Customer Care Consultant
Resume:
Address: **, ***** ******, *******, *****, Ogun State.
Mobile Number: 080********
Email: admq4c@r.postjobfree.com
Sex: Male
Date Of Birth: 6th May 1978
State Of Origin: Edo
Nationality: Nigerian
Emmanuel Osime Omofuma
Objective
To Contribute to the development and productivity of the organization by rendering top quality service through hard work, diligence, honesty, creativity and ingenuity in a mentally challenging and target driven working environment that provides opportunities for on-the-job improvement; whilst working hand-in-hand with others so as to achieve a common goal.
Work Experience
May 2008 – January 2014 VISAFONE COMMUNICATIONS
36, Saka Tinubu Street,
Victoria Island, Lagos.
Customer Care Consultant.
Call Center Agent [May 2008 to December 2013]
Duties Discharged:
Answering calls from Visafone Subscribers and consistently met the Key performance target.
Providing superior Customer Service according to the stipulated standards of the organization.
As the team supervisors to handle escalations of operational issues.
Assisting the team supervisors in making daily Agent report.
Offering expert advice based on sound knowledge to resolve subscriber’s queries in the call center.
Ensured resolution of customer queries and request.
Followed up on customer issues where necessary.
Disseminate information to customers and correct misinformation and wrong impressions.
Listen to customers to ascertain their needs and expectations and escalate such to the management.
Educated subscribers about network processes and provided up to date information on Visafone product and services.
January 2008 to May 2008 CONTACT SOLUTIONS LIMITED
(OUTSOURCED CALL CENTRE)
14 Adetayo Shode Street, Aguda, Surulere, Lagos.
CALL CENTRE AGENT DUTIES:
Customers Acquisition
Customers service /customer care: Handling queries from client’s customers
Telesales and order processing
Third party verification
Dealer locator
Help desk service and e-mail response service
Carrying out marketing surveys via phone to enable clients upgrade products and services
** PROJECT
LAGOS STATE (RRS) EMERGENCY SERVICE CENTRE
Receiving distress calls from Lagos State citizens
Liaising with and relaying the cause of the distress in details to the RRS dispatch unit
Logging in the nature of the distress call and following up on the progress of each case or call incident with the RRS via outbound phone calls
January 2007 to January 2008 RADIANT COMPREHENSIVE COLLEGE, IBAFO
School Teacher
Taught Geography to the senior secondary school students, and Integrated science to the junior secondary school students.
December 2003 to May 2004 THE PALMVIEW MANOR
2, Tony Anegbode Street, Victoria Island, Lagos
Reservationists, Front Desk Executive and Guest relations Personnel
Took down bookings, monitored and amended guest bookings.
Received guests pleasantly and ensured their duration of stay in the hotel remains pleasant.
Coordinated the guest’s credit card billings and received cash payments from them at either check-in or checkout times.
Assisted guests by placing and receiving both local and international phone calls for them; sending and receiving their fax messages; typing, scanning, and printing out various documents for them in the guest services centre whenever necessary.
2002-2003 National Youth Service Corp (NYSC) Kwara
Secondary School Teacher
Taught Geography and Integrated Science to the pupils of
NYSC Government Day Secondary School, Zambufu, Edu L.G.A., Kwara
Education
Interests
Referees
1997-2001 University of Ibadan, Ibadan-Oyo State
Bachelor of Science degree in Geography (Pure Science).
Second Class Honors-Lower Credit.
1990-1994 Federal Government College, Jos Plateau State
Swimming, Playing chess, & Football
Mr Ndidi Nwange
Systems Control, Visafone Communications Limited
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