MARY JOY AGUIRRE PACAONCIS

BRGY PALJE SAN ENRIQUE, ILOILO PHILIPPINES

MOBILE # +639*********

EMAIL: admpht@r.postjobfree.com

Professional Profile

Interview in any work that commensurate to any abilities and qualification and to work in a place that gives the opportunity to use, share and enhance thy knowledge, skills and abilities. I am also interested in meeting new people and learning new experience.

My experience working in the international airport for many years have amassed a wealth of experience across customer service, business operations, functions and events management. I am proven in my ability to maintain the security, operational efficiency and cleanliness of high volume of our guest coming in the lounge. Core skills

Computer Secretarial Microsoft Office Suite

Payment Processing Call handling

Customer Experience Inventory Management

Summary

F & B / WAITRESS / RECEPTIONIST

Abu Dhabi International Airport

May 2014 - May 2020

Outline: Serves visitors by greeting, welcoming and directing them appropriately. Maintaining upmost levels of professionalism and customer service.

Serves visitors by greeting, welcoming, and directing them appropriately.

Notifies company personnel of visitor arrival.

Maintains security and telecommunications system.

Informs visitors by answering or referring inquiries.

Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

Contributes to team effort by accomplishing related results as needed.

Provide guests with correct information about local areas, including giving directions.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Stock service areas with supplies such as coffee, food, tableware, and line.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

CASHIER/ WAITRESS

Pizza hut, Abu Dhabi. UAE

April 2011 - May 2013

Outline: Dealt with customer in processing they’re order delivery and dine in. Taking payments and prepare they’re order.

Welcome and greet guests at all times

Remove dishes and glasses from tables or counters; take them to kitchen for cleaning

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Explain how various menu items are prepared, describing ingredients and cooking methods

Present menus to patrons and answer questions about menu items, making recommendations upon request

Received payment and preparing daily cash sales

SECRETARY

Iloilo, Philippines

April - 2010

Outline: Support and assist the managers as well as the directors of the company with their works.

answering calls, taking messages and handling correspondence

maintaining diaries and arranging appointments

typing, preparing and collating reports

filing

organizing and servicing meetings (producing agendas and taking minutes)

managing databases

logging or processing bills or expenses

acting as a receptionist and/or meeting and greeting clients CASHIER / RECEPTIONIST

Regency Boracay, Philippines

June 2008 – Dec. 2009

Greet clients and visitors with a positive, helpful attitude.

Assisting with a variety of administrative tasks including copying/scanning.

Handle cash, credit or check transactions with customers.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Resolve customer complaints, guide them and provide relevant information

Pleasantly deal with customers to ensure satisfaction Education & Qualifications

Computer Secretarial 2008 - Iloilo City (Graduated)

On the job Training 2007 - Iloilo City

Certificate in Customer Service 2013 - Abu Dhabi Language Spoken: English & Tagalog

References available upon request

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