Linkedin.com/AmbreenSaleem

admqir@r.postjobfree.com

+971-*********

Ambreen Saleem

EXPERIENCE

OPERATIONS, ADMINISTRATION, COMMUNICATION AND STAKEHOLDER MANAGEMENT CORE COMPETENCIES

Highly accomplished senior executive professional, offering over 18 years of international experience. Successful in comprehensive, organized office management. Proficient in developing and enhancing existing processes, operations management, building new businesses and developing integrated customer operations; to deliver performance and business excellence. Process-oriented improvement expert specialising in customer service excellence and experience. Recognised for hands-on experience in C-suite executives office management, administration, project management, facilities management, inventory management, and internal and external stakeholder management. Experienced in effective communication, team building, and event management. Pragmatic leader, known for impactful communication, and making innovative recommendations to enhance business processes. Ready for the next career level.

Operations Management Customer

Service Excellence and Relationship

Management Stakeholder Management

Facility Management Office

Administration Leadership within Key

Accounts Leading/Managing Key

Portfolio of Businesses Driving Business

Growth Creative and Innovative Strategic

Plans Lead, Coach, Mentor, and Motivate

Cross-cultural Team Development

Vendor Selection and Management

Effective Communication, Negotiation and

Conflict Resolution Skills

Time Management and Multi-Tasking

Result Oriented and Target Driven Strong

Interpersonal and Social Skills

ICT Savvy with strong command over MS

Office, Social Media Platforms, CRM, and

ERP systems Competent at Transforming

Data into Action and Generating Powerful

Insights

SEP 2020 to Date

Winners Equestrian Club, UAE Dual Role Executive Assistant to the CEO & Office Manager

Managing all communication channels for the CEO office, including telephone calls, emails, whatsapp, and issuance of circulars and announcements.

Organizing all facilities management requirements from regular cleanliness and upkeep, to adhoc repairs, and Annual Maintenance Contracts.

Responsible for inventory management and working in conjunction with the Procurement department for all needs.

In charge for day-to-day office management functions, including staff attendance reports from biometrics.

Managing all administration staff including cleaners, office assistants, security team, and drivers.

Responsible for complete company related activities of the CEO office, including but not limited to; scheduling and managing meetings, calendar, events, interviews, visitor management etc., while maintaining complete discretion and confidentiality.

Preparing all requisite reports, and devising and circulating minutes of the meetings.

Professional stakeholder management; internal and external on behalf of the CEO office, including internal departments, external clients and vendors.

Managing all travel arrangements, reservations, itineraries, expense management, and reminders for the CEO and his core team.

Developing and implementing new marketing and sales plans and defining the strategy for the next business season.

Recommending creative ways to enhance processes leading to higher customer service levels, based on CSAT reviews and ratings.

Ensuring client retention and working on enhancing customer loyalty by introducing multiple strategic initiatives.

As a project, consolidated and deduped historic and current client and prospective database, and helped to install a CRM for effective closed loop sales management, and client journey mapping. Trained all relevant teams on using the CRM effectively.

Successfully launched the ‘Mall Promotions’ program to enhance brand awareness, and was instrumental in the sales and BDM teams achieving their quarterly sales targets.

MBA, PROJECT MANAGEMENT

University of Southern Queensland

Australia - 2007

EDUCATION

BACHELOR OF COMMERCE

Karachi University

Pakistan - 2002

Valid UAE Driver’s License

JAN 2001 – FEB 2002

ENGLISH TEACHER, EARLY LEARNING CENTRE, PAKISTAN

Ambreen Saleem

Taught English to junior classes, helped students to develop their English speaking skills and in building confidence, supervised new teachers with effective teaching techniques.

OFFICE MANAGER, SMICO SH. MOHAMMAD IBRAHIM & CO., PAKISTAN JAN 1999 – FEB 2000 TRAINING

Emirates Training Program

Nujoum’ focusing on superior

customer services.

Yearly mandatory leadership

training courses to maintain high

level of leadership skill set in

Emirates.

member of Emirates Airlines

Contingency Response Planning

"Special Assistance Team" (SAT)

to ensure appropriate

management, guidance and

manpower in order to effectively

respond to any Emergency and

Accidents.

Awarded for 6 times for being

in top 3 responder out of 800

volunteers of Peer Support and

Quick Rapid Team, working for

colleagues’ welfare post

traumatic incident/accident.

Najm Award by emirates

Airlines for carrying out office

duty on busy flying schedule.

Often handpicked by higher

management to work on

projects, for being high

performer.

Available on request

Managed resources (time, people and product) onboard and arranged alternates if required.

Lead by example for my crew in terms of grooming, language, demeanor, pride in company and ability to resolve customer concerns.

Established the department for the freighter crew logistics by setting up procedures and policies, ensured smooth cargo operations paperwork to be completed and signed off to avoid any fines, while on industrial injury.

Successful setup for the start-up company, including hiring, training, project development, testing, customer service and feedback, while on maternity leave.

Delegation, supervision, communication are my strengths which were essential on daily basis.

Effective administration, awareness of filling critical documentation, accounting for crew and passenger incidents.

Responsible for sign off on all vital department after checks to ensure flight smooth operation, act as the captain’s eyes and ears to ensure safety, security and comfort of all passengers.

Supervised and managed a team of 22 employees. Trained, prepared schedules, managed finances, payments, created and reconfigured client databases. Maintained and organized calendar for the superiors. Successfully coordinated company events and team building activities.

AWARDS / RECOGNITION

REFERENCE

Fastest promotion to Purser, within 5 years of joining. One of the few youngest cabin crew to achieve this senior position.

Successfully managed numerous medical and safety related emergencies with positive outcomes, saving the company financial costs and man hours by avoiding diversions.

Maintained an impeccable brand image of the company by always leading the team towards excellent service, image and uniform standards and encouraging a personal touch while engaging with customers.

Empowering new team members provided supportive development to my team to achieve maximum growth for them and the company whilst optimizing use of resources.

Positive customer service achieved by innovative solutions, while leading the team to learn and grow.

FLIGHT PURSER, IN-FLIGHT SERVICES, EMIRATES AIRLINES, DUBAI June 2002 to OCT 2020

Successfully delivered all the projects allocated, in the allotted time and budget

Achieved project delivery 2 weeks ahead of schedule and on budget, by increasing manpower at no additional cost.

Analyzed and then effectively strategized in regard to business goals, deadlines, schedules, budgets, needed resources and team member coordination.

Clearly communicated problems and progress to upper management via engaging presentations.

Consistently met deadlines with team, achieving commendations for consecutive months.

Project Manager, Stem and Leaves Flowers Trading L.L.C, Dubai May 2016 to Dec 2020

Contact this candidate