Priyanka Sudan Certified Scrum Master

818-***-****

admpf0@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 7+ years of comprehensive experience in the field of Information Technology as Business Analyst, Quality Analyst covering areas like Process Management, Business Process Design, System verification and validation in diverse fields such as Banking, Insurance, Finance, Operations.

Proficient in authoring Business Requirement Documents (BRD), System Requirement Specifications (SRS) and identifying interfaces and business process specifications.

Experienced in creating Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), Sequence Diagrams, Process Flows (Business and System) using tools such as MS Visio.

Hands-on Experience in Preparing Test plans, Test Scenarios, Test Cases Documents Preparation by following Black Box Techniques.

Extensive experience in various testing strategies like System/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors.

Functional experience and understanding of ERP applications, preferably PeopleSoft. Strong PeopleSoft reporting and query skills.

Configure and maintain SharePoint team site libraries, lists, links, views, permissions, etc., per business customer's requirements.

Worked with SharePoint user base to understand business needs and build solutions to address them.

Coordinate with client and development team and provide support for Testing.

Provided support for web applications with primary responsibilities supporting the Application System and Interfaces.

Review, Analysis, Development and Implementation of Business Processes & Applications.

Change/Incident/Problem Management using ITIL framework. Also, carried out Project Feasibility Study, Gap Analysis and Risk Analysis.

Strong experience in working with all phases of SDLC, Agile methodology throughout the project life.

Provided business analysis and project management for systems projects.

Excellent interpersonal and customer relational Skills. Enthusiastic and a self-starter with a need of minimal inputs.

TECHNICAL SKILLS

Application Tools: MS Office (Microsoft Office programs (Word, Excel, PowerPoint, Access)

Primary Skills: Manual Testing (Functional testing, Integration testing, Re-testing, Regression testing)

Process Management Tool: SMART (Service Management and Review Toolkit)

Testing Tool: Selenium, SOAP UI

Test Management Tool: JIRA, Quality Center

Design Language & Tools: MS Visio, MS Project

Database: Conceptual knowledge of DBMS, SQL

Operating Systems: Windows 95/98/NT/2000/XP, UNIX, MVS, OS/390

PROFESSIONAL WORK EXPERIENCE

Client: Amazin Automation Solutions India Pvt. Ltd., Gurgaon, India USA (August 2016-September 2019)

Role: Application Tester

Project Profile: Plant Logistics Management System (PLMS) is aimed at providing Automation Solutions to various industries like Cement, Logistics, Pharma, Oil & Gas, and FMCG, etc. across India. Solutions manages following type of Processes

Sales Orders Allocation to Transporters

Bidding Process for Transporters

Auto Announcement for Drivers / Vehicles at Yard

SAP DI / DO Integration

Man-less Weighbridge Automation (Inbound, Outbound, Backhauling, Internal Movement & Multi Weighing)

Transporters Invoices Management

MIS Reporting for each Process mentioned above

Productivity and Processes Dashboards

SAP Integration with PLMS for each stage of the process

Responsibilities:

Designed test Scenarios for System Testing, User Acceptance Testing and Regression Testing for various workflows (RFID Readers, LED Information Display, CCTV Cameras, Traffic Signals, Positioning Sensors and Boom Barriers) within PLMS, to ensure all integration points are working as per the business requirements

Analyzed the business requirements, system specifications and created test plan

Created and executed test scripts

Defect Identification, Resolution, Retesting and Reporting

Sending out daily status reports to the stakeholders

Training and Mentoring: Mentored new resources by conducting Training Sessions

Suggesting Process Improvements

UAT support

Client: Pacific Life, Aliso Viejo, CA USA (April 2012- November 2013)

Role: Business Analyst, Avanade

Project Profile: FP (Financial Professional Portal): The Project aims at developing portal that would enable Pacific Life financial professional to sell and managed policies. The system provides the following functions:

Provide easily accessible educational materials

Provide virtual support

Provide Simple Sales Tools

Provide Simple Process to request insurance from Pacific Life

Provide easy means to link to inforce policies

Establish eDelivery capability

Responsibilities:

Gathered Business requirements through interviews prototyping and interacting with Project Managers. Conducted brainstorming sessions with project focus groups.

Review, Analysis, Development and Implementation of Business Process.

Work with business users and development to deliver best business practices for enhancements and new requests.

Defined the scope of the project based on the gathered Business requirements, including documentation of constraints, assumptions, business impacts and project risks.

Created and maintained Business Use cases and System Use cases, Use Case diagrams, Flow Diagrams, Business Flow Diagrams.

Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.

Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams MS Visio

Write use Cases for business requirement document (BRD).

Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.

Preparation of Test Strategy.

Preparation of Test Plan/Test Approach documents.

Client: Aviva Life Insurance, Gurgaon, India (August 2009-January 2011)

Role: Business Analyst

Project Profile: MIS (Management information System): The project aims at consolidating the MIS requirements of the company and creating a single dashboard.

Analyzing approx 600 reports and creating a data dictionary.

Identifying Key parameters and dimensions.

Customer Portal Strategy: The project aims at preparing strategy for building a world-class customer portal. Working with PWC consultants on requirement gathering and strategy formulation

Performance Management System (PMS): The project was based on ensuring that the organization and all of its subsystems (processes, departments, teams, employees, etc.) are working together in an optimum fashion to achieve the results desired by the organization. It increased employee engagement and productivity with solutions to align and cascade goals, automate performance appraisals, provide workforce, career and succession planning, assess performance and pay for performance.

Human Resource Management System (HRMS): It is an integrated web based human resource information system covering important aspects of daily human resource tasks including recruitment & hiring, employee records management, leave & attendance, separation, variance of contract, training as well as master database.

Shared services Model: Main objective of this model is to outsource the current branch operations activities to third party vendor. Working with the operation team on requirement gathering and strategy formulation. Benefits from this model:

Reduction in processing cost

Operational support at Non-Aviva locations

Improve flexibility to handle volatile business volumes and verbalizing the outsourcing project operation activities

Payment System through IVR (Interactive voice response): Working with ATOM technologies to build the IVR system for the premium payment of the policy. It’s a mobile-based application, which enable consumers to pay for products and services using credit or debit card through a mobile phone. Resolved the queries/data issues from the customer executive of the call center if the system is not working.

Responsibilities:

Gathered Business requirements through interviews, surveys, prototyping and interacting with Project Managers. Conducted brainstorming sessions with project focus groups.

Strong track record of solving enterprise technology problems through critical analysis and troubleshooting, resulting in significant cost saving and greater efficiency.

Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.

Facilitated requirement gathering sessions with the business team to collect the business standards, security and service level requirements and studied the business process.

Performed Gap Analysis to compare all elements of existing "as is" with desired "to be" processes.

Created and maintained Business Use cases and System Use cases, Use Case diagrams, Flow Diagrams, Business Flow Diagrams, Activity diagrams and Sequence diagrams throughout the SLC.

Write use Cases for business requirement document (BRD).

Conducted and participated in walkthroughs to discuss certain issues with the development and business team.

Authored progress and completion reports, which were then submitted to project management on a weekly basis. Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project.

Prepared test data for positive and negative test scenarios as per application specifications. Involved in both Manual and Automated test plans and test cases.

Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.

Used test director for defect tracking, facilitating and monitoring the testing process and bug reporting.

Performed functional, regression and performance testing in user acceptance test (UAT) environment and approval of the application.

Client: 3i-infotech Pvt ltd, New Delhi, India(June 2008 - July 2009)

Role: Quality Executive

Birla Sun Life FA Application Processing System: Birla Sun Life FA Application Processing System is a web portal/Window application designed and programmed to perform Birla FA recruitment Process. Includes tasks needed to process and manage the FA Application status, IRDA Examination, Result Upload, Issuing of certificates etc. With this intent, the following functionality is inherent in the core BSLI FA processing system.

Dashboard & Management System for MAX NEW YORK LIFE INSURANCE: It is a WEB based application developed for the Max New York Life Insurance. This website provides the figure of work in progress of entire details of MNYL (Max New York Life Insurance) office of several Locations of each Process. Upper & Lower Managements any time simply log on the web site to know the real status of work in progress.

Credit card processing System: This is the window and image based system, developed for the processing of the Credit Cards applications of ICICI Bank. The information for processing is received from the scanned images and managed through this image based system. Data is captured on the behalf of scanned images available into the system after that the data generated by the system will be in accurate form and send back to the Bank and they will upload the output file and do work on the Credit Cards.

SMART (Service Management and Review Toolkit) Tool: It’s a web based tool for the users. Help them for managing their data, daily reports, MOM (Minutes of meeting) etc.

Responsibilities:

Analyzed business requirements into high level and low-level Use Cases, Activity Diagrams / State chart Diagrams MS Visio.

Preparing BRD (Business Requirement specification document) and Change Requests (CR) for the new enhancements and new modules.

Reviewed and analyzed online banking/ ACH transactions to determine fraud activity.

Provided management with the proof of concept, with a complete analysis on key performance index metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project.

Develops Custom Spreadsheets for billing analysis.

Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.

Designed and managed project plans and schedules. Managed resolution of project issues and conflicts throughout the System Life Cycle.

Attended meetings with management to discuss the status of project and draft strategies for the near future.

Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT).

Keeps procedures up to date for ACH and Wires for auditor.

EDUCATIONAL QUALIFICATION

Bachelor of Technology in Information Technology, Faridabad India - (2004-2008)

Scaled Agile SAFe 4.0 Certified Scrum Master (2017)

PERSONAL INFORMATION

Current Address 39939 Stevenson Common, Apt 2092, Fremont, CA 94538

Residence Status Green Card, Valid until 2030

Languages Known English, Hindi,

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