Project and Operations manager
Resume:
Geetha Shanmugasundaram
***********@*****.***
PROFESSIONAL SUMMARY:
Highly motivated and determined professional with 9+ years of experience in Project management activities by successfully managing and delivering projects with high quality, On-time, within scope and within budget
Project Planning and Management: Define Project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
Team Management: Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
Managed and executed T&M and Fixed bid project models using Agile and Predictive methodologies. Possess strong understanding of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
Managed coordination among cross functional teams and executed it successfully.
Collaboration with Client and Stakeholder: Responsible for keeping clients and stakeholders updated on project activities through Weekly, Monthly and Quarterly meetings. Effectively identified and addressed client / stakeholder needs and driving team towards accomplishing it.
Resource Management: Identified resources for the project, Managed and prioritized the work of project team by establishing schedules and task assignments, tracked the performance of team and provided their appraisal ratings, provided training opportunities for the team, resolved conflicts among team members and created an environment that promotes career development.
Financial Analysis: Efficiently managed and delivered projects within budget and handled financial analysis for both T&M and fixed bid type projects.
Risk Management: Actively engaged team members regularly to identify possible risks in the project and tracked it in the risk portal by creating mitigation plan and updating the risk portal with regular updates on the status based on the severity of risk.
Process Management: Responsible for tracking SLA’s, KPI’s as per SOW. Responsible for creating and maintaining SOP’s, Lessons learnt and other process related documents in share folder.
Continual Service Improvement (CSI): Responsible for actively engaging team and conducting brainstorming sessions to identify and implement possible ideas / automations in the project. All ideas / automations were tracked in the CSI portal with regular updates on its progress and tracked benefits with respect to cost, time and resources.
Business Continuity Management: Managed and Conducted BCP plans as we operated the projects from 3 different locations and updated the BCM documents regularly.
Team-oriented with an ability to thrive in a highly distributed and dynamic environment with excellent collaboration, strong interpersonal skills, proven project management skills, and excellent time management.
PROFESSIONAL EXPERIENCE:
Company: Cognizant Technology Solutions (Dec 2010 to Jul 2019)
Client: Comcast
Job Title: Project Operations Manager
Location: Bangalore, India.
Responsibilities
Managed and tracked project execution to ensure successful, high quality, on time, within budget and within scope delivery of services across multiple domains.
Collaborated with other project managers to define, socialize, and implement organization wide processes.
In Project Planning and Management, defined project scope and schedule while focusing on regular and timely delivery of value; organized and led project status and working meetings; prepared and distributed progress reports; managed risks and issues; corrected deviations from plans; and performed delivery planning for assigned projects.
In Process Management and Improvement, defined and managed a well-defined project management process and performed ongoing process improvement initiatives to implement best practices for Agile Project Management.
In Team Building, promoted empowerment of the team, ensured that each team member is fully engaged in the project and making a meaningful contribution, and encouraged a sustainable pace with high levels of quality for the team.
Collaborated with clients to develop goals, set priorities on deliverables according to their needs.
Experience overseeing multi-functional project teams with more than 20 team members.
Ability to provide leadership to senior management and collaborate with customers and develop strategies and solutions of high business value.
Prepared and presented Daily, Weekly and Monthly decks to clients and Onsite stakeholders to keep them updated on the project progress.
Continuously worked for the development and progress of the project by working closely with the clients and regularly checking on their feedbacks and suggestions.
Managed escalations from client and provided Corrective and Preventive actions for the same. Have quickly and effectively taken prompt actions and decisions and communicated the results clearly and in actionable form.
Continuously monitored and ensured that the projects are meeting the deadlines with complete customer satisfaction.
Handled financial management by managing both T&M and Fixed bid projects.
Tracked and managed all key metrics such as SLA’s and KPI’s as per SOW
Managed large and diverse teams working under different infra technologies and cross functional skills
Conducted brainstorming sessions to identify the ideas and innovations from each team, implemented and proposed the same to the client with optimization on cost and resources.
Conducted daily meetings with each team separately to track the progress, performance and issues faced by the team.
Identified resources for the project team, prepared project schedules, mentored them on the process and expectations, resource forecasting, resolving conflicts within the team, providing training opportunities for the team to keep them updated, tracking their performance and progress, providing feedbacks and yearly appraisals.
Handled audits by preparing and maintaining all process related documents such as SOP’s, lessons learnt, tracking the SLA’s and all deliverables as per SOW.
Identified and tracked all possible risks in the project with appropriate mitigation plan.
Handled Business Continuity Management as the project was operated in multiple locations (Inter-city, Intra-city and Inter-country).
Company: CSS Corp (Sep 2009 to Nov 2010)
Client: Belkin
Job Title: Network Support Engineer
Location: Chennai, India.
Responsibilities
Remotely troubleshooting and resolving the network issues reported by the end- users using Belkin products from USA and UK.
Router and Network adapter configuration, Initial set-up, Issues with Router and Network adapters are the main tasks
Helping customers with Replacement and Warranty related issues
Worked and presented Monthly, Weekly and Daily reports to higher management
Trained new joiners on the process and product
Achievements / Awards:
Trained and certified on PRINCE2 Agile Foundation and Practitioner
Trained and certified on ITIL V3 Foundation and ITIL Intermediate Service Operation
Received an Award of Excellence for the consistent performance and Appreciations from client
Received an Idea champion award for initiating and implementing new Ideas in the team
Have been rewarded with cash prize for consistent and extra ordinary performance with high rating on customer satisfaction for 3 consecutive months in Cybernet Slash Support
Consistent & extra mile efforts fetched me the Project Manager position during early tenure in the company
EDUCATION:
Bachelor Of Engineering in ComputerScience, Anna University, India (2005-2009)
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