Shevonne Jones

786-***-****• sunshynejones**@ gmail.com

Summary

My career goals are to obtain a career in the Customer Service Industry. I am interested in a company that encourages personal development and growth.

Highlights

●MS Office

●Outlook

●Excel

●Word

EXPERIENCE

Inktel Miami, Fl November 2015– January 2020

Customer Service Rep

●Resolve customer complaints via phone, email, mail, or social media.

●Use telephones to reach out to customers and verify account information.

●Greet customers warmly and ascertain the problem or reason for calling.

●Cancel or upgrade accounts.

●Assist with placement of orders, refunds, or exchanges.

●Advice on company information.

●Take payment information and other pertinent information such as addresses and phone numbers.

●Place or cancel orders.

●Answer questions about warranties or terms of sale.

EBay Enterprises Brunswick, GA June 2012 – October 2015

Customer Service Rep

●Suggest solutions when a product malfunctions.

●Handle product recalls.

●Attempt to persuade a customer to reconsider cancellation.

●Inform customers of deals and promotions.

●Sell products and services.

●Utilize computer technology to handle high call volumes.

●Work with the customer service manager to ensure proper customer service is being delivered.

●Close out or open call records.

●Compile reports on overall customer satisfaction.

●Read from scripts.

●Handle changes in policies or renewals.

GSI Commerce Brunswick, GA May 2009 – February 2012

Customer Service Rep

●Serves customers by providing product and service information and resolving product and service problems.

●Attracts potential customers by answering product and service questions and suggesting information about other products and services.

●Opens customer accounts by recording account information.

●Maintains customer records by updating account information.

●Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

●Maintains financial accounts by processing customer adjustments.

●Recommends potential products or services to management by collecting customer information and analyzing customer needs.

●Prepares product or service reports by collecting and analyzing customer information.

●Contributes to team effort by accomplishing related results as needed.

EDUCATION

High School Diploma, Miami Central Senior High. Miami, FL

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