Resources Coordinator Human
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name : Edith Odongo
Date of Birth : 20th Feb.1980
Gender : Female
Nationality : Kenyan
Marital Status : Married
Tel : +254*********
Passport No : C038148/ ID 22105825
Languages : English, Swahili
Email : ***********@*****.***
CAREER OBJECTIVES
I am a sociable and performance driven Human Resource Expert with over 7 years of experience in the hospitality industry with a passion to lead and inspire employees. The experience I have has seen me blend into diverse environments by improving employee performance through staff motivation and leadership. I bring with me expert skills in HR management, strategy development, HR reporting, recruitment and selection, learning and development and employee relations, and performance management. Highlights of my experience include; Dispute and grievance management, Developing and implementing cost reduction, Developing employee recognition and engagement programs, Developing HR events calendar every year, Ensuring a competent workforce by recruiting, selecting, orienting and training employees. I desire to secure a position in HR management with a view to ensure efficiency in improving employee engagement and company operations will be utilized in driving organizational growth.
EDUCATIONAL BACKGROUND
2020-2021 University of Minnesota (USA)
Certificate in Compensation and Benefits
2020-2021 University of Minnesota (USA)
Certificate in Managing Employee Performance
2020-2021 University of Minnesota (USA)
Certificate in Recruiting, Hiring, and Onboarding Employees
2021- University of Colorado (USA)
Certificate in What is Pallative Care
Certificate in Pain Management: Easing Pain in Palliative Care
University of John Hopkins (USA)
Certificate in Living with Dementia:Impact on Individuals, Caregivers,
Communities and Societies
2021- DisasterReady.org
Certificate in Project Management
Certificate in History of Humanitarian
Certificate in Humanitarian Context, System, and Standards Course
2008-2009 Zabeel International Institute of Management & Technology Studies (United Arab Emirates Dubai)
Advanced Diploma in Human Resources Management & Strategic Management
(Accredited by College of London, UK)
2011- To Date: PROFESSIONAL DEVELOPMENT
2011 Membership Certificate IHRM (ASSOCIATE MEMBER)
Institute of Human Resource Management (The Professional Body of HR in Kenya)
2001-2002 Vital Institute of Technology
Diploma in Front Office Procedures and Administration
Global Access College
Certificate in Computer Packages
Institute of Advanced technology
Certificate in Computer
1995-1998 Loreto Convent Msongari Secondary School
Kenya Certificate of Secondary Education (KCSE)
1987-1994 Donholm Primary School
Kenya Certificate of Primary Education (KCPE)
WORKING EXPERIENCE
2017 October- To Date:
H. YOUNG & CO (E.A) LTD
Administrator:-
Duties
Payments to external partners and maintaining updated records of invoices and receipts
Devise and maintain office systems to efficiently deal with paper flow.
Cordinate Travel arrangments and accomodatation.
Excute on any pending projects by follow ups.
Administer various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies & procedures manual.
Develop and implement monthly and quarterly departmental goals indicating individual KPI’s and performance plans in line with the overall mission, vision and goals of the organisation.
Acquire and manage talent through proper recruitment and selection to the on boarding process for all levels in the organisation.
Perform compensation and benefits administration, including claims resolution, change reporting, loan claims and administration, leave application process and revises as necessary.
Facilitate the performance appraisal process and provide the necessary feedback (coaching, pep talk, job enrichment, training, promotion, demotion, termination) for every staff of the organisation.
Improve Manager and employee performance by managing conflict, counselling, coaching and exit interviewing.
Recommend new approaches, policies and procedures to continually improve efficiency of every department and services performed.
Maintain human resource information system records and compiles reports from the database.
Maintain compliance with federal, state and local employment and benefits laws and regulations.
2014 – 2017 January
ARABIAN PARK HOTEL & APARTMENTS, DUBAI, U.A E (WAFI GROUP OF HOTELS)
Human Resources Coordinator:-
Duties
Act as HR representative and advisor to all Departments within the organization and highlight to GM and Group HR Manager any issues that requires investigation and onward management.
Ensure the recruitment targets are met through acquiring the right talent for the positions.
Prepare the recruitment Ad and post it in different media.
Manage the entire interview, assessment and negotiation process for new hires.
Preparing offer letter & contract documents for new staffs.
Ensure accurate and up to date employee files are maintained.
Develop, manage and facilitate the on-boarding of new joins.
Coordinating the Visa Medical, Labour card application and visa stamping of all new staffs.
Processing EID cards for new staffs; including application typing and coordinating their appointments.
Present internal training workshops on core soft skills e.g. communication skills, listening skills, performance management, orientation workshops, company’s policies, code of conduct, etc
The lead in maintaining the company’s mentoring / coaching program, acting as the primary contact for employees and managers.
Evaluation of training courses, both in-house and external third parties
Work with line managers to ensure the roll-out and execution of annual HR processes and programs e.g. performance appraisals, IDP’s (individual development plans), etc.
Actively create and drive employee motivation programs e.g. Employee of the Month; Staff B’day Party, Annual Party, etc
Develop appropriate human resource policies and standards to ensure effective, fair and equitable management of staff throughout the organization.
Ensure that all staffs are aware of the policies and procedures and able to operate them effectively.
Reports daily operations to General Manger and F&B Director.
Monitor and follow-up of standards/protocols, align with Q&H Officer.
To proactively identify, develop and implement improvements to systems and procedures to enhance service efficiency.
Preparing staff PAYROLL and process WPS.
Supervising the Staff accommodation, room allocation and it maintenance and renewal contracts.
Prepare the End of Service benefits for all staffs who leaves the company.
Develop appropriate human resource policies and standards in conjunction with the HR Shared Services to ensure effective, fair and equitable management of staff throughout the organization.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of the team and organizational objectives.
2010-2014 Abela Management Consultancy & Recruitment Agencies Kenya
Position: Recruitment Executive
Duties
● Using sales, business development, marketing techniques and networking in order to attract business from client companies.
● Working towards targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
● Building relationships with clients.
● Developing a good understanding of client companies, their industry, what they do and their work culture and environment.
● Advertising vacancies appropriately by drafting and placing adverts in a wide range of media, e.g., newspapers, websites, magazines.
● Using social media to advertise positions attract candidates and build relationships with candidates and employers.
● Headhunting - identifying and approaching suitable candidates who may already be in work.
● Using candidate databases to find the right person for the client’s vacancy.
● Receiving and reviewing applications, managing interviews and creating a shortlist of candidates.
● Requesting references and checking the suitability of applicants before submitting their details to the client.
● Briefing the candidate about the responsibilities, salary and benefits of the job in question.
● Preparing CVs and correspondence to forward to clients in respect of suitable applicants.
● Organizing interviews for candidates as requested by the client.
● Informing candidates about the results of their interviews.
● Negotiating pay and salary rates and finalizing arrangements between client and candidates.
● Offering advice to both clients and candidates on pay rates, training and career progression.
● Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.
● Accomplishes human resources and organization mission by completing related results as needed
2009-2010 Kerzner International Atlantis The Palm Jumeirah Dubai UAE
Position: Administrator in Human Resource
Duties
● Carried out performance Appraisal (Employee Review, Evaluation and Recognition)
● Analyzed training needs in conjunction with departmental managers
● Developed policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
● Worked closely with departments, assisting line managers to understand and implement policies and procedures of the company
● Promoted equality and diversity as part of the organization
● Advised on pay and other remuneration issues, including promotion benefits
● Interpreted and advised on employment legislation on visa applications and procedures and other Government documents
● Supported the payroll process, and providing a point of contact for the operations staff with any queries they may have regarding HR Policy
● Screen calls for HR department before transferring and assisting
● Giving out employment certificate, NOC letter if required, passports, residence visa cancellation paper for exTMs who are leaving
● In-charge for office supplies request
● In-charge for whole HR department expenses
2008-2009 (Somerset Hotel Apartments Deluxe WAFI GROUP) Dubai UAE
Position: Hr Coordinator/Administrative Assistant in Human Resource
Duties
● Worked closely with departments assisting line managers to understand and implement policies and procedures of the company
Assisted in the preparation of all necessary documents and assessment tools for interviews and online testing
● Recruited Staff and processed Visa applications
● Performed Training and Development to Staffs and gave orientation programmes to new recruits
●Managed advert placement in all electronic and print media
● Carried out performance Appraisal (Employee Review, Evaluation and Recognition)
● Developed policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
● Analyzed training needs in conjunction with departmental managers
● Updated filing and organized employee files
● Interpreted and advised on employment legislation
● Advising on pay and other remuneration issues, including promotion benefits
● Prepared monthly payroll for all Staff every end of the month using Mycom Citrix System
● Updated GM’s Diary everyday
● Prepared summary reports of Guest Feedback Forms every end of the month
● Prepared Manager On Duty Roster & follow up department roster every end of the month
● Performed Manager On Duty duties every once a week
● Updated the office stationery and hotel supplies, follow up with suppliers, manage stock inventory and submit to Finance at the end of the month
● Maintain the medical insurance and manage any claims or issues
● Handled the Staff housing operations
● Worked closely with departments assisting line managers to understand and implement policies and procedures of the company
2001-2004 Electoral Commission of Kenya
Position: Data Entry Clerk
Duties
Data entry, Loading and Registry,
Scanning and Field work assignments in the Districts all over the country computer operations
Receiving complaints from public and attending to them via calls or in person regarding voting.
Making Voting National IDs
Printing of voters Registers and distributing to districts all over the country
General Administration in Computer department
SKILLS:
● Marketing and Sales Strategic of products of a company
● Proficient with Microsoft Outlook in the daily tasks Emails
● Good understanding of sourcing and briefing process of Recruitment, Hiring and Onboarding
● Strong negotiation and administrative skills at high corporate levels
● Practical experience in Procurement and Human Resources Oracle Applications
●Fluency in the use of People Soft Enterprise HRMS for Human Resources
● System Knowledge in basic and operational Citrix Epitome hotel software (Hotel Information System)
●Microsoft Office Applications
●Well vested in scheduling and organizing individual and collective meetings at different levels
INTERESTS AND ACTIVITIES:
Career interests in HR practices, Social work in the community, Interior designing and traveling
REFEREES
Upon Request.
Contact this candidate