Restaurant Manager

Tajana L. Bisnott

**** **** ********* ******

Richmond, VA 23294

Tel: 954-***-****

Email: admpld@r.postjobfree.com

SUMMARY

Customer-focused and goal driven Restaurant Manager with over ten years’ experience in both hospitality and restaurant sectors. I thrive in fast-paced, demanding and challenging environments requiring attention to detail, displaying firm knowledge of restaurant operations and safe food handling. I’ve acquired exceptional communication and interpersonal skills to work effectively with internal customers and diverse clientele. Successful in building, leading and motivating dynamic teams with productive employees by creating a positive work environment that fosters a performance-driven culture.

KEY STRENGTHS

Exceptional Organization Outstanding Relationship Building

Excellent Inventory Management Budgeting & Sales Forecasting Superb Customer Service Skills Management Proficiency Training & Mentorship Strategic Planning

Remarkable Team Building & Leadership Excellent critical thinking and problem-solving abilities

Managing Profitability

PROFESSIONAL EXPERIENCE

CookOut Restaurants March 2020 - Current

Restaurant Manager

Responsibilities:

● Coordinate daily Front of the House and Back of the House restaurant operations

● Deliver superior service and maximize customer satisfaction by responding efficiently and accurately to customer complaints

● Ensure compliance with sanitation and safety regulations

● Control operational costs (labor and food cost) and identify measures to minimize it.

● Train new and current employees on proper customer service practices and accurate preparation of new and current menu items.

● Continuously implementing policies and protocols that will maintain future restaurant operations

Dunkin’ September 2019 - March 2020 General Manager

Responsibilities:

● Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.

● Ensures all policies and procedures are followed as well as in compliance with labor and health laws.

● Accomplishes restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

● Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

● Ensures the guests are top priority and role models exceptional guest service with speed and accuracy, and ensures food and beverages are consistent with company quality standards.

● Ensures service with speed goals per Dunkin’ standards are met throughout each shift in the Drive Thru and Front Counter.

● Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.

● Ensures food quality and 100% customer satisfaction.

● Ensures complete and timely execution of corporate marketing programs.

Corner Bakery Café April 2018 – September 2019 Assistant Restaurant Manager

Responsibilities:

● Focusing on all aspects of customer service and providing superb, exceptional service by interacting with customers on a daily basis, responding to their questions, compliments and complaints enhancing their guest experience.

● Developing key employees in preparation for promotion within the company.

● Assisting the General Manager in the hiring, training and developmental process of all employees.

● Maximizing restaurant’s sales and profits by managing all controllable expenses and optimizing all revenue channels.

● Prepares and reconciles cash drawers, monitors and maintains strict and consistent adherence to company cash control policies including manager accountability and responsibility for any and all cash inconsistencies.

● Maintaining consistent inventory levels to maximize sales, control food costs and reduce waste by paying keen attention to restaurant trends.

● Responsible for compliance with Ecosure, local health and safety regulations as well as company’s safety and security policies.

Waffle House Oct 2016- April 2018 Restaurant Manager

Responsibilities:

● Minimizing labor cost and maintaining food cost control.

● Prepares and reconciles cash drawers, monitors and maintains strict and consistent adherence to company cash control policies including manager accountability and responsibility for any and all cash inconsistencies.

● Maintaining consistent inventory levels by monitoring food ordering, performing precise cycle counts and proper usage of products.

● Responsible for compliance with OSHA, local health and safety regulations as well as company’s safety and security policies.

● Regularly measuring and evaluating service standards by using various feedback tools to develop and implement plans for continuous guest service improvement. ● Hiring, Orientation and Training of Employees.

● Continually strives to develop employees in all areas of management and professional development.

● Coordinates the entire operation of the restaurant.

● Ensuring all food and menu items are consistently prepared and served according to company’s recipes, cooking, portioning and serving standards.

Kings Dominion Amusement Park Feb 2015 – Nov 2016 Restaurant Supervisor

Responsibilities:

● Maintaining consistent inventory levels by ensuring accurate stock levels by performing precise cycle counts and monitoring ordering and proper usage of products

● Purchasing and receiving orders while managing minimum and maximum stock levels.

● Minimizing labor cost control.

● Ensuring food health and safety regulations and standards are met.

● Continuously providing exceptional customer service to both external and internal customers

● Resolving conflicts and solving problems created in the work environment ● Ensuring proper execution of established safety, security, quality, and store operations policies, procedures and practices.

● Operate the POS system while maintaining all cash handling policies.

IHG Rewards Customer Service Center Jan 2012– Feb 2015 Call Center Manager (1.5 years working remotely)

Responsibilities:

●Leading a team of at least 20 employees; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.

●Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

●Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

●Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

●Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

●Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

●Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

●Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

●Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

●Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

References available upon request.

Contact this candidate