Telecommuting CER functions; administration functions inclusive of billing, claims, and explanation of benefits of Life, AD&D, HIP and Mortgage insurance. Sales and service of Mortgage insurance. Clerical functions of Power of Attorney, Guardianship and Conservatorship documents with approval privileges. Reinstatement work for Life, AD&D, HIP. Casualty and Property Licensed in 50 states.

Elite Waste Disposal, Jordan, MN

Evening Dispatch - May 2015 ~ April 2016

All aspects of customer service. Contact with contractors, clientele, landfills, and all municipalities covered in the 10-county metro coverage area. Dispatch duties inclusive of daily MSW and Roll off schedules with work hours and routes, oversight of all Operations department with regards to trucks, drivers, containers, carts, and lot management. Oversight of driver overtime. Route production and sequencing daily. Comprehensive daily overview report of operations department to management and ownership regarding containers in storage, trucks, route completion, job completion and projection, as well as exceptions. GPS monitoring and safety oversight for the entire fleet. MNDOT regulation adhesion responsibilities for drivers regarding weights and measures, driving hours and safety. Communication responsibilities between departments to ensure the highest customer satisfaction.

Mystic Lake Casino & Hotel, Prior Lake, MN

Customer Service - August 2014 ~ February 2015

All aspects of customer service. Reservations for hotel, golf, restaurants, etc. Directions, information, and all aspects of customer facing interaction.

Value Vision Media DBA Shop HQ, Eden Prairie, MN

Customer Service Representative -September 2013 -~May 2014

All aspects of customer service. Oracle, Microsoft Office, and all applicable proprietary software. Logistics of shipments. Explanations of credit card charges and monthly billing of company payment plans. Root cause analysis and problem-solving skills used daily for implementation of solutions while adhering to policy.

David’s Bridal, Glen Burnie, Md

Wedding Consultant - June 2012 ~ September 2013

All aspects of sales and customer service for weddings, proms, graduations and special occasions. Root cause analysis of customer service issues and implementation of solutions. Merchandising and plan-o-gram execution. Training mentoring of sales associates. Sales figure over $250,000 for the first two quarters of 2013.

AT&T, Charlotte, NC

Sales and Customer Service - November 2008 ~ February 2009

All aspects of sales and customer service for landlines, cellular, internet and television services. Billing, technical support and root cause analysis of customer service issues and implementation of solutions. Use of Microsoft office suite as well as proprietary software.

Easy Movers, Inc, Pineville, NC

Large Account Representative January 2006 ~ July 2006 and August 2007 ~ November 2008

All aspects of sales and customer service for moving and storage service. Estimation, scheduling, and execution of residential, commercial and international moves. Writing of bids for all cooperate and industrial jobs. Administrative Assistant to President. Representation of the company to Mecklenburg, Union, Cabarrus, and Iredell county Chambers of Commerce. Heavy contact with the North Carolina Moving and Storage Board. Compliance with all Federal Transportation laws and regulations pertaining to drivers, trucks, equipment, and employees. Microsoft Office suite and all proprietary software.

AON Hewitt, Charlotte, NC

Human Resources Consultant July 2006 ~ August 2007

Payroll, Learning Center Support Associate, Benefits Support Associate. and all aspects of human resource advisor for the Wachovia Client including interpretation of policy for discipline and termination. Full accreditation in HIPAA.

General Motors OnStar, Charlotte, NC

Sales and Customer Service September 2003~ November 2006

All aspects of sales and customer service. Routing, roadside assistance and emergency support to all OnStar subscribers. Mentoring of new operators providing support. Chosen for pilot team of Welcome Call to introduce and educate new subscribers to services and construction of standard operating procedures therein.

The Exclusive Bride, Charlotte, NC

Sales and Customer Service Manager January 1996 -~October 2001

All aspects of sales and customer service. Scheduling of appointments with consultants, alterations and pick-up of merchandise. Construction of standard operating procedures for inventory control, sales, customer service, shrinkage, loss prevention. All aspects of radio, print and television advertising.

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