Sarika Kona

Contact Number - 610-***-****, Email – admq1e@r.postjobfree.com

SUMMARY

Graduated with Master's in Health Care Administration along with Internship experience as an Assistant healthcare administrator & Assistant Marketing Director. I have a bachelor’s degree in Physiotherapy. I have over 10 years of experience from multiple jobs in customer care service, healthcare/pharmacy in retail, team management, training staff, physiotherapy, medical assistant, physio trainer, intensive care unit, long term facilities. short term facilities, neuro - surgery, center manager & fitness centers. Currently I am open for new opportunities.

SKILLS

MS Suite: Office & Excel

Adobe: CS4 & Acrobat

File maker 10

Proven patience and self-discipline

Confident public speaker and patient-oriented

Relationship, team leader and team building

Sound decision making, staff training and development.

Effectively influences others.

Able to work with minimal supervision.

Able to demonstrate a high level of ownership to assigned tasks.

Familiar with retail, healthcare settings sanitation and hygiene standards.

WORK EXPERIENCE

Walgreens Nov 2016 – August 2018

Management (Shift Lead) & Department Supervisor (Full-Time)

Manhattan, New York, United States

Under the direction of the store manager, overseen the operation of the store.

Empowered the subordinates and the team members by way of training, mentoring, information sharing, coaching, feedback, appraisal, and delegation to ensure the development of people, teams, and organizational capabilities.

Managed the development and implementation of the daily production schedule in a way that ensured high levels of service to internal and external customers.

Handled disciplinary problems and counsel employees.

Assigned work duties to staff. Assisted staff with their job functions.

Facilitated conflict management and resolution between co-workers.

Greet customers, patients, and aid with products and services.

Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Resolved customer complaints, help, and respond to customers’ special needs.

Supervised the operation of store and team members, opening/closing/changing shifts, and task delegation to team members.

Performed and supervised merchandising by planning and ensuring the implementation, sets, resets, and revisions.

Supervised the receiving, stocking, pricing, returning, and transferring of merchandise.

Received exposure to analysis of financial & performance data for the store, and pharmacy.

Grinders (Licensed by Starbucks) Aug 2014 – May 2016

Barista (Student Aide) (Part-Time)

Valparaiso University, Indiana, United States

Delivered an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest’s need over task.

Upheld and maintained the execution of the Food and Beverages Standards, all Starbucks brand standards and food safety standards.

Maintained an on-going awareness of all promotional activities within Starbucks.

Followed all Grinders and Starbucks routines to deliver a consistent Starbucks experience for guests while driving efficiency and maintaining food safety.

Maintained an inviting dining area for guests all day, every day.

Engaged with guests to meet and exceed their expectations based on Starbucks standards.

Followed proper packaging and labeling guidelines for food products.

Followed proper perishable inventory procedures to ensure an accurate recording of inventory.

Executed sampling best practices.

Provided a friendly and efficient checkout experience, tailor my interaction to guest needs.

Demonstrated a culture of ethical conduct, safety, and compliance.

All other duties based on manager needs.

Choices! Counseling Center Jan 2015 – May 2016

Assistant Healthcare Administrative & Assistant Marketing Director (Internship)

Valparaiso, Indiana, United States

Planned, developed, and implemented marketing communications and strategies. Provided recommendations and coordinated at strategic and tactical levels with Management Staff (CEO, Business Director).

Worked on new projects marketing. Took print and electronic materials such as designed flyers, learning tools for therapists regarding specific programs, including logistics, documentation, and operations.

Developed a process of assuring quality control, implemented, and monitored systems and procedures necessary to the smooth operation of the Choices! Programs.

Visited fifty-five organizations (day care centers, primary school, secondary school, high school, clinics, nursing homes, & hospitals). Had face to face interaction with Director, Administrative Associate, Secretary, Principal, Physician, Nurse Practitioner, and Teacher & Trainer and discussed about our business and what we were the services we offer.

Attended and contributed to high-level meetings with investors or governing boards. Had in depth understanding of healthcare policy and laws, as well as current and upcoming issues that required as an administrator to stay ahead of the curve.

Discipline relating to recruiting, benefits, and performance management. And you will work closely with our management team to ensure that our team members are able to play a key role in meeting our company’s goals.

Spine Trauma Center (A Unit of Caring Hands Foundation) July 2011 – July 2014

Medical Assistant & Physiotherapist (Full-Time)

Visakhapatnam, India

Often took medical histories and recorded vital signs of patients.

Complete administrative and clinical tasks in the offices of physicians, hospitals, and other healthcare facilities. Also, varies with the location, specialty, and size of the practice.

Arrangement and preparation for surgery and records. Reported and documented all complaints/incidents to senior managers.

Answering telephones, greeting patients, updating, and filing patients' medical records, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, preparing billing, and forwarding it to the concern department.

Explaining treatment procedures to patients and preparing patients for examination.

Instructing patients about medication and special diets.

Preparing and administering medications as directed by a physician.

Educated patients about recovery, ways to avoid future injuries and provided various physiotherapy treatments.

Involved in ward rounds, meetings, and case conference.

Sarva Sikshana Abhinayam (SSA) Dec 2011 -Dec 2012

Chief Physiotherapist (Contract)

Visakhapatnam, India

Evaluated, planned, and delivered care plans in response to complex needs; sought advice from other health care professionals based on various clinical settings i.e., neuro-rehab, community, wheelchairs.

Planned and organized programs of physiotherapy into practice, including therapeutic exercise, manipulations, and the use of electro-therapeutic and hydrotherapy.

Ensured that equipment used in physiotherapy duties were safe. Assumed of patients.

Developed and kept in practice health promotion programs for patients, employees, and the society. Conducted research in physiotherapy.

Helped patients recover from accident, illness, or injury.

Organized physical exercise sessions. providing massages.

Supervised specialist therapies such as hydrotherapy, electrotherapy, and aromatherapy.

Devised and reviewed treatment programs using manual therapy (such as massage), therapeutic exercise and electrotherapy.

Treated conditions such as sprains, back pain, arthritis, strains, incontinence, bursitis, posture problems, sport and workplace injuries, plus reduced mobility.

Rehabilitation following surgery is also included within the category by using mechanical force and movements, remediates impairments and promotes mobility, function, and quality of life through examination, diagnosis, prognosis, and physical intervention.

Talwalkar’s (Better Value Fitness Center) July 2011 – June 2012

Physio Trainer (Part-Time)

Visakhapatnam, India

Educated and motivated clients to help them follow their fitness workouts gave clients advice on health, nutrition & lifestyle changes. Established treatment goals with individuals.

Planned and implemented exercise programs for overweight and obese.

Evaluated efficacy of treatment plans for individuals who were diagnosed with musculoskeletal problems such as back pain, knee joint pain etc.

Developed and encouraged health promotion programs for individuals and the society.

Provided a comprehensive one on one person fitness assessment and training program.

Assisted clients in setting and achieving realistic fitness goals based on each client’s needs.

Responsible for the assessment, teaching, training, and supervision of a general population.

Specialized in several areas such as personal training, aerobics, aqua fitness, and special population groups including senior fitness.

Touch Clinic (Obesity Clinic and Spa) Jan 2009 – August 2010

Center Manager (Seasonal)

Visakhapatnam, India

Responsible for hiring and supervising staff.

Interviewed job candidates, asked them to provide their cosmetology credentials and verified their work experience.

Advised to request a job-related reference to ensured there are no job-related concerns.

As the staff supervisor, always made sure that employees dress per the standards, conducted themselves professionally and followed rules. When these standards are not met, the responsibility falls on me to reprimand or fire the offending employee.

Monitored Administrative, Operational and Technical aspects of the Centre.

Took initiatives to increase sales (e.g., counseling clients), created awareness, organized various marketing activities to increase walk-in, up selling existing clients etc.

Ensured customer satisfaction by maintaining the quality of services through adherence, training, and development of the team.

Overseen staff training and development and made sure that advanced training opportunities are available to employees, such as conferences, workshops or continuing education units.

Responsible for staff and for a business to have a motivated staff that is always reaching for their maximum technical and professional potential, and it is good for the clients as well.

EDUCATION

MS in Healthcare Administration,

Valparaiso University – Valparaiso, IN, United States 2016

Bachelor of Physiotherapy

NTR University of Health Sciences – Vijayawada, AP, India 2011

SPECIAL ACCOMPLISHMENTS

Committee Member, Appeal for Readmission Committee Valparaiso University (2015) - This was a committee which deals with the dismissed students due to poor academic performance. It served to make final decision on such students.

Member-At-Large, Asian Americans/Pacific Islanders at Valparaiso University (2015) - Represented the general membership on issues of interest and concern and communicated them to the governing board.

Enhanced the unity to bring awareness to public of cultural diversity events, and events which addressed relevant issues, thereby strengthens the relationship between Asian Americans and the community at large.

Global Ambassador for International Student at Valparaiso University (2015) - Been a student role model to encourage international students to develop their potentials both academically and socially.

Developed-interpersonal and cross-cultural communication, organizational, public speaking, and problem-solving skills. Built relations with students and staff.

Active student Volunteer in State Level Physio Cricket Tournament (2009) - Volunteered by giving skills and abilities to help tan activity that benefited others. Technically it was an activity that assisted not-to-profit.

It is a sporting event with team involvement, environmental activities and I helped in many number of ways in the community.

PROJECT/PRESENTATIONS

Poster Presentation on marketing strategies at Graduate Symposium, Valparaiso University (2016) - A unique opportunity to disseminate findings, paper presentation involved verbal sharing with large groups; poster presentations relied on visual impact to communicate with viewers on a more informal & individual basis. Was titled as an Exceptional International Student from India, one among the two.

As a part of my course, presentation on Current Trends in the use of Social Media in Health Care Marketing under Prof. Bonny Hildebrand (2014)

As a part of my course, presentation on Workforce Management with a team of six under Prof. Abir Clark (2014)

Project on Phantom Limb Pain and its Physiotherapy Management under the guidance of Dr. Ramayya (2010)

PROFESSIONAL MEMEBERSHIP

The Indian Association of Physiotherapists (Dec 2011- Present)

REFERENCES

Available upon request

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