Mayra Peña

Las Vegas, NV *****

admp9o@r.postjobfree.com

1-725-***-****

Bi-lingual slot supervisor who builds and leads friendly, efficient service

teams. Managed 16 staff in Busy establishment, serving an average of 90 of

customers per night. Level-headed and composed professional, who maximizes of

Paperwork and receipts

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Marshalls retail group - Las Vegas, NV

June 2017 to Present

• Re-organized something to make it work better.

• Identified a problem and solved it.

• Come up with a new idea that improved things.

• Developed or implemented new procedures or systems.

• Worked on special projects.

• Received awards.

• Been complimented by your supervisor or co-workers.

Slot Attendant

Golden Gaming - Las Vegas, NV

October 2017 to May 2018

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Count money and audit money drawers.

Slot att - Supervisor

Nevada Gaming - Las Vegas, NV

December 2010 to October 2017

Perform paperwork required for monetary transactions.

Resolve customer or employee complaints.

Record, issue receipts for, and pay off bets.

Greet customers and ask about the quality of service they are receiving.

Direct workers compiling summary sheets for each race or event to record

amounts wagered and amounts to be paid to winners.

Interview, hire, or train workers.

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Count money and audit money drawers.

Listen for jackpot alarm bells and issue payoffs to winners.

Porter

Lucky Club Hotel & Casino - Las Vegas, NV

September 2010 to October 2011

Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors

and fixtures.

Service, clean, or supply restrooms.

Clean laboratory equipment, such as glassware or metal instruments, using

solvents, brushes, rags, or power cleaning equipment.

Line cook

Fiesta Rancho Hotel & Casino - Las Vegas, NV

January 2000 to June 2010

Inspect and clean food preparation areas, such as equipment and work

surfaces, or serving areas to ensure safe and sanitary food-handling

practices.

Ensure food is stored and cooked at correct temperature by regulating

temperature of ovens, broilers, grills, and roasters.

Ensure freshness of food and ingredients by checking for quality, keeping

track of old and new items, and rotating stock.

Bake, roast, broil, and steam meats, fish, vegetables, and other foods.

Weigh, measure, and mix ingredients according to recipes or personal

judgment, using various kitchen utensils and equipment.

Portion, arrange, and garnish food, and serve food to waiters or patrons.

Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold

service, or for sandwiches.

Education

High School Diploma

Rancho High School - Las Vegas, NV

June 1999

Skills

• CUSTOMER SERVICE (10+ years)

• PROBLEM SOLVING (Less than 1 year)

• RECEPTIONIST (Less than 1 year)

• RETAIL SALES (2 years)

• Call Center

• CSR

• Customer Care

• Customer Support

• Bilingual

• Food Handling

• Management

• Kitchen Experience

• Food Preparation

• Interviewing

Certifications and Licenses

Food Handler

food handler certificate

Additional Information

Skills

. Teamwork . Problem solving

. Leadership . Bilingual

. Customer service . Work under pressure

Contact this candidate