Cover Letter

JOSPEPHINE VALENTINE

** ******* *******, ******, **** Town

Dear Sir/Madam,

I hereby wish to formally apply for the position as advertised.

The position caught my eye and after perusing the job description it became apparent to me that I am a perfect match for your vacancy.

A review of my attached resume will confirm to you that I have the required drive, energy and experience to be able to make a real and positive difference to your operations.

Without a doubt your company will benefit from my proven ability to plan, manage, and adjust staffing levels to achieve maximum performance, whilst at the same time meeting all of your operational requirements and doing it within any budgetary limit.

I have fine tuned my skills at effectively delegating tasks, monitoring my team's performance, as well as taking care of their training and development needs. I have been commended by my current employers for playing a crucial role in the day-to-day running of their business by successfully ensuring that my shift always runs smoothly.

I manage and control a team and ensure that all KPI targets are exceeded through the effective deployment, motivation and development of my staff. Some of the key talents I can bring to your company include:

●Creating a culture of continuous improvement.

●Getting the most out of staff who have different abilities and personalities

●Motivating people to work together to achieve maximum performance and productivity.

As a hand’s on individual who leads by example, I am able to put my own personal stamp on a team by creating a friendly buzzing atmosphere where staff will work to the best of their abilities. I must mention that I have a track record of identifying opportunities for cost saving and of developing effective solutions to realize them.

I would relish the opportunity to apply my skills to the operational side.

I would very much appreciate the chance of a personal interview with you, so please feel free to contact me to arrange a meeting at your convenience

Kind regards

Josephine Valentine

067*******

CURRICULUM VITAE OF JOSEPHINE VALENTINE

PERSONAL DETAILS

Surname Valentine

First Name Josephine

Postal Address 16 Hanekom Cresent, Belhar, Cape town, 7493

Date of Birth 02 July 1995

Nationality South African

Gender Female

Home Language Afrikaans

Other Languages English

Marital Status Single

Dependents 1

Driver’s License Code 10(heavy motor vehicle license)

Health Good

Mobile 067******* / 078*******

Email admpv9@r.postjobfree.com

EDUCATIONAL AND TRAINING

Matriculated: Phoenix High, Manenberg, Cape Town

Year: 2013

Subjects: Afrikaans,

English,

Mathematics Literacy

Tourism,

Life science

Life Orientation

Geography

OVER VIEW

Advanced computer literacy including MS Office; performance management and employee relations management, read, write and communicate fluently in both English and Afrikaans, decisiveness, action orientation, team leader, build talent, adhering to principles and values, persuading and influencing, presenting and communicating information, problem analysis, problem solving, planning and organizing, attention to detail, coping with pressures and setbacks, result driven, punctual, innovative, integrity, energetic, discipline, proactive, peoples person.

WORK EXPERIENCE

Company: Dune London

Position: Sales assistant

Period: July 2016 – March 2017

Responsibilities:

Administration

Banking

Stock control

Receive orders and enter into system

Point of sales

Help customer queries

Ensure that stock is properly packed and advertised

Company: Woolworths

Position: Department Controller / Sales assistant

Period: February 2014 – June 2016

Responsibilities:

Order stock

Admin

Match stock against invoices

Merchandise

Banking

Stock control

Receive orders and enter into system

Point of sales

Help customer queries

Company: City of Cape Town

Position: General worker

Period: June 2017 – August 2017

Company: Avis Budget (Green Drive agency)

Position: Receptionist

Period: February 2019 – September 2019

Responsibilities:

• Switchboard

• Admin

• Customer queries

• Customer Services

• Daily Batching

WORK EXPERIENCE

Company: Avis Budget

Position: Intern/Rental Sales Agent

Period: September 2019 – April 2020

Responsibilities:

• Checkouts/ins rental contracts

• Closing rental contracts

• Inspecting Vehicles

• Customer queries

• Customer service

• Daily batching

• Switchboard

• Receptionist

• Banking

• Admin

Company: TFG – Call Centre

Position: Debt Collection Agent

Period: March 2021 – Current

Responsibilities:

• Receive inbound and conduct outbound calls

• Call customers

• Update customer details

• Capture payment dates and amount received from customers

• Inform clients on the status of their accounts

• Convince clients to stick to the amount agreed upon

Applications used – Jabber(messenger and call), Fortichent(internet connection and Mocha(view and update clients account details and agreements to make payment).

Jabber - Used as a communication app

Fortichent - Internet connection

Mocha - Used to capture and update clients accounts

References

1.Ms. Lolita Swartz

Manager

Dunes

Cape Town

Tel: 021-***-****

Cell: +27-71-947-****

Reason for leaving: Career Growth

2.Mr. Eugene

Manager

Woolworths

Cape Town

Tel: 021-***-****

Reason for leaving: Career Growth

3. Mr. Duvaan

Manager

Green Drive

Cape Town

Tel: 073-***-****

Reason for leaving: Career Growth

4. Mr. Ryan

Supervisor

Avis Budget

Cape Town

Tel: 076-***-****

Reason for Leaving: Contract End

5. Glenda Jeffery

Supervisor

TFG

Cape Town Parow

Tel: 083781695

Current

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