Pam Ramirez

Urbandale, IA

Phone: 515-***-**** Email: admpfr@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/pam-ramirez

SUMMARY

I am passionate about servant leadership and enabling everyone on my team to be successful. I have a proven record of building strong relationships with staff and business partners while keeping the bottom line in focus. Throughout my career, I’ve been able to find the best way to move forward in every situation through creative thinking and making the right decision at the right time.

EXPERIENCE

Wellmark via P3, Des Moines, IA June 2020-Present

Project Manager

Managed infrastructure initiatives using Azure Dev Ops. Initiatives improved efficiency of cloud based development teams resulting in higher team satisfaction and better visibility of work being done.

Established processes and procedures for vulnerability testing and review which enabled the team to meet previously established SLAs that were not being met.

Upgraded Windows Servers to Windows 2008 working with system owners to develop mitigation plans and identify further action. Was able to gain cooperation with stakeholders to complete project earlier than expected.

Principal Financial Group, Des Moines, IA December 2012-March 2020

Leader Software Engineers, QA/BA

Built effective team of diverse talents and abilities. Coached team members to higher performance by establishing transparency, accountability, and collaboration.

Mentored interns with a 75% transition to full-time employment.

Implemented Agile development practices prior to corporate adoption with increased employee productivity and satisfaction.

Participated in review and finalization of new job roles for all employees in my functional area. Determined job requirements with HR and senior leadership team.

Coached 90% of my direct reports to promotions within 2 years.

Scrum Master

Successful transitioned 42 processes to the Operation Data Center for Tier 1 and 2 incidents. This reduced on call hours by 15 hours.

Automated phases of event management, saving 37 man hours on a weekly basis.

Enforced usage of Jira, which improved team’s velocity by 27%.

Sr. QA Program Manager

Managed Identity Access Management project to simplify process of providing employee access to systems. Systems were implemented with minimal issues after go live date.

Managed technical and facilities side of the Campus BluePrint project, which reconfigured workspaces for the company. Worked with both business and tradespeople to achieve project objectives. Project was completed successfully.

Reduced regression testing time by 5 plus days using Selenium and Ranorex.

Product Owner Software Management/Data Analytics

Established user stories and acceptance criteria and refined based on conversations with team.

Prioritized backlog with input from 3 business areas.

Worked with other PO based on cross-functional needs.

Utilized Minimal Viable Product definition to reduce waste by 15%.

Principal Financial Group via QCI, Des Moines, IA December 2011-December 2012

QA Program Lead

Created Master Test Plans and Test Level test plans.

Coordinated User Acceptance Testing.

Worked with all groups in implementation of new business requirements, vendor initiatives, and defect fixes for release dates.

Provided direction for unit, functional, regression, user acceptance, and post production testing efforts as well as hands-on testing supervision for on shore and off shore teams.

Marsh, Urbandale via QCI, Urbandale, IA January 2010-November 2011

QA Project Manager

Implemented new policy administration, accounting, and billing system.

Worked directly with third-party vendors, in house development, business partners and project managers to complete project.

Guided integration of 2 Oracle databases so they could communicate with each other and populate a data warehouse.

TOOLS

Microsoft Office

Adobe Acrobat

Oracle Suite

Confluence

SharePoint

Power BI

One Note

Microsoft Teams

SQL

ACTIVITIES AND CERTIFICATIONS

Board Member Des Moines Area Quality Assurance Association 2018 to present

Competent Communicator-Toastmasters International

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