Varun Kumar M

Salesforce Developer/Administrator

admq28@r.postjobfree.com Phone: +1-219-***-****

Professional Summary

5+ years of experience in Salesforce.com CRM Platform as an Administrator and Developer including Lightning Platform to develop Lightning Components, Lightning Web Components.

Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Process Builder, Reports, Dashboards, Actions, Tasks and Events.

Experience on Created and Configured Email Alert, Field updates, Outbound messaging using Workflow rules, Approval process and Process builder flows.

Good understanding of cloud computing services, such as SAAS, PAAS and IAAS.

Provided customer with best practice solutions as related to Salesforce.com and CRM.

Experience in Data migration using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export.

Involved in Developing and good knowledge on Salesforce Object Query Language (SOQL)

Experience in working with Force.com IDE and Visual Studio Code for writing Business logic in Apex Programming Language.

Hands on experience with Apex Language, Apex Trigger, Apex Class, Test Methods, Web Service, and Visual force Pages, Visual force Components Controllers, Batch, Scheduling Apex.

Experience in understanding and implementation of CRM Business processes like Campaign management, Lead Management, Order Management, Account Management and Case Management.

Worked on translating business process into Custom Objects and creating Lookup, Master-Detail Relationships.

Experience in querying Salesforce.com database using SOQL and SOSL queries using Force.com explorer.

Created Web Services for handling requests and API based applications using REST, SOAP.

Extensive Business Knowledge and Objects Customization experience on objects such as Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns and Forecasting.

Extensive expertise in SFDC development using Visual Force Pages and Visual Force components.

Experience in Administration, Configuration, Implementation and Software as a Service (SAAS) application running in Cloud Computing Environments.

Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.

Experienced with Sales Cloud, Service Cloud, Chatter and App-exchange.

Hands on experience in Salesforce lightning schema builder, process builder, app builder components and lightning connect.

Education & Certifications

Bachelor’s in Computer Science and Engineering India

Master’s in Computer Science California, USA.

Salesforce Certified Administrator

Salesforce Platform Developer-I

Trailhead Link: https://trailblazer.me/id/vmakam

Professional Experience

LearnSoft Technology Group Inc Jul 2019 – Till Date

Salesforce Administrator and Developer

San Diego, CA

Responsibilities:

Experience in creating Lightning Components and server-side controllers to meet the business requirements.

Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Designed and deployed Workflow rules, Email Templates, Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.

Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.

Used tools like Visual Studio, Pivotal Tracker to update task status, work logs and managed tickets created in Jira.

Use Data Loader, Workbench to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.

Designed and Developed Apex classes, Apex Triggers, Controller, and extensions for various functionalities of applications.

Implemented Salesforce development for business using Visualforce pages, Visualforce components, and SOQL queries.

Defined org wide defaults to restrict access from users and sharing rules to provide access for limited users.

Developed Apex triggers, classes to achieve user’s desired functionality and dependent test classes.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Experience on Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.

Interface with vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT, and customer support processes.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Experience in working with Force.com IDE and Visual Studio Code for writing Business logic in Apex Programming Language.

Deployed Custom Metadata, Custom Objects, Lightning Application, Lightning Components and Apex Classes using Change Set and ANT Migration tool.

Charter Communications Nov 2016 to June 2019

Salesforce Developer/Admin

St Luis, MO

Responsibilities:

Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.

Developed custom functionality using APEX Classes, Visualforce pages and APEX Triggers as requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.

Involved in SFDC Application Setup activities customizing apps to match the functional needs of the org.

Modified Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Developed custom Visual force pages automating Approval processes using Email Approvals and Parallel Approval steps. Importing data from external system to Salesforce using Apex Data Loader.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Used field level security along with page layouts to manage access to fields.

Built the deployment planning document and did the production migration.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data

Created various Reports (Summary reports, Matrix reports) and Dashboards and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Worked on importing data from external system to Salesforce application using Apex Data Loader.

Created workflows, approval process and field updates.

Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Sysintelli Software and Services Pvt Ltd Jan 2014 – Dec 2014

Salesforce Administrator

Hyderabad, India

Responsibilities:

Support daily operations of user systems including maintaining Users, Profiles, Roles and Security.

Administrator for different salesforce.com CRM application for sales cloud and service cloud.

Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Triggers to suit to the needs of the application.

Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, and provided solutions for Standard objects & Custom Objects.

Created Apex Classes, Controller, Extension Controllers and Apex Triggers for various Business/functional requirements.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Developed Custom Web Services in Salesforce and published for External applications.

Experienced in SOQL, SOSL query language necessary for the application in Apex Classes and Trigger.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Developed and deployed workflows for opportunities and products management.

Developed Unit test class for Apex class and worked for improving code coverage.

Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.

Involved in data migration using Import/Export Wizard and Data Loader.

Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in.

Supported end users with solutions and issues they face with any functionality.

Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases.

Created different Workflow rules and Approvals for various campaign processes.

Contact this candidate