Todd G. Eichmann

*** ***** ****** ******* *****, IL 60515

Cell: 630-***-**** Email: admpdl@r.postjobfree.com SUMMARY

Legal Business Manager and Paralegal with many years of experience in management, customer service, client relations and retention, composition, and technology. Excellent, organized multi-tasker with a flair for interpersonal communication, cultural sensitivity, and devoting time and resources to clients to provide them with the best experience possible during every interaction. Experienced in the following areas:

● Operations and Personnel Management

● Near-fluency in Spanish & Basic Japanese

● Accounts Payable/Receivable and Billing

● Family Law, Estate Planning, and Real Estate paralegal work

● Legal practice management software applications

● Hiring, Training, Professional Development, and Coaching

● Human Resources and Payroll

● Customer service and client retention

EMPLOYMENT

Business Manager/Operations Director/Legal Billing Specialist JAX Advisory, January 2020 - Present

● Oversee accounts P/R, client servicing fees, accounting reporting to clients

● Record legal fees, process redemptions, and calculate XIRR and redemption values on tax sale purchases

● Utilize Clio expertly in tasks including invoicing, time entries, reporting, calendar management, and record keeping

● Prepare and E-file Petitions and Motions for Family Law cases, and spearhead trialbook and exhibit preparation

● Review Real Estate contracts and draft/record as needed

● Prepare and record real estate deeds, and interface with municipalities to complete client closing responsibilities

● Administer financials, profit & loss, and revenue streams for business

● Direct IT needs and resources

Business Manager/Paralegal & Director of Operations and Billing Pucher & Ranucci, PC, February 2017 – April 2019

● Direct accounts payable/receivable and process all client time entries and billing

● Conceptualize and execute marketing, human resources, filing systems, and office management processes and ideas

● Utilize Clio expertly in tasks including invoicing, time entries, reporting, calendar management, and record keeping

● Prepare and E-file Petitions and Motions for Family Law cases, and spearhead trialbook and exhibit preparation

● Schedule and document all motions and court dates for Family Law cases

● Prepare Powers of Attorney, Living Wills, and Deeds in Trust for Estate Plans and compile estate plan for each client

● Review Buyer and Seller Real Estate contracts and adhere to Attorney review and contingency dates

● Prepare and record real estate deeds, and interface with municipalities to complete client closing responsibilities

● Oversee all financials, profit & loss, and tax filing preparation for the firm

● Troubleshoot all software and hardware issues with computers, phones, websites, and anything else that occurs Office Manager/Billing Coordinator/Paralegal

O'Flaherty Law PC, January 2014 – January 2015

● Assist attorneys with preparations of family law motions, petitions, and trialbooks

● Prepare corporate representation binders for clients and complete Minutes and Certificate

● Supervise support staff and associate attorneys to ensure the smooth efficiency of legal and support operations

● Oversee execution of payroll, accounts payable and receivable, and billing and collections

● Work with Client Relations team on client retention and marketing strategies Tier 2 Team Lead/Tech Support

Metaverse Mod Squad, March 2013 – February 2017

● Handle large volume of incoming phone calls and emails regarding billing, technical issues, and game inquiries

● Interface with customers via support tickets regarding operating system issues, and software troubleshooting Billing/Spanish Support CSR/Lead CSR

Sleepy Giant Entertainment, Chicago, IL March 2011 – May 2012

● Managed team of 20 customer service representatives and language support specialists

● Assisted international customers in the interactive entertainment industry with technical issues

● Processed daily status reports, project analysis workflows and website data updates for large corporation client Executive Assistant

Greater Chicago Food Depository, Chicago, IL August 2009 – March 2011

● Provided scheduling, project management, correspondence and general administrative support to CEO and COO

● Coordinated meetings for Senior Management Team, Executive Coordinator and Board of Directors

● Assisted in the development of meeting materials, project analysis, status reports and travel itineraries. Promoted from Bilingual (Spanish) Front Desk Receptionist to Executive Assistant EDUCATION

University of Iowa, Graduated December 2005

● B.A. Linguistics with Teaching ESL emphasis, minor Japanese

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