JEFFREY DESOCIO

508-***-**** • admq0f@r.postjobfree.com

INFORMATION TECHNOLOGY MANAGEMENT

Seasoned Information Technology Leader and Strategic Planner with extensive experience leading technology initiatives in e-commerce retail, marketing/advertising, medical care, manufacturing, high- technology, education management and financial services industries. Demonstrated ability to impact the enterprise bottom line and performance through expert alignment of technologies with corporate mission. Built talented teams, continuously providing members with training, support, resources, guidance, and motivation to exceed organizational objectives. Reputation for completing complex, multimillion dollar projects on time and within budget. Management Competencies:

• Service Maturity and ITIL v3 Foundations Certification 2018

• Associate Certificate in Project Management

• Team Leadership & Development

• Budgeting & Procurement Management

• System Analysis & Implementation

• Enterprise Monitoring Implementation, Data Center Migration & System Consolidation

• Project Lifecycle Management including Service Maturity Model

• Vendor Management & Technology Licensing

• IT Organizational Strategy

PROFESSIONAL EXPERIENCE

CAPTIVATE LLC, Lowell, Massachusetts • 2020 - 2021 Director of IT Services - Business Intelligence/Cloud Computing • February 2020 – May 2021 Captivate is North America’s leading location-based digital video network reaching millions of professionals throughout the day.

Reported to the Vice President of Operations, I directed and oversaw the IT Services - Business Systems & Reporting teams which are responsible for the high level strategic and tactical decisions

& maintenance of all Network Infrastructure Security, Business Intelligence (BI), Cloud and Data- based initiatives at Captivate.

I also facilitated organizational data strategies for governance, design, implementation, integration and usage and ensure that the use of BI applications, such as NetSuite, Looker. Microsoft Power BI and SSRS to enhance business decision making capabilities. I also certified the availability, security, and performance of both legacy and AWS cloud-based systems running our Snowflake Data Warehouse as a Service.

I led and inspired a team of 10 technology professionals to optimize existing agile processes using Jira and develop new technical approaches to our unique business problems to improve our business intelligence, data quality, infrastructure security and resource utilization.

• Increased responsibility after two months in hired role leading the IT Organization by increasing Service Levels despite a reduction in workforce.

• Implemented ITIL Based best practices including Issues, Change and Financial Management

• Led Effort to Implement Operational Readiness for key enterprise initiatives such as Cloud Migration and the implementation of the first Web Store at Captivate

• Implemented Operational Efficiencies including addresses tech debt and system consolidation. Saved over $600k in infrastructure and software maintenance costs in 2021.

• Led Team to implement Data Quality Best Practices by building the first Data Dictionary at Captivate.

• Led Team to Implement Operational Readiness for a Large Cloud Transformation Project moving our CDN Platform from Rackspace to AWS

BEACON HEALTH OPTIONS (MBHP), Boston, Massachusetts • 2015 – 2020 Director of IT – Business Relationship Management • October 2015 – February 2020 Reporting to both the VP/COO of Massachusetts Behavioral Health Partnership and the AVP of IT BRM at Beacon Health Options, as Director of IT BRM, I am a key information technology leader that serves as a trusted advisor and facilitates alignment between business stakeholders and IT enablement providing cross-department visibility into demand, operational support, budget/resource allocation, enterprise solutions, and execution of key projects. Provides oversight of local technology staff and services for the Northeast Region and collaborates with Corporate IT resources from EDI, Application Development and Infrastructure Services to monitor business requests using ServiceNow through completion assuring all Service Levels are met. My team works with the internal Knowledge Management & Reporting & Clinical Management teams to develop and implement end-user applications and business intelligence solutions, using Cognos & Internal Applications for MBHP, in addition to developing desktop and web-based applications to support the information needs of MBHP and the MassHealth & HNE contracts.

• Implementing Structure and Organization for all day-to-day technology operations at MBHP and the Northeast Region of BHO.

• Worked w/ Corporate IT to complete several large initiatives including unifying two separate company's infrastructure into one, upgrading all computers to Windows 10 and implementing the newest version of Avaya.

• Increased IT Business Relationship Management responsibility from local MassHealth Contract to be responsible for all Northeast Region commercial and public health plans. SIGNATURE HEALTHCARE (non-profit), Brockton, Massachusetts • 2014 – 2015 Director of IT – Operations • June 2014 – October 2015 Reporting to the CIO, Signature Healthcare.

Responsible for the technical infrastructure, operating system management/standards, Tier 1 & Tier 2 technical support including networking/ telecommunications, data center operations/standards and desktop support across the Signature Healthcare organization. Also responsible for building a resilient and proactive IT Operations organization, including managing my team’s development plans and coaching team members in developing their subject matter expertise and leadership skills.

• Implemented both LEAN Balanced ScoreCard and ITIL Best Practices to help streamline IT Operations Processes and measure KPIs to move IT Operations to be a progressive service organization.

• Acted as Project Lead for defining and implementing a user provisioning process for a multi- million-dollar Meditech 6.1 Implementation.

• Acted as Project Lead for Technical Operational Readiness for a large multi-million-dollar Meditech 6.1 implementation.

• Implemented an Enterprise Monitoring Platform “Whats Up Gold” to proactively administer enterprise infrastructure.

• Led effort to implement a BYOD Policy and Mobile Device Management tool to help secure messaging communications in the Signature Healthcare organization. PRINCETON REVIEW ($100M in Revenue), Framingham, Massachusetts • 2012 – 2014 Director of IT – Infrastructure • November 2012 – February 2014 Responsible for all aspects of the technical infrastructure environment supporting Princeton Review web properties and corporate systems. Creating a clear future technology vision focused on business needs, stability and cost effectiveness while ensuring the existing infrastructure is well supported and maintained. Infrastructure responsibilities encompass customer facing and internal systems, data communications, telecommunications and external and internal customer support.

• Built an ITIL framework, streamlining technology management by implementing incident, change, asset and financial management processes. Managing project to implement single help desk using outsourced vendor saving 70% in operating costs in 2014 versus 2013.

• Managed large Data Center migration project reducing the number of servers by 75% and saving TPR 60% in operating costs in 2014 versus 2013.

• Managed large infrastructure project to implement cloud computing solution for new strategic student portal as well as a hosted solution for legacy applications.

• Defined DevOps Release Management Process and Policies, ensuring stable delivery of Princeton Review web applications.

• Responsible for managing vendor relationships ensuring they meet the expected service levels of the Princeton Review business. Vendors include telecommunications, data center hosting providers, and various commercial software vendors. OSRAM SYLVANIA ($2B in Revenue), Danvers, Massachusetts • 2011 – 2012 IT Manager – Enterprise Systems & Services • September 2011- November 2012 Managed the organization responsible for all enterprise class servers, storage and messaging infrastructure platforms, including IBM, EMC, Dell, Microsoft (Exchange/ OCS) and HP. Was accountable for defining $2 million department and project budgets and identifying and executing continuous service improvement measures with the department.

• Managed $1.7 million dollar project to migrate critical SAP and PeopleSoft applications to IBM Power7 platform.

• Managed project to replace 250 Tb of Enterprise Storage from three vendors to one vendor, including deciding on new architecture, migration planning and operational readiness.

• Managed Global Windows System Consolidation and Upgrade Project totaling 3000+ servers through Virtualization.

• Saved $75k in hardware maintenance costs for 2012 fiscal year through vendor negotiation.

• Recruited to be on a global project responsible for the strategy and implementation of ITIL Process Management best practices in order to improve technology management service levels.

NOKIA ($24B in Revenue), Burlington, Massachusetts • 2009 - 2011 Nokia is the world’s largest provider of mobile smartphones and internet services. Head of Service Transition – Shared Services/Mobile Solutions • October 2009- January 2011 Directed team responsible for the transition/ service delivery of all Shared Services applications developed by the Research & Development team to be supported by the Applications Operations team. Responsibilities included the management and coordination of the processes and systems required for the effective transition of application services from R&D through testing and into production operation. The team consisted of solution architecture, change/release management, project management and system engineering. Also managed the expense budget and headcount for the USA Cost Centers.

• Built a service transition organization from the ground-up to help support all shared data services, including the development, training, performance management, reviews and recruiting for up to 15 subordinates.

• Promoted within eight months, taking on additional responsibilities managing service transition in Identity Management and Digital Commerce in addition to Shared Data Services.

• Delivered several key data services infrastructure platforms, working in a highly matrix global organization, which consolidated and integrated Mobile Solutions data across the enterprise resulting in lower operational expenses for software licensing.

• Delivered first customer integration policy for Nokia Mobile Solutions Shared Services which streamlined bringing new customers on-board to integrate with Nokia Shared Services such as the Shared Data Platform, the Nokia Purchase Experience and Virtual Content Management.

FRESENIUS MEDICAL CARE NA ($15B in Revenue), Lexington, Massachusetts • 2007-2009 Fresenius Medical Care is the world's largest integrated provider of products and services for individuals undergoing dialysis.

Director of Technical Services – Information Technology • August 2007- May 2009 Directed an organization of 18 technology professionals consisting of the UNIX /Storage Technology and Data Center Operations teams with staff located in Massachusetts and Tennessee. Technologies supported include HP-UX, Solaris, HP XP Disk Arrays and Oracle Application Server running at three data center facilities in the Boston and Nashville areas. The organization is built around ITIL best practices. Other responsibilities include budget management, vendor management, service level management and implementing team synergies between two UNIX organizations. STAPLES ($24B in Revenue), Framingham, Massachusetts • 1999-2007 Inventor of the office superstore concept with 2,500 retail locations worldwide and $28.2B in annual sales revenues.

IS Manager – Systems Engineering • June 2003- August 2007 Directed team of 6 middleware system engineers to achieve strategic objectives. Orchestrated multi- tiered infrastructure solution integrating retail, e-commerce, mail-order, and contract sales applications. Coordinated resource planning and management, provided oversight for middleware implementation, developed project policies, and authored standards documentation. Managed $5M budget, including employee compensation, outsourcing expenses, and capital expenditures. Liaised with software vendors, overseeing procurement and licensing. Fostered outstanding teamwork through mentoring, performance management, and employee development initiatives. UNIX Systems Administrator • 1999-2003

Recruited to build IBM SP AIX/DB2 infrastructure for Enterprise Data Warehouse, serving as chief hardware architect. Oversaw UNIX system performance monitoring and maintenance, file systems, and security. Directed all system planning, including capacity management, hardware and software migrations, upgrades, release scheduling, and coordination with other technical groups. Managed all vendor relations. Mentored junior system administrators. PRIVATE HEALTHCARE SYSTEMS • 1997-1999, HANOVER INSURANCE • 1991-1997 EDUCATION

NORTHEASTERN UNIVERSITY, Boston, Massachusetts

Bachelor of Science, Computer Engineering Technology (cum laude)

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