute the minutes of meeting on a timely basis and to follow up actions when relevant.

To prepare the next meeting by collecting and providing relevant materials.

Follow-up on incoming and outgoing correspondences and to arrange for distribution of correspondences on a timely basis

Review the applicability and priority of correspondences, reports and other documents and to highlight any urgent correspondence

Filter information, communication and taking appropriate action by escalating or redirecting based on the Chairman's direction in order to manage his time efficiently

Record Keeping and File Management

Maintain and control an accurate and complete record of documents and correspondences in Correspondence Database.

Manage an organized filing system for efficient data retrieval.

Ensure that the necessary documents such as records of correspondences, memos, minutes of meetings, and any data/ information back-up are readily accessible when required

Manage and maintain the Chairman's contacts database and to ensure that it is up-to-date

Reporting and Monitoring

Ensure timely and accurate preparation of documents, reports, papers and presentations for upcoming meetings/ appointments

Develop and maintain periodic reporting for the Chairman office as and when required

Office Management

Leadership for the Secretarial staff by monitoring the procedures, and providing guidelines to ensure that it is relevant to the operational needs.

Maintain overall knowledge of company's projects by attending site visits and keep abreast of the projects development

Manage and enhance relationships with the relevant internal & external company partners, associates and any other relevant organizations.

Maintain a flow of information to colleagues and other co- employees while maintaining confidentiality or sensitive information and interact professionally with all levels of management, staff, business associates and business partners at all times

Undertake other important assignments and entrusted responsibilities that may arise due to work contingencies. RAYA Retail, the Trade Line of Business in the following activities: Senior Branches Coordinator & PA for the GM (January 2005- Aug 2009) As Senior Branches Coordinator:

Supervising all Nokia – Raya Branches 39 Shop’s transactions.

Administrating Branches facilities.

Administrating Branches Services for different department in the company

Handles Shops' Employees affairs such as the Salaries, Uniform and Stationery

Audits the Shops Fixed Assets.

Handling the marketing brochures.

Follow up Branches Legal Documents work flow.

Supervising Operation Transaction Work Flow.

As Personal Assistant:

Acting as a first point of contact: dealing with correspondence and phone calls

Managing diaries and organising meetings and appointments, often controlling access to the manager/executive.

Booking and arranging travel, transport and accommodation

organising events and conferences

Reminding the manager/executive of important tasks and deadlines

Typing, compiling and preparing reports, presentations and correspondence

Managing databases and filing systems

Implementing and maintaining procedures/administrative systems

1. RAYA Contact Center

Customer Care Representative (January 2003- December 2004)

Call centre Team leader responsible for agents, calls in queue, transactions, escalations, and quality of operation.

Handle Customer Demands.

Escalation through phone calls, Questionnaires and facilitate reaching the customer needs.

EDUCATION Bachelor of Commerce, Faculty of Commerce & Business Administration

(English Section)

Helwan University (May 2002)

Specialization: Accounting

SKILLS Language - Excellent in English and Arabic speaking and writing Computer Skills - Excellent information of Office Packages, surfing the Internet and Outlook

Other Skills

Self motivated

Working under Pressure

Hard worker

Customer Satisfaction Goal

Flexible to working hours

Courses

Business Development Managers Diploma

PMP

Presentation Skills

Leadership skills

Email marketing

Time Management

Communication skills

Hospitals Management Diploma

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