MOHSIN MOHD

Objectives:

●Looking for an opportunity as a Team Leader or Supervisor which provides me an experience of working also allow me to contribute my best to the organization having an environment that encourages continuous learning and provide exposure to new technologies to achieve growth along with the organization.

Work Experience:

Team Leader,

Tech Mahindra, Hyderabad.

Jul 2020 – Present.

Key Deliverables:

●Create an inspiring team environment with an open communication culture.

●Set clear team goals.

●Delegate tasks and set deadlines.

●Oversee day-to-day operation.

●Monitor and drive team to ensure all KRAs achieved.

●Motivate team members.

●Work along with Training and Quality team to meet the KPIs.

●Monitor transactions and provide constructive feedback also listen to team members’ feedback and resolve if any issues.

●Recognize high performance and reward.

●Encourage creativity and risk-taking.

●Suggest and organize team building activities.

●Monitoring attrition and absenteeism besides ensuring high motivation level across the team.

●Attend client conference-calls and calibration sessions.

Summary of Skills:

●Operations Management, Process Improvement, SLA Management, People Management, Quality Control, Service Delivery.

Sr. Associate,

Accenture, Hyderabad.

Jun 2019 – Jul 2020.

Key Deliverables:

●Content Moderation for multiple domains for any identified malware.

Designer,

Tech Mahindra, Hyderabad.

Apr 2017 – Jun 2019.

Description: I Started my career, As a Designer, I developed, designed, updated and edited the content of the presentations for IPad channel which is based on IOS dependency platform, by adding functionalities, animations etc., using Html, css, j-query and java script, after that we’ll deploy the presentation onto the content management platform called Veeva-vault. And at last this presentation will pass through quality check.

Key Deliverables:

●Working with Brand Marketing Managers across APAC geo for Digital Marketing content across digital media for Pharma Businesses.

●Coordinating with regional clients to ensure timelines across delivery from the offshore team according to the market regulatory requirements.

●Ensuring quality of output and turnaround time to meet client and market output incorporating local regulatory and medical guidelines.

●Responsible for day-to-day work, process flows and constantly endeavoring to be able to lead the team from the front.

●Client facing role when required took inputs from client on the basis of technical enhancements.

●Maintained necessary peer client communication related to case processing and medical review.

●Responsible for the creation, follow up and closure of the queries with the client.

●Used markup languages like HTML to create user-friendly web pages.

●Collaborate with back-end developers to improve usability.

●Get feedback from, and build solutions for, client and users.

●Help back-end developers with coding and troubleshooting.

●Ensure high quality graphic standards and brand consistency.

●Ability to improvise, grasp new skills and stay up-to-date on emerging technologies.

Summary of Skills:

●Acts as an SME for the team to Identify & resolve issues & document all process changes.

●Adhere to quality requirements, achieve targets in given TAT.

●Proactively identify issues, Contribute to process improvement initiatives.

●Adhere to the mandatory industry regulation and compliance requirements for the given process.

●Identifies opportunities for process improvements.

●Good in team handling, project planning, training and decision making based on project.

●Skilled in multitasking and working on multiple projects simultaneously by prioritize.

Technical Skills:

●Web Skills: HTML5, CSS, CSS3, Jquery, Cross browser/ Cross-Platform compatibility, web standards and accessibility, JavaScript, mobile web designs, Bootstrap.

●Web Tools: Adobe Dreamweaver, Illustrator, InDesign, Photoshop.

●Application Software: Adobe Acrobat Professional, MS Office Suite.

●Operating System: Windows 7, Windows 8, Windows 10 and Mac.

Education:

●B-Tech in Computer Science from Shadan college of Engineering and Technology (SCET) - 2015.

●Intermediate from Gowtham junior college, Hyd – 2011.

●SSC from Little star high school, Hyd – 2009.

Personal Profile:

Date of Birth: 23th Jan.

Contact Number: +91-868*******.

E Mail Address: admp9r@r.postjobfree.com.

Address: Banjara Hills, Hyderabad – 500034.

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