Fahad Saghir

Dubai, United Arab Emirates

admqcf@r.postjobfree.com +971*********

linkedin.com/in/fsaghir

Summary

The key strengths that I possess for success in this position include, but are not limited to, the following: •Provide exceptional contributions to customer service for all customers. •Strive for continued excellence. •Strong communication skills. •I am a self-starter. •Eager to learn new things. You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom you will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

Experience

Head of After Sales

Suzuki Canal Lahore Motors

February 2019 – April 2021

Develop relationships with key stakeholders including suppliers, partners, media, key opinion leaders relative to our business; understand the key requirements and competitive forces in the markets in which our client operate; research, review and feedback on the trends that will impact the Aftersales plan as it is developed; create and develop the strategy to build an exceptional customer following and customer engagement. - Implement, develop and deliver the Aftersales strategy for the business as determined by the General Manager; develop long-term plan for aftercare and support of the product over its lifecycle; build relationships with key stakeholders within the business; lead, motivate, coach and inspire employees and direct reports. - Responsible for all aspects of the customer post-purchase experience, the initial focus will be required on researching, developing and launching an Aftersales program - In conjunction with the Service Manager, establishment of service networks across all planned markets ahead of their respective market entry dates as well as the development and roll-out of warranty program - Accountable and responsible for the production and maintenance of project plans within the overall customer experience program, managing cross functional work streams across the business and ensuring delivery within scope, on time and on budget - Set up a parts distribution system focused on minimizing down-time for owners. - Set up of parts system, consolidating supplier parts and accessories to be distributed - Create, develop and implement the role out of a training program for service, parts and warranty teams - Establishment of customer-oriented KPIs for the after-sales operation worldwide - Management of after-sales budgets, delivering prescribed and agree bottom line performance for the after-sales business

Business Development Manager

Enterprise Technology Solutions, LLC

Jun 2018 – Jan 2019

o Brainstorming with business development team to create new project strategies o Identifying sales and services that would appeal to new clients o Managing company and client expectations o Reviewing timeframes and budgets o Creating sales pitches o Executing sales objectives o Managing client accounts o Finding and following new sales leads o Arranging business meetings and one-on-one conversations with prospective clients o Attending networking events o Negotiating sales contracts o Preparing sales contracts; following company rules and guidelines o Building trust and long-term relationships with clients/customers o Managing records of sales, revenue, and other important data o Making professional decisions in a fast-paced environment o Motivating team members to exceed expected goals o Developing ways to improve the customer experience and build brand loyalty o Researching market and industry trends

LIMS Super User

SGS GULF LIMITED

Jan 2018 – May 2018 (5 mos)

Processing Unit Officer

SGS GULF LIMITED

May 2017 – Dec 2017 (8 mos)

LIMS Superuser

SGS GULF LIMITED

May 2017 – Dec 2017 (8 mos)

Support and participate in LIMS related projects for upgrades and enhancements • Responsible for daily support of end users • Assist with investigations and errors in a timely manner • Provide end user training • Maintain master data objects • Perform ADHOC queries using SQL • Create and maintain user accounts • Creation/Revision of product specifications • Creation/Revision of standard operating procedures • Knowledge of controlled barcode label printing • Knowledge of LIMS basic coding and code reviews • Knowledge of Crystal Report design • Assist with change control impact assessments • Participate in internal audit reviews of the system and system documentation • Support site projects and goals where applicable to streamline testing, FDA commitments and source document updates. • Interact and communicate effectively with other departments to meet project milestones and goals. • Have knowledge of Labware and effectively deliver requirements to project team and developers • Execute, Create or revise computer system validation documents. - Provide operational and technical support to Siliker in the development of enhancements for Lab Tracker (LIMS) application and associated applications. - Identify and document user requirements to investigate, evaluate, select, document, validate enhancements to Lab Tracker (LIMS) and associated applications. - Maintain reports for all existing and new project requests to ensure all relevant parties are informed of progress status and any issues for enhancements of application. - Recommend solutions for Lab Tracker application to ensure projects are completed on-time and the customer is satisfied. - Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities. - Support corporate quality and improvement process (TQM). - Perform other duties as needed.

MIS Analyst

Al-Futtaim

Mar 2014 – Jun 2016 (2 yrs 4 mos)

- Provide support and maintenance to existing management information systems (MIS). - Generate and distribute management reports in accurate and timely manner. - Develop MIS documentation to allow for smooth operations and easy system maintenance. - Provide recommendations to update current MIS to improve reporting efficiency and consistency. - Perform data analysis for generating reports on periodic basis. - Develop MIS system for customer management and internal communication. - Provide strong reporting and analytical information support to management team. - Generate both periodic and ad hoc reports as needed. - Understand customer problems and provide appropriate technical solutions. - Analyze business information to identify process improvements for increasing business efficiency and effectiveness. - Participate in cross-functional meetings to resolve recurring customer issues. - Provide branch support and assistance in issue troubleshooting and resolution.

MENA Sales Executive

Hyundai MOBIS

Jan 2013 – Feb 2014 (1 yr 2 mos)

Routine: - Daily Order Processing - In Process Order Check - Error Code Clearance - Fill Rate Verification with Inventory Dept. - Payment Follow-up - W/H & Logistics Coordination - Issues Troubleshooting Non Routine: - Distributor Meetings - Distributor Training Reporting: - Regional Performance Report - Order & Sales Progress Report - S/R & L/T Progress Report - Sales Plan - Analytical Review Report Main Aspects: - Proactive Support to Distributors - Order Receiving Management - Region sales Target Management - Region Potential Sales recovery - Lead Time & Service Rate Management

Pricing Executive (Authorized dealer of Toyota & Lexus)

Al Futtaim Motors

2008 – 2013 (5 yrs)

Responsible for Sales to Local and Export Customers. Pricing executive for all Clients. Marketing support team Expert and Analyzing all sales Supporting as an Administrator level, huge role for all employees, guiding them all work and working as on management status also. Maintaining Daily Sales report, Market Analyzing, Dealer Rebates calculation, Pricing of Parts imported from Japan, Calculating Dealer Net Price, Air Orders, Sea Orders, Local Purchases and Monitoring Competitors Prices. Maintain Office Local and international level. Working on Any Operating Windows / Software’s Management. Manage filling Of Sales and purchases. Responsible for day-to-day operation of pricing activities between sales team and customers. Revised and adjusted prices in-line with companies’ growth & gross profit objectives. Analyzing Market, calculating recommended price changes for competitive. Recommending strategies to maximize sales volume and gross margin. Monitoring and proposing gross margin/ profit objectives of the company. Monitoring inventory stock position and suggest special prices on monthly basis. Preparing reports and analysis for top Management for further assessments. Forecasting monthly Sales through feedback from sales operations, analysis of Sales trends and competitor activities. Deciding and preparing Branch and Sales Executive’s monthly Target. Ensured efficient communication between top management and 60 sales personnel and 14 Branch Managers on key sales and marketing activities.

Sales Executive of Home Appliances

Gandhi Electronics

Dec 2005 – Nov 2007 (2 yrs)

Responsibilities to deal with all kind of customers. Provide them all details as per their needs. Giving full support to all customers. Working also for Promotion Offers in Middle east and during Festivals. Support in handling office Documentation. Monthly report of sales & client demands.

Sales Executive Laptops and I.T Products.

Fujitsu Siemens

Nov 2005 – Dec 2005 (2 mos)

Responsibilities to meet new customers. Provide them company portfolio and give them brief details. Customer Requirements. Give them new Promotion to enhance our brand.

Education

Paramount University, USA

Information Technology, Computer Science

2004 – 2008

Software Engineering

Pakistan Islamia Higher Secondary School

Pre Eng.

1999 – 2002

Skills

Customer Satisfaction Automotive Automobile Sales Operations Sales Management Team Building Pricing Team Leadership Retail Team Management

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