Denny Mohan Mannil

Dubai, U.A.E

Contact: 056*******

Email: admpqh@r.postjobfree.com/ admpqh@r.postjobfree.com BUSINESS OPERATIONS & RELATIONSHIP MANAGEMENT SPECIALIST Post graduate professional, versatile, results-driven with 10+ year’s comprehensive experience in developing exceptional relationship with clients, peers, and senior leadership. Exceptional leadership abilities and personnel management skills with strong experience in managing day to day Business operational portfolio, proven problem solving and analytical thinking skills a quick leaner and ability to adapt to evolving industry trends keeping up dedication with optimistic drive, strong communication skills to excel in a fast-paced leadership role.

CORE PROFESSIONAL COMPETENCIES

Business Analysis - Process Flow Development - Relationship Management - Project Management -Team Leadership - Business Solutions Advice - Operations Management - Technological Proficiency - Resource Management - Training - Presentation - Service Delivery - Communication - Risk Analysis - Strategic Planning - Client Education & Support - Portfolio Management - Contract Negotiation. EDUCATION / ACADEMIC

MBA (Masters in Business Administration) from Atlanta University.

BMS (Bachelors in management studies) from Wilson College, Mumbai.

HSC (12th) from Wilson College, Mumbai.

CBSE (10th) from Sharjah Indian School, Sharjah, U.A.E CAREER SUMMARY & KEY ACCOMPLISHMENT

• Total 13 years experience with 10 years UAE experience & knowledge in handling complete Operations portfolio, Relationship management, Key Account & Consulting job roles

• Managed real time ground operations & staff management with appropriate decision making, have achieved operational appreciation with minimum manpower and maximized output in real time business environment.

• Experience handling Niche clientele in Banking, IT solutions, Parking Management & Immigration sectors.

• Slashed operational cost to 35% in negotiating commercials & contracts.

• Presented Business Operational strategy model for new business acquirement keeping with exceptional implementation stage and generation of new leads. PROFESSIONAL EXPERIENCE

Globe group, UAE, Dubai (Since October 2019)

Designation & Job profile

Business Services (OPS) & Marketing

• Handling new business prospects & daily operations

• Working closely with CEO for new sectors related marketing activities.

• Relationship management & servicing business needs.

• Studying on Contracts, Business Value, formulating terms and closing.

• Fixing up meetings & liaising with clients for new business ideas. SP Corporation Car Parking Management LLC, Dubai, UAE (January 2016 - Oct 2019) Designation & Job profile

Site Operations Manager – Citywalk Mall (Meraas), Dubai

• Manage & operate the mall car park and meet the objectives set for the overall parking services, managing car park staff with a high standard of performance, through leadership, training, preparing standard operating procedures & polices to be followed in the car park, draft official formats/documents for multiple case scenarios.

• Ensure that all technical related aspects of Car Park Systems is working in order and review the stability of all equipment’s, initiate the discussion about any changes or variations.

• Attend escalated complains of customer disputes and resolve, being alert and vigilant on any unforeseen issues on parking site, conducting frequent patrol sessions to identify uncommon activities, investigate operational & financial discrepancies in the car park and take corrective measures, liaise with local authorities for any accidents or incidents in the car park basement.

• Ensure staffs are updated & properly trained to handle the equipment’s in the car park at all times and promote best practices during emergencies, prepare operational reports, & study on statistical information on the footfall to plan operations.

• Identifying site operational risk and taking proactive decisions to improve the live operations, inspect and review daily activities of immediate reporting supervisors of multiple shifts to analyze progress, discuss ideas for improvement and agree on action plans. OMA EMIRATES - SOLUTION GULF, SHARJAH (Al Owais group of companies), UAE (May 2013 - Jan 2016)

Designation & Job Profile

Manager – Operations & Business development

• Managing banking projects related to EMV Card Issuance & POS Acquiring, working closely with Government sectors, Banks & Corporate clients for Technology centric payment solution.

• Business requirement analysis & proposing suitable solution, preparing proposals for Issuance & Acquiring projects based on the technical scope received.

• Account management of existing clients and providing them timely service, handling day to day operational issues, preparing sales quotations, LPO, invoices, delivery notes, communicating with clients for recovery of OS.

• Building strong relationship with people in Cards & Payment Industry, undertaking the development and time to time updating of company website. TELELINK COMMUNICATIONS LLC, DUBAI, U.A.E (Official Channel partner of Etisalat) (March 2011 – April 2013)

Designation & Job profile

Manager – Operations & Sales

• Controlling and managing the entire e-life sales operations of Abu Dhabi, Dubai &Northern Emirates, analyzing managing and controlling the productivity and fixing the daily weekly and monthly targets.

• Controlling and managing the validation team of all 3 regions (AUH, DXB & NE) with regards to the sales quality, controlling and monitoring the receivable collection.

• Hiring & training the sales team, manpower management and controlling expenses to meet budget guidelines.

• Preparing quotations for bulk sales orders and forecasting sales & operations Work experience - India (2007 - 2011)

• Vodafone, Mumbai - 2008 to 2011 (Supervisor - Client relations & Service metrics)

• Citi Bank, Mumbai - 2007 to 2008 (Executive - Sales) KEY APTITUDE SKILLS

Strong presentation and negotiation skills, excellent listening and verbal communication skills.

Adaptive to change and ability to multi-task, able to react quickly and effectively

Experience of managing volunteers and able to train, monitor and supervise, familiar with risk assessment, forecasts & rigorous bench marking of the business environment.

Strong leadership and consensus building skills with ability to troubleshoot independently. UAE DRIVERS LICENCE & VEHICLE

Hold a valid UAE driving license & Car

COMPUTER SKILLS

Word, Power point, Excel, Email, Web content management etc. LANGUAGES

English, Hindi & Malayalam

PERSONAL DETAILS

Nationality: Indian, Hometown: Mumbai, DOB: 20/06/1986, POB: Dubai, U.A.E, Address: Bur Dubai

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